Skip to main content

Hilton Cambridge City Centre

20 Downing Street, Cambridge, Cambridgeshire, CB2 3DT

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times

  • Reception is staffed 24 hours per day.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Cambridge.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The car park does have a height restriction barrier.
    • The maximum height is 270cm (8ft 10in).
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the hotel.
  • Comments View
    • The parking at the hotel is valet parking only.
    • There is a charge for parking.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 88cm (2ft 11in).
  • Comments View
    • There is a revolving door at this entrance.
    • The door opening width is 83cm.
    • There are also manual doors at this entrance.
    • The doors open both ways.
    • The doors are heavy.
    • The doors are 164cm wide.

Reception (Concierge)

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There are chairs without armrest available in the reception area.

Inside Access

  • There is not level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the main lobby, the restaurant and the lounge areas.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Level Change (Lounge Bar and Bull & Bass Restaurant)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on level 1.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on level 0, to the left of the entrance lobby.
    • The fitness suite is 4m (4yd 1ft) from the main entrance.
    • There is level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are single.
    • The doors are heavy.
    • The opening is 86cm (2ft 10in) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • Equipment suitable for mobility or sensory impaired users includes free weights and resistance machines.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Accessible Changing Room (Fitness Suite)

  • There are accessible changing rooms available.
  • The accessible changing room is located to the right as you enter the fitness suite.
  • The facility is 5m (5yd 1ft) from the fitness suite entrance.
  • The door opens outwards.
  • The width of the door is 87cm (2ft 10in).
  • The door is locked by a lever twist.
  • The dimensions of the accessible changing room are 235cm x 269cm (7ft 9in x 8ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 107cm (3ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 73cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 49cm (1ft 7in).

Standard Changing Room (Fitness Suite - Unisex)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 3m (3yd 10in) from the fitness suite entrance.
  • The standard changing room(s) is/are approximately 14m (15yd 11in) from the reception desk.
  • The standard changing room(s) surveyed is/are located within the fitness suite.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is not level access to the shower facilities.
  • The shower cubicle(s) / area is / are accessed via a shallow step.

Other Floors (Lobby)

  • Steps View
    • The floors which are accessible by stairs are 0,1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 0,1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are medium.

Lift (Lobby)

  • There is a lift for public use.
  • The lift is located on the ground floor, to the left of the entrance lobby.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are C,0,1.
  • The lift is approximately 4m (4yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 145cm x 170cm (4ft 9in x 5ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Reception (Main)

  • The desk/counter is 12m (13yd 4in) from the lobby lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Eating and Drinking (Bull & Bass Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located on level 1, to the right as you exit the lobby lift.
  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 6m (6yd 1ft) from the lobby lift.
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Eating and Drinking (Lounge Bar)

  • The following information is for the bar.
  • The bar is located on level 1, to the left as you exit the lobby lift.
  • The bar does serve food.
  • Full table service is available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 10m (10yd 2ft) from the lobby lift.
  • The distance between the floor and the lowest table is 46cm (1ft 6in).
  • The distance between the floor and the highest table is 102cm (3ft 4in).
  • The standard height for tables is 46cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Executive Lounge

  • The executive lounge is located on level 1.
  • The executive lounge is 24m from the lobby lift.
  • The executive lounge is located straight ahead as you exit the lobby lift.
  • The door to the executive lounge is single.
  • The door opens away from you.
  • The door is heavy.
  • The door is 86cm wide.
  • There are chairs in the executive lounge.
  • Some of the chairs have armrests.
  • There are tables in the executive lounge.
  • The tables vary in height.

Conference Facilities

  • The hotel conference facilities are located on level 1.
  • There is level access to the conference facilities via lift.
  • The conference facilities are located ahead as you exit the lobby lift.
  • The door to the conference facilities is single.
  • The door open away from you.
  • The door is heavy.
  • The door is 86cm wide.
  • There are chairs in the room.
  • Some of the chairs have armrests.
  • There are tables in the room.
  • The tables are 73cm high.

Other Floors (Main Stairs)

  • Steps View
    • The floors which are accessible by stairs are 1,2,3,4.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located in the main lobby on level 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1,2,3,4.
  • The lift is approximately 18m (19yd 2ft) from the lobby lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 160cm x 150cm (5ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Room

  • General Information View
    • The Tourist Board rating is 4 Star.
    • There are 198 rooms in total.
    • There are 0 standard ground floor rooms.
    • There are 196 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 2 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 48m (52yd 1ft) from the lobby lift.
    • There is level access from an accessible entrance.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 106.
    • The width of the door is 85cm (2ft 9in).
    • The height of the bed is 63cm (2ft 1in).
    • The measurement between the bed base and floor is 12cm (5in).
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 79cm (2ft 7in).
    • The door opens by sliding.
    • The door weight is heavy.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 155cm x 198cm (5ft 1in x 6ft 6in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 48cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 75cm (2ft 6in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 48cm (1ft 7in).
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • There are handrails available.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is fair.
    • Lighting levels are medium.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is poor.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The colour contrast between the drop down rails and wall is fair.
    • The colour contrast between the grab rails and wall is fair.
    • Lighting levels are medium.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) vibrating pillow(s) and Teletext/subtitles.
    • Vibrating fire alarms are available from reception.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • The number of accessible rooms with baths is 2.
    • The number of accessible rooms with wheel in showers is 0.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 14m (15yd 11in) from the lobby lift.
    • This accessible toilet is located to the right of the reception desk.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 178cm x 145cm (5ft 10in x 4ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 127cm (4ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 106cm (3ft 6in).
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 106cm (3ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.