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Highcross Leicester - St Peters Square

5 Shires Lane, Leicester, LE1 4AN

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Access Guide

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Getting Here

  • By Road View
    • Highcross Leicester is located right in the heart of Leicester City Centre, just 20 minutes from the M1.
      From the M1 please follow signs towards the City Centre.
    • Parking for Highcross Leicester is located in the West Zone of the City Centre.
      There are 2 car parks available at Highcross Leicester; John Lewis Car Park and Rooftop Car Park.
      For directions to Highcross Leicester John Lewis Car Park please use the postcode; LE1 4QJ.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
  • By Train View

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; large print.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Parking

Causeway Lane Access Point

  • This access point is located off Causeway Lane.
  • There is step free access to the access point.
  • There are bollards at the access point.
  • The width between the bollards is 120cm.

Highcross Street Access Point

  • This access point is located off Highcross Street.
  • There is step free access to the access point.
  • There are bollards at the access point.
  • The width between the bollards is 115cm.

Level Change (Free School Lane Access Point)

  • Ramp / Slope View
    • There is a ramp/slope located off Free School Lane.
    • The ramp/slope is used to access the Grammar School Walk Area of St Peters Square.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located off Free School Lane.
    • The step(s) is/are used to access the Grammar School Walk Area of St Peters Square.
    • There is/are 8 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There are handrails available on both sides for the first 5 steps.
    • There are no handrails for the next 3 steps.

Shires Lane Access Point

  • This access point is located off Shires Lane.
  • There is step free access to the access point.
  • There are bollards at the access point.
  • The width between the bollards is 115cm.

Outside Access (St Peters Square Entrance)

  • Entrance View
    • This information is for the entrance located on St Peters Square, opposite John Lewis.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 220cm.

Escalator(s) (John Lewis Car Park Walkway)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located along the walkway from John Lewis Car Park to Highcross Leicester Upper Level.
    • The escalators go both up and down.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (John Lewis Car Park Walkway)

  • There is a lift for public use.
  • The lift is located along the walkway from John Lewis Car Park to Highcross Leicester Upper Level.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Entrance (John Lewis Car Park Walkway)

  • Entrance View
    • This information is for the entrance located just of the John Lewis Car Park Walkway.
    • The entrance area/door is not clearly signed.
    • There is step free access at this entrance, via lift.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.

Getting Around (St Peters Square)

  • Access View
  • Signage View
    • Wayfinding signage is provided.
  • Comments View
    • St Peters Square is home to the majority of restaurants, cafes and bars at Highcross Leicester.
    • The facilities and services will vary depending on each individual unit, for more information contact the individual venues.
    • There are additional restaurants and cafes within the shopping centre.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located on the Lower and Upper Levels of the shopping centre.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the Lower and Upper Levels of the shopping centre.

Highcross Leicester - Lower Level, Upper Level and St Peters Square