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Heart Emergency Centre (HEC)

The Royal Liverpool University Hospital, Prescot Street, Liverpool, L7 8XP

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Access Guide

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Introduction

  • Comments
    • The Heart Emergency Centre (HEC) is located within the Emergency Department.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Liverpool.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Liverpool Lime Street.

Parking

  • Parking on the main hospital site is limited to staff and permit holders.
  • There is some disabled parking on site but it is generally used by staff with the exception of the Diabetic Centre where outpatients of that facility can park if displaying a Blue Badge.
  • It may be possible to drive onto the site to drop off disabled patients outside the side or rear entrances but this is at the discretion of security staff.
  • There are drop-off areas outside the Main and Emergency Department Entrances and also outside the Linda McCartney and Education Centres, but vehicles must not be parked in these areas.
  • Patients and visitors can park in the nearby secure Q-Park facility which is situated less than a 5 minute walk from the hospital and is open 24 hours a day, seven days a week.
  • The vehicle entrance to Q-Park is on Epworth Street (off Erskine Street).
  • A pedestrian exit is available on the Prescot Road side of the car park.
  • The car park has over 40 designated Blue Badge bays on level 1 and two additional bays on each of the other levels. The dimensions of the bays are 3.5m x 6.5 (11ft 5in x 21ft 3in).
  • Parking charges are the same for Blue Badge holders.
  • There is a height restriction of 2.1 metres (6ft 10in) at Q-Park so if you have a vehicle above this height please contact the Trust’s Security Team on 0151 706 2228 to make alternative arrangements.
  • A shuttle bus services runs between the Q-Park car park and the Royal and Dental Hospitals.
  • The bus runs on request and car park staff can radio for one to come within a few minutes.

Outside Access (Emergency Department Entrance)

  • This information is for the entrance located at the front of the hospital.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 156cm (5ft 1in) wide.

Outside Access (Heart Emergency Centre Entrance)

  • This information is for the entrance located in the Emergency Department.
  • There is level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 140cm (4ft 7in) wide.

Reception (Nurse Station)

  • The desk is 12m (13yd 4in) from the unit entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are bright.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Route finding signage is available.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are bright.

Consultation / Treatment Room (Doctor Assessment Area)

  • There are 1 consultation/treatment rooms available.
  • The room surveyed was Doctor Assessment Area.
  • The consultation / treatment room is 23m (25yd 6in) from the unit entrance.
  • There is level access to the consultation / treatment room.
  • There are not doors into the consultation / treatment room.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • Lighting levels are bright.

Ward (Heart Emergency Centre)

  • There is level access to the ward.
  • The ward is unisex.
  • There are 3 bays available.
  • The area / room / bay surveyed was Room 2.
  • There are doors to the bay / side room.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 132cm (4ft 4in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre between beds.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is an accessible toilet for visitors to use on the ward.
  • There is a standard toilet for visitors to use on the ward.
  • There is a bathroom on the ward.
  • Lighting levels are bright.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.
  • Opening Times
    • Monday 14:00 - 16:00.
    • Monday 18:00 - 20:00.
    • Tuesday 14:00 - 16:00.
    • Tuesday 18:00 - 20:00.
    • Wednesday 14:00 - 16:00.
    • Wednesday 18:00 - 20:00.
    • Thursday 14:00 - 16:00.
    • Thursday 18:00 - 20:00.
    • Friday 14:00 - 16:00.
    • Friday 18:00 - 20:00.
    • Saturday 14:00 - 16:00.
    • Saturday 18:00 - 20:00.
    • Sunday 14:00 - 16:00.
    • Sunday 18:00 - 20:00.

Ward (Coronary Care Unit (CCU))

  • There is level access to the ward.
  • The ward is unisex.
  • There are 1 bays available.
  • The area / room / bay surveyed was the main bay area.
  • There are doors to the bay / side room.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 160cm (5ft 3in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre between beds.
  • All beds are adjustable.
  • All beds have bedside storage.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is not an accessible toilet for visitors to use on the ward.
  • There is not a standard toilet for visitors to use on the ward.
  • There is not a bathroom on the ward.
  • Lighting levels are adjustable.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.

Accessible Bathroom

  • Accessible bathroom facilities are available.
  • Location and access
    • The bathroom is unisex.
    • The bathroom is not for the sole use of disabled people.
    • The accessible bathroom is 23m (25yd 6in) from the unit entrance.
    • There is level access to the accessible bathroom.
  • Features and dimensions
    • A key is not required for the accessible bathroom.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the door is 86cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the bathroom are 190cm x 230cm (6ft 3in x 7ft 7in).
    • The bathroom has a non-slip floor.
    • The bathroom does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
    • There is not a functional emergency alarm available.
    • It is tied up and out of reach (higher than 10cm (4") from the floor).
    • Disposal facilities are available.
    • There is not a coat hook.
  • Position of fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • The height of the toilet seat above floor level is 48cm ().
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 140cm (4ft 7in) high.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin height is 82cm (2ft 8in).
    • The tap type is lever.
    • There is a mixer tap for the wash basin.
    • There are not mirrors in the accessible bathroom.
  • Bath details
    • There is not a bath.
  • Wheel in shower details
    • There is a wheel in shower.
    • The shower head height is fixed.
    • The shower head height is 200cm (6ft 7in).
    • The shower control type is push.
    • A shower chair is available.
    • There are handrails available for the shower.
  • Colour contrast and lighting
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments
    • The signage on the toilet door is interchangeable for male and female.

Standard Toilet(s)

Additional Info

  • Disability awareness training can be provided for staff.
  • The most commonly used documents can be produced in different formats on request.
  • Different formats include Braille, large print and different languages.
  • British Sign Language Interpreters can be provided on request.
  • Language Interpreters can be provided on request.
  • The main languages requested are Cantonese, Arabic, Somali, Mandarin, Polish and Kurdish.
  • Registered assistance dogs are generally welcomed in all areas although departments with high risk from infection, such as wards and intensive care units, should be contacted in advance.
  • Switchboard staff are Type Talk aware.
  • Help with luggage is available for inpatients.
  • The mobility aids available in the hospital include mobile hoists, ceiling tracking hoists, wheelchairs, motorised wheelchairs, tri wheel walkers, shower chairs, bath hoists, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • There is no charge for mobility aids.
  • To obtain mobility aids please contact a nurse/doctor.
  • There is not a mobility scooter charging point at the hospital.
  • Portable hearing loop systems are available at the hospital.