You are on Introduction. Skip to the next section.

Introduction

• Hampton Hill Shopping Area Guide - High Street link (new tab) - click here.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue has seasonal opening times.
• Please click here for information on opening times.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hampton.
• The nearest underground station is Richmond.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 500cm (10ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 14m (15yd 11in) from the main entrance.
  • The furthest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 142cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
• Comments View
  • There are identical double doors to exit the building as shown in photograph 5.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 1m (3ft 3in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

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• Comments View
  • There is a gate at the reception.
  • The width of the gate is 99cm.
  • The gate is light and open towards you (pull).

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located beyond the main entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located beyond the main entrance, to the left.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).
• The ramp/slope does bypass the step(s).

You are on Swimming Pool (Outside). Skip to the next section.

Swimming Pool (Outside)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is hydraulic.
• There are steps into the swimming pool.
• There are 7 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located on the left of the building.
  • The fitness suite is 25m (27yd 1ft) from the main entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are double.
  • The doors are heavy.
  • The opening is 140cm wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is exercise referral training.
  • Equipment suitable for mobility or sensory impaired users includes free weights.
  • A portable hearing loop is not available for induction.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Outside Area. Skip to the next section.

Outside Area

• The outside area is located at the rear of the site.
• The surfaces are concrete tiles and grass with many uneven areas.
• There are picnic tables available.
• Tables are 73cm high.
• The height of the bench seating is 47cm.
• There is a BBQ area available as shown in photograph 2.

You are on Other Floors (Internal). Skip to the next section.

Other Floors (Internal)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the Sun Deck Café and Balcony.

You are on Other Floors (External). Skip to the next section.

Other Floors (External)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the Sun Deck Café and Balcony.
• Comments View
  • There are identical stairs either side of the building leading from pool side to the sun deck café.

You are on Entrance (Sun Deck Café). Skip to the next section.

Entrance (Sun Deck Café)

• This information is for the entrance located on the first floor.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 69cm.

You are on Eating and Drinking (Sun Deck Café). Skip to the next section.

Eating and Drinking (Sun Deck Café)

• The following information is for the café.
• The café is located on the first floor.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• All tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the café entrance.
• The standard height for tables is 98cm.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • The height of the counter is 105cm.

You are on Level Change (Access to the Outside Sun Deck Café Balcony). Skip to the next section.

Level Change (Access to the Outside Sun Deck Café Balcony)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right of the café.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Outside Sun Deck Café Balcony. Skip to the next section.

Outside Sun Deck Café Balcony

• The outside Sun Deck Café/Balcony is located on the first floor.
• The surface is concrete tiles.
• There are chairs with armrests on both sides.
• There are benches.
• The benches are 74cm high.
• The height of the bench seating is 46cm.

You are on Level Change (Sun Deck Café Balcony). Skip to the next section.

Level Change (Sun Deck Café Balcony)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the front of the balcony.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is not a/are not handrail(s) at the step(s).

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing room is located to the left from reception, off the main corridor.
• The facility is 11m (12yd 1in) from the main entrance.
• The door opens outwards.
• The width of the door is 87cm (2ft 10in).
• The door is locked by a lever twist.
• The dimensions of the accessible changing room are 262cm x 238cm (8ft 7in x 7ft 10in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 195cm (6ft 5in).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 48cm (1ft 7in) above floor level.
• There is a sink.
• The sink cannot be reached from seated on the toilet.
• The height of the sink is 73cm (2ft 5in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is a changing bench.
• The facility changing bench is wall mounted.
• The facility changing bench height is fixed.
• The length of the bench is 150cm (4ft 11in).
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 43cm (1ft 5in).

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• Comments View
  • There is also a fixed shower head available.
  • The height of the fixed shower head is 200cm.
  • There is a baby changing table in the room.
  • The height of the baby changing table once extended is 93cm.

You are on Standard Changing Room (Male). Skip to the next section.

Standard Changing Room (Male)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 12m (13yd 4in) from the main entrance.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the reception desk.
• The standard changing room(s) is/are approximately 6m (6yd 1ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located to the right from reception.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There is baby changing table in the standard changing room.
  • The height of the baby changing table once extended is 96cm.
  • The standard female changing rooms are located to the left from reception.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located ahead from the main entrance, to the right.
  • The shared toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.