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Idea Store Canary Wharf

Churchill Place, Canary Wharf, London, E14 5RB

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Accessibility Guide

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Introduction

  • Services / facilities within the building include library, internet cafe, training & research.
  • Comments
    • The venue is located within Churchill Place mall. For access to the mall please see the seperate Churchill Place guide.

Opening Times

  • Monday 09:00 - 21:00.
  • Tuesday 09:00 - 21:00.
  • Wednesday 09:00 - 21:00.
  • Thursday 09:00 - 21:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 17:00.
  • Sunday 12:00 - 18:00.

Location

  • The venue is situated within the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.

Parking

  • The venue does have its own car park.
  • There are 8 designated parking bay(s) within the car park.
  • The nearest designated bay is 29m (32yd) from the main accessible entrance.
  • The car park surface is tarmac.
  • The car park does have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 165cm (5ft 5in).

Reception

  • The desk/counter is 25m (27yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Inside Access

  • There is not level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments
    • There is chairs with armrests located throughout the venue.
    • There are numerous computers for internet use.
    • There are four training labs also available.

Level Change (Library)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located just beyond reception.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does have a regular supply of books in large print.
  • This library does have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Accessible software includes JAWS and Zoomtext.
  • Auxiliary aids are available for computer users.
  • A large text keyboard and large rollerball mouse is / are available.
  • Comments
    • There is a children's library within the venue.

Accessible Toilet

  • Location and Access
    • There are accessible toilet facilities within this venue.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.
    • This accessible toilet is located to the right of reception as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of staff.
    • The door opens by sliding.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 79cm (2ft 7in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 155cm x 207cm (5ft 1in x 6ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, general domestic waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s)
    • The female toilet facilities that were surveyed are located just beyond reception.
    • The female toilet(s) is/are approximately 26m (28yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s)
    • The male toilet facilities that were surveyed are located just beyond reception.
    • The male toilet(s) is/are approximately 28m (30yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female toilet.
    • The height of the baby change table once extended is 84cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.