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Headway Suffolk - Ipswich Hub

Neuro Hub Epsilon House, Ransomes Euro Park, West Road, Ipswich, Suffolk, IP3 9FJ

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Access Guide

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Introduction

  • Services / facilities within the building include a brain injuries rehabilitation centre.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Ipswich.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Derby Road Ipswich.

Opening Times

  • Monday 10:30 - 15:30.
  • Tuesday 10:30 - 15:30.
  • Wednesday 10:30 - 15:30.
  • Thursday 10:30 - 15:30.
  • Friday 10:30 - 15:30.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 250cm x 490cm (8ft 2in x 16ft 1in).
    • The nearest designated bay is 2m (2yd 7in) from the main entrance.
    • The furthest designated bay is 4m (4yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is block paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 200cm (6ft 7in) wide.
  • There is a small raised threshold in the doorway.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the roadway to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The desk is 1m (3ft 3in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk has a lowered section.
  • The lighting levels are bright.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Changing Places

  • Location and access
    • The facility is located at the rear of the main corridor.
    • The facility is 13m (14yd 8in) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features
    • You do not need a key for the facility.
    • The dimensions of the facility are 400cm x 390cm (13ft 1in x 12ft 10in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the bench is 180cm (5ft 11in).
    • The facility hoist is mobile.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 140cm (4ft 7in).
    • The transfer space on the right as you face the toilet is 75cm (2ft 6in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • The type of sink is fixed.
    • Wall mounted hand rails are available at the sink.
    • As you face the sink, rails are available on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is not available.
    • No emergency alarm is fitted in the cubicle.

Accessible Shower

  • Accessible shower facilities are available.
  • The showers are located within the changing places facilities.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
  • The height of the seat is 49cm (1ft 7in).
  • Other facilities available are drop down rails.
  • There is level access to the services from the shower facilities.

Accessible Toilet

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 10m (10yd 2ft) from the main entrance.
    • The accessible toilet is located in the main corridor.
    • There is level access to the accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 72cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 110cm (3ft 7in) high.
    • There is not a toilet roll holder.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments
    • There are three additional accessible toilets one of which is a right hand transfer.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are available.