You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include library, cafe, learning areas and information.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 21:00.
• Tuesday 09:00 - 21:00.
• Wednesday 09:00 - 21:00.
• Thursday 09:00 - 21:00.
• Friday 09:00 - 18:00.
• Saturday 09:00 - 17:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Whitechapel.
• The nearest underground station is Whitechapel.
• The nearest DLR station is Shadwell.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on Maples Place.
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 148cm (4ft 10in).

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• Second set of doors
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 148cm (4ft 10in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 8m (8yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

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• Comments
  • There is seating with armrests located thoughout the building.
  • There are several internet access areas.
  • There is a dance studio & conference room.

You are on Library. Skip to the next section.

Library

• This library does not have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• There is an ordering service.
• The library does have computers with accessible software.
• Accessible software includes JAWS.
• Auxiliary aids are available for computer users.
• A large text keyboard and large rollerball mouse is / are available.

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• Comments
  • There is a children's library.
  • There are several learning labs available.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps
  • The floors which are accessible by stairs are G-1-2-3-4.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located beyond reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4.
• The lift is approximately 9m (9yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 159cm x 140cm (5ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the cafe.
• The cafe is located on the fourth floor.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 15m (16yd 1ft) from the lift.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 105cm (3ft 5in).
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Toilet (Ground Floor). Skip to the next section.

Accessible Toilet (Ground Floor)

• There are accessible toilet facilities within this venue.

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• Location and Access
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • This accessible toilet is located just before the lift.
  • The accessible toilet is located immediately beyond the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from any member of staff.
  • The door opens by sliding.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 167cm x 240cm (5ft 6in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 98cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (First Floor). Skip to the next section.

Accessible Toilet (First Floor)

• There are accessible toilet facilities within this venue.

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• Location and Access
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • This accessible toilet is located just beyond the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from any member of staff.
  • The door opens by sliding.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 160cm x 290cm (5ft 3in x 9ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (Second Floor). Skip to the next section.

Accessible Toilet (Second Floor)

• There are accessible toilet facilities within this venue.

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• Location and Access
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • This accessible toilet is located just beyond the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from a member of staff.
  • The door opens by sliding.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 160cm x 290cm (5ft 3in x 9ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments
  • At the time of survey it was not possible to photograph the facility.

You are on Accessible Toilet (Third Floor). Skip to the next section.

Accessible Toilet (Third Floor)

• There are accessible toilet facilities within this venue.

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• Location and Access
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • This accessible toilet is located just beyond the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from any member of staff.
  • The door opens by sliding.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 160cm x 290cm (5ft 3in x 9ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments
  • At the time of survey it was not possible to photograph the facility.

You are on Accessible Toilet (Fourth Floor). Skip to the next section.

Accessible Toilet (Fourth Floor)

• There are accessible toilet facilities within this venue.

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• Location and Access
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • This accessible toilet is located just beyond the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from any member of staff.
  • The door opens by sliding.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 160cm x 290cm (5ft 3in x 9ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments
  • At the time of survey it was not possible to photograph the facility.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s)
  • The female toilet facilities that were surveyed are located on the ground floor.
  • The female toilet(s) is/are approximately 6m (6yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s)
  • The male toilet facilities that were surveyed are located on the first floor.
  • The male toilet(s) is/are approximately 6m (6yd 1ft) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are bright.
• Comments
  • There are also female standard toilets on the second and fourth floors and male standard toilets on the third and fourth floors.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.