Access Guide
Assisted Travel Information
- To make an Assisted Travel booking contact the Assisted Travel team 24 hours a day, every day (except 25 and 26 December). Call 0800 52 82 100 (freephone) to speak to an in-house Assisted Travel Team.
- National Rail Enquiries also operate a 24-hour dedicated travel assistance line by calling 08000 22 37 20.
- Text Relay service 0800 52 82 100. To use this service simply add 18001 before the number, or download the app. A relay assistant will type a response back.
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Hounslow.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Hounslow Central.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The parking is payable via an app called RingGo or via telephone. The telephone number is 01256 802 804, reference location 2048.
- The car park is located in the Station Car Park off Whitton Road, next to Platform 1.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 230cm x 480cm (7ft 7in x 15ft 9in).
- The nearest Blue Badge bay is 8m (8yd 2ft) from the Platform 1 Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Opening Times (Ticket Office)
- Monday 06:25 - 13:10.
- Tuesday 06:25 - 13:10.
- Wednesday 06:25 - 13:10.
- Thursday 06:25 - 13:10.
- Friday 06:25 - 13:10.
- Saturday 07:40 - 14:30.
- Sunday Closed.
Outside Access (Ticket Office Entrance)
- This information is for the entrance located on Platform 1.
- There is level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 106cm (3ft 6in).
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Comments
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- There is a self-service ticket machine available on the left as you face the entrance (photograph 4).
Outside Access (Platform 1 to the Ticket Office)
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Entrance
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- This information is for the entrance located at the rear of the Ticket Office from Platform 1.
- There is stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 133cm.
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Step(s)
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- The step(s) is/are located immediately after the entrance door.
- There is/are 7 step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
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Comments
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- There are 6 steps initially from Platform 1 and then one further step in front of the automatic door into the Ticket Office.
Access Point (Platform 1 from Station Car Park)
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Access Point
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- This information is for the access point located to the left of the Ticket Office.
- There is an information board/map at this access point.
- There is ramped/sloped or stepped access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
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Ramp/Slope
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- The ramp/slope is located to the left of the steps.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 148cm (4ft 10in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located before the gates.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
Access Point (Platform 2 from Maswell Park Road)
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Access Point
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- This information is for the access point located by Platform 2 on Maswell Park Road.
- There is an information board/map at this access point.
- There is step-free access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
- There is a self-service ticket machine to the left of the entrance to Platform 2.
Level Change (Footbridge)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located from Platform 1 to Platform 2.
- There is/are 15+ step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Reception (Ticket Office)
- The desk/counter is 2m (2yd 7in) from the Ticket Office entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 13/12/2021.
- The hearing assistance system was working at the time of testing.
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Comments
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- The Coffee Box Café Kiosk is located to the right as you enter the Ticket Office. At the time of this survey the kiosk was closed.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 13:10 to 06:25.
- There is a ticket office.
- The ticket office is located on Platform 1.
- The ticket office is 2m (2yd 7in) from the Platform 1 Entrance.
- The train companies operating from within this station are South Western Railway.
- The train companies that operate within this station include:.
- Please click here for access information for South Western Railway.
- There is not a taxi rank at the station.
- Shops and services within the station include a Ticket Office, a shared Accessible Toilet and Coffee Box Café.
- There are 2 platform(s) in the station.
- The platform(s) which has/have level access is / are 2.
- The platform(s) accessed by ramp / slope is / are 1.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the Ticket Office Main Entrance.
- This accessible toilet is located opposite the ticket counter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 182cm x 256cm (5ft 12in x 8ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 104cm (3ft 5in).
- There is no dropdown rail for the toilet.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
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- This toilet is also the Standard Toilet.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
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- If you require documents in any other format (for example large print or braille) please contact South Western Railway customer service team on
- 0345 6000 650.