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Hearing Services Centre

Birmingham City Hospital, Dudley Road, Birmingham, West Midlands, B18 7QH

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Access Guide

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Introduction

  • Hearing Services Centre is located in an outbuilding on the hospital site.

Opening Times

  • Monday 09:30 - 12:00.
  • Tuesday 09:30 - 12:00.
  • Wednesday 13:00 - 16:00.
  • Thursday 09:30 - 12:00.
  • Thursday 16:45 - 18:45.
  • Friday 13:30 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Birmingham.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Jewellery Quarter.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the side of the venue.
    • The car park type is open air/surface.
    • There are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does not have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open automatically (away from you).
  • The doors are single width.
  • The door opening is 83cm (2ft 9in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open automatically (away from you).
    • The doors are single width.
    • The door opening is 86cm (2ft 10in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Outside Access (Accessible Entrance)

  • This information is for the entrance located on Western Road.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 164cm (5ft 5in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 160cm (5ft 3in) wide.

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance and to the right as you face the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Reception

  • The desk is 3m (9ft 10in) from the accessible entrance .
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is not available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • There is not a touch screen.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Waiting Room / Area (Adults)

  • There is a waiting room / area.
  • The waiting room / area is 2m (6ft 7in) from the accessible entrance .
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • There is not a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.

Waiting Room / Area (Children's)

  • There is a waiting room / area.
  • The waiting room / area is 19m (21yd) from the accessible entrance .
  • There is level access into the waiting room / area.
  • There are doors into the waiting room / area.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • There is a television.
  • Vending machines are not available.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is not available only on request.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Route finding signage is available.
  • The type of flooring in walkways and corridors is carpet.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There are 17 consultation/treatment rooms available.
  • The room surveyed was Fitting Room.
  • The consultation / treatment room is 4m (13ft 1in) from the accessible entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open by sliding.
  • The doors are single width.
  • The doors are light.
  • The door opening is 72cm (2ft 4in) wide.
  • The type of flooring is carpet.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is adjustable.
  • Lighting levels are medium.

Consultation / Treatment Room

  • The room surveyed was Audio Room 1.
  • The consultation / treatment room is 15m (16yd) from the accessible entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 88cm (2ft 11in) wide.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is adjustable.
  • No tables are permanently fixed.
  • Lighting levels are medium.
  • Comments
    • There is a second 90cm single door leading into the room, which opens towards you and is heavy.

Consultation / Treatment Room

  • The room surveyed was Consulting Room.
  • The consultation / treatment room is 6m (19ft 8in) from the accessible entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are light.
  • The door opening is 85cm (2ft 9in) wide.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • No tables are permanently fixed.
  • Lighting levels are medium.

Accessible Toilet

  • Adapted facilities are located in the Birmingham Treatment Centre.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located on the left and right as you enter.
    • The female and male toilets are 1m (3ft 3in) from the accessible entrance.
    • Inside the venue, there is level access to the female and male toilet.
    • Lighting levels are medium.
  • Comments
    • These facilities are fitted with dropdown rails.
    • Additional facilities are located at the rear of the venue.
    • Baby change facilities are located in the standard female toilet at the rear of the venue.
    • The bench has a height of 98cm.

Additional Info Health

  • Disability awareness / equality training can be provided for hospital staff.
  • The most commonly produced documents could be provided in other formats.
  • Documents in Braille, large print, audio and different languages format can be requested.
  • Assistance dogs are allowed in most areas of the hospital.
  • Areas with a high risk from infection, such as intensive care and wards should be contacted in advance before accessing with assistance dogs.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Staff are Text Relay aware.
  • Switchboard staff are Text Relay aware.
  • The mobility aids available include mobile hoists, ceiling tracking hoists, wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • Portable hearing loops can be provided on request.