Skip to main content

Hook and Chessington Library

Hook Centre, Hook Road, Chessington, Surrey, KT9 1EJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Chessington North.

Opening Times

  • Monday Closed.
  • Tuesday 09:30 - 22:00.
  • Wednesday 09:30 - 18:00.
  • Thursday 09:30 - 18:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:30 - 17:00.
  • Sunday Closed.
  • Comments View
    • The library is self service on Tuesdays between 20:00 and 22:00.
    • The library is closed on bank holidays and public holidays including Good Friday, Easter Monday, Christmas Day, Boxing Day and New Year's Day.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • The car park is located at the side of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Building Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single (with a locked extension leaf).
  • The door(s) is / are heavy.
  • The width of the door opening is 120cm (3ft 11in).

Outside Access (Library Entrance)

  • This information is for the entrance located to the right as you enter.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 240cm (7ft 10in).
  • Comments View
    • There are security barriers in the doorway.
    • The minimum width between the barriers is 120cm.

Reception

  • The desk/counter is 9m (9yd 2ft) from the library entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are bright.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Accessible software includes JAWS and Zoomtext.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located in the main building.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.