Access Guide
Introduction
- On arrival guests should expect to queue on entry and for all toilet facilities.
- When planning your visit, please read through the Guest Q&A, the centre map showing directional passage and the Guest Code of Conduct, which is under the Guest Services tab on the centres website.
- The centre is working hard to keep guests safe and for more information please click here.
Getting Here
- Gunwharf Quays Car Park is open 24 hours a day, seven days a week.
The underground car park has 1,526 parking bays and is accessed via Park Road.
Enter Portsmouth on the M275 and follow the brown signs to the Historic Waterfront, and then Gunwharf Quays.
The M275 has links with the A3, A27 and M27.
If you are using a Sat-Nav, please use postcode PO1 3TZ.
An overflow car park for Gunwharf Quays is located on Wickham Street.
The postcode for Wickham Street Car Park is PO1 3EF. - Gunwharf Quays Car Park has 35 Blue Badge bays which are clearly marked blue. The Blue Badge bays are situated next to the lifts, escalators and stairs in G section of the car park.
Parking charges apply for all visitors, including Blue Badge holders.
The overflow car park located on Wickham Street has 12 Blue Badge bays on the ground floor. - For more information on road travel to Gunwharf Quays please click here (opens new tab).
- There is a bus stop within 150 metres of the shopping centre.
- Portsmouth bus routes are covered by two bus operators, Stagecoach and First Bus.
Bus stops are located on the B2154, a few minute's walk from the Vernon Gate entrance to Gunwharf Quays.
Services to the bus stops are bus routes 3, 6, 16, 23, 25 and 700 Coastliner.
The Hard coach and bus station is a few minute's walk from Gunwharf Quays.
Long distance coaches National Express and Megabus operate from the coach station. - For more information on First Group please click here (opens new tab).
- For more information on Stagecoach please click here (opens new tab).
- The nearest railway station is Portsmouth Harbour.
- Portsmouth Harbour Station is approximately 0.4 miles from Gunwharf Quays. There are direct services to and from London Waterloo, London Victoria, Cardiff Central, Basingstoke, Horsham and Brighton.
- For more information on Portsmouth Harbour - National Rail please click here (opens new tab).
- For more information on Southern Railway please click here (opens new tab).
- For more information on GWR please click here (opens new tab).
- For more information on Southwestern Railway please click here (opens new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
- To obtain mobility aids please contact 023 9283 6773 for more information.
- The shop mobility scheme is run from the Car Park Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use solely within Gunwharf Quays. You will be required to show a form of identification with your address on it when you hire the equipment.
- The Guest Services team have attended Dementia and Autism Awareness training and work alongside Toucan Diversity Training.
Multi-Storey Car Park (Wickham Street - Overflow Car Park)
- The venue does have its own parking facilities.
- The car park is located on Wickham Street.
- The car park type is multi-storey.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 198cm (6ft 6in).
- The car park does have a barrier control system.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available.
- On the ground floor of the car park.
- There are parking charges for the car park.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab).
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
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Comments
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- Parking charges are paid at the payment kiosk on exit.
- The height of the kiosk window for payment is 120cm.
- Wickham Street overflow car park is situated a 4-5 minute walk from the Gunwharf Quays entrance.
Multi-Storey Designated Parking Level (Wickham Street Car Park)
- There is/are 12 designated Blue Badge parking bay(s) on this level.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm (11ft 10in x 15ft 9in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
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Parent and Child Parking
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- Clearly marked/signposted parent and child parking bays are available on this level.
- There is/are 12 designated Parent and Child bays parking bay(s) on this level.
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Paying
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- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment kiosk on entry.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
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Access from the Car Park
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- The pedestrian exit on this level gives access to Wickham Street, which is a 4-5 minute walk from Gunwharf Quays.
- The route to the pedestrian exit is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
- The pedestrian exit is clearly visible from the car park.
- There are marked walkways on this level to make routes safer for pedestrians.
- The surface on the approach to the pedestrian exit is concrete.
- The nearest designated Blue Badge parking bay is approximately 8m from the pedestrian exit on the corner of Wickham Street and Clock Street.
- Digital wayfinders are not available.
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Comments
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- Parking charges are paid at the payment kiosk on exit.
- The height of the kiosk window for payment is 120cm.
Other Floors (Wickham Street Car Park)
- Stairs can be used to access other floors.
- The stairs are located at either end of the car park.
- The floors which are accessible by stairs are Ground Floor to Level 10.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Car Park Pedestrian Exit
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Pedestrian Exit
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- This information is for the pedestrian exit located on the corner of Wickham Street and Clock Street.
- The pedestrian exit is not clearly signed.
- There is ramped/sloped access at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 100cm.
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Ramp/Slope
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- The ramp/slope is located in front of the exit.
- The gradient of the ramp/slope is slight.