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Hounslow Station

Whitton Road, Hounslow, Middlesex, TW3 2DQ

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Access Guide

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Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Hounslow.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Hounslow Central.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • There are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 300cm x 430cm (9ft 10in x 14ft 1in).
    • The nearest designated bay is 8m (26ft 3in) from the platform 1 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Opening Times (Ticket Office)

  • Monday 06:25 - 13:10..
  • Tuesday 06:25 - 13:10..
  • Wednesday 06:25 - 13:10..
  • Thursday 06:25 - 13:10..
  • Friday 06:25 - 13:10..
  • Saturday 07:40 - 14:30..
  • Sunday Closed.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located on Platform 1.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 180cm (5ft 11in) wide.

Level Change (Platform 1 Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just after the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Platform 2 Entrance)

  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 201cm (6ft 7in) wide.

Outside Access (Ticket Office Entrance)

  • This information is for the entrance located on Platform 1.
  • There is level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 106cm (3ft 6in) wide.

Reception (Ticket Office)

  • The reception desk is 2m (6ft 7in) from the ticket office entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Customers cannot charge scooters or wheelchairs at the venue.

Train Station

  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on Platform 1.
  • The ticket office is 2m (6ft 7in) from the Platform 1 entrance.
  • The train companies operating from within this station are South West Trains.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 2.
  • The platform(s) accessed by ramp / slope is / are 1.

Level Change (Bridge)

  • There are steps to access this area / service.
  • There is / are 15+ step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are not Text Relay aware.
  • Comments View
    • Braille, audio, tactile and large print documents can be requested by contacting the South West Trains assisted travel team. .

Introduction

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  • Comments View
    • The opening times are dependent on train times.
    • The assisted travel phone number is is 0800 5282 100.