You are on 2020 Changes. Skip to the next section.

2020 Changes

• AccessAble are aware that there have been changes to this Access Guide, which includes the information for the Starbucks entrance. Our surveyors will revisit the venue to update the information as soon as possible, subject to Government restrictions.

You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a fitness suite, changing facilities and meeting, conference and function rooms.
• Services / facilities within the grounds include a stadium and outside football pitches.
• Related link Hive Fitness Centre.
• Https://www.accessable.co.uk/london-borough-of-harrow/harrow-council/access-guides/hive-fitness-centre

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• Comments View
  • A standing only terracing is available at both ends of the ground.
  • The South Stand is for home supporters and North Stand is for away supporters.

You are on Opening Times (Stadium). Skip to the next section.

Opening Times (Stadium)

• Opening times for the venue vary according to bookings/events taking place.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Mill Hill Broadway.
• The nearest underground station is Canons Park.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located behind the South Stand.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 7 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 490cm x 610cm (16ft 1in x 20ft).
  • The nearest Blue Badge bay is 71m (77yd 1ft) from the accessible entrance.
  • The furthest Blue Badge bay is 90m (98yd 1ft) from the accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are 2 additional Blue Badge bays opposite the East Stand accessible entrance.
  • There are 2 further additional Blue Badge bays opposite the West Stand away supporters entrance.
  • To book these bays please let the club know in advance.

You are on Outside Access (East Stand Accessible Entrance). Skip to the next section.

Outside Access (East Stand Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the stand.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 220cm.
• Comments View
  • These gates are attended by stewards on match days.

You are on Outside Access (East Stand Home Supporters Entrance). Skip to the next section.

Outside Access (East Stand Home Supporters Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the East Stand.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The width of the door opening is 305cm.
• Ramp/Slope View
  • The ramp/slope is located on the pathway leading to the entrance.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • These gates are attended by stewards on match days.

You are on Outside Access (West Stand Home Supporters Entrance). Skip to the next section.

Outside Access (West Stand Home Supporters Entrance)

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• Entrance View
  • This information is for the entrance located at the side.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 410cm.
• Comments View
  • These gates are attended by stewards on match days.

You are on Outside Access (West Stand Home Supporters Jubilee Entrance). Skip to the next section.

Outside Access (West Stand Home Supporters Jubilee Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the West Stand.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 390cm.
• Comments View
  • These gates are attended by stewards on match days.

You are on Outside Access (West Stand Home Supporters Entrance). Skip to the next section.

Outside Access (West Stand Home Supporters Entrance)

• This information is for the entrance located to the side of the West Stand.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 390cm (12ft 10in).

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• Comments View
  • These gates are attended by stewards on match days.

You are on Outside Access (Starbucks Entrance). Skip to the next section.

Outside Access (Starbucks Entrance)

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• Entrance View
  • This information is for the entrance located to the front of the venue.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Meeting rooms 2, 3 and The Studio have induction loops.

You are on Eating and Drinking (The Pecking Order Bar - East Stand). Skip to the next section.

Eating and Drinking (The Pecking Order Bar - East Stand)

• The following information is for the cafe/bar.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 14m (15yd 11in) from the accessible entrance.
• The distance between the floor and the lowest table is 69cm (2ft 3in).
• The distance between the floor and the highest table is 69cm (2ft 3in).
• The standard height for tables is 69cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Eating and Drinking (Legends Bar-West Stand Away Supporters). Skip to the next section.

Eating and Drinking (Legends Bar-West Stand Away Supporters)

• The following information is for the bar.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 109cm (3ft 7in).
• The standard height for tables is 109cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Eating and Drinking (Jubilee Bar - West Stand Away Supporters). Skip to the next section.

Eating and Drinking (Jubilee Bar - West Stand Away Supporters)

• The following information is for the bar.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• There is ample room for a wheelchair user to manoeuvre.
• Drinking straws are available.
• Children are welcomed in the bar area.

You are on Eating and Drinking (Starbucks). Skip to the next section.

Eating and Drinking (Starbucks)

• The following information is for the cafe.
• The cafe is located at the front of the building.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the main entrance.
• The distance between the floor and the lowest table is 50cm (1ft 8in).
• The distance between the floor and the highest table is 70cm (2ft 4in).
• The standard height for tables is 50cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • Stabucks is open 07.00 - 20.00 seven days a week.

You are on Sports Ground (East Stand Home Supporters). Skip to the next section.

Sports Ground (East Stand Home Supporters)

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• Home Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is level access to the designated seating area.
  • The access is not by lift.
  • Wheelchair seating is located at the rear of the East Stand in front of the Hive Cafe and Bar.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 16m (6in).
  • The accessible toilet is located within the Hive Cafe and Bar.
  • There is not an audio description service.

You are on Sports Ground (West Stand Away Supporters). Skip to the next section.

Sports Ground (West Stand Away Supporters)

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• Away Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is level access to the designated seating area.
  • The access is not by lift.
  • Wheelchair seating is located at the front of the West Stand.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 12m (13yd 4in).
  • The accessible toilet is located at the side of the West Stand.
  • There is not an audio description service.
• Comments View
  • Similar seating is available for home supporters at the other end of the stand.

You are on Accessible Toilet (East Stand). Skip to the next section.

Accessible Toilet (East Stand)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the accessible entrance.
  • This accessible toilet is located off the bar / cafe area.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 94cm (3ft 1in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).

You are on Standard Toilet(s) (East Stand). Skip to the next section.

Standard Toilet(s) (East Stand)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located off the bar / cafe area.
  • The female and male toilets are 13m (14yd 8in) from the accessible entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Accessible Toilet (West Stand Home). Skip to the next section.

Accessible Toilet (West Stand Home)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 56m (61yd 9in) from the West Stand home entrance.
  • The accessible toilet is located next to the bar.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 160cm x 240cm (5ft 3in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).

You are on Accessible Toilet (West Stand Away Supporters). Skip to the next section.

Accessible Toilet (West Stand Away Supporters)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 35m (38yd 10in) from the West Stand Entrance.
  • The accessible toilet is located rear of stand.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 180cm x 265cm (5ft 11in x 8ft 8in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 107cm (3ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • Similar facilities are available for home supporters at the other end of the stand.

You are on Accessible Toilet (Starbucks). Skip to the next section.

Accessible Toilet (Starbucks)

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 11m (12yd 1in) from the Starbucks entrance.
  • The accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door is light.
  • The dimensions of the accessible toilet are 154cm x 230cm (5ft 1in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 86cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Standard Toilet(s) (West Stand Away Supporters). Skip to the next section.

Standard Toilet(s) (West Stand Away Supporters)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located at the rear of the west stand off the bar area.
  • The female and male toilets are 13m (14yd 8in) from the west stand away supporters entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.
• Comments View
  • Similar facilities are available for home supporters at the other end of the stand.
  • The home supporters toilets were locked at the time of survey.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level 1.

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• Comments View
  • There are a number of staff at The Hive who are BSL interpreter trained to level 1.