You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Take the M62 to Junction 27, then take the M621.
    Keep left at the fork to continue on M621, following signs for Leeds/Batley.
    At Junction 27, take the A62 exit to Batley.
    Turn right onto Gelderd Road/A62.
    Stay left to stay on Gelderd Road/A62.
    At the roundabout, take the third exit.
    At the roundabout, take the first exit onto Holden Ing Way.
    At the roundabout, take the second exit and stay on Holden Ing Way.
  • There is adequate parking with Blue Badge, Parent and Child and Standard bays available at the store.
  • For more information on directions from the IKEA website please click here (opens new tab).
• By Bus View
  • There is not a bus stop within 150 metres of the store.
  • The nearest bus stop is 0.3 miles from IKEA Leeds. The bus stop is located on Gelderd Road.
• By Train View
  • The nearest Railway Station is Morley.
  • Morley Station is approximately 2.8 miles from IKEA Leeds. There are bus and taxi routes from the station to the store.
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located in a separate building.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located at any sales point.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • Mobility scooters are available to borrow within the store.
  • To obtain loan wheelchairs please contact a member of staff on arrival.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located by the entrance foyer.
  • Wifi is available throughout the store.
  • Documents/information can be provided in; large print on request.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is a member of staff trained in British Sign Language.

You are on Parking (Multi-Storey). Skip to the next section.

Parking (Multi-Storey)

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• Parking View
  • The store does have its own parking facilities.
  • The car park is located in front of the store.
  • The car park type is multi storey.
  • Parking areas are well lit.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 200cm (6ft 7in).
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • The car park surface is well maintained and easy to travel on.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm (8ft 2in x 16ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is block paving.
  • There is a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the main entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • There are loading bays in front of the returns entrance.
  • The width of the loading bays is 289cm.
  • The depth of the loading bays is 488cm.
  • There are 3 electric vehicle charging bays on level 0 of the car park, next to the lift.
  • The bays are 232cm wide and 480cm deep.
  • The height of the lowest contactless card reader is 91cm.
  • The height of the highest contactless card reader is 125cm.
  • The height of the lowest socket is 107cm.
  • The height of the highest socket is 112cm.
  • Parking for high-sided vehicles, with no height restriction, is available at the back of the venue, away from the store entrance.

You are on Access to (Main Entrance). Skip to the next section.

Access to (Main Entrance)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on each level of the car park.
  • The floors which are accessible by stairs are levels 0, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Lift View
  • There is a lift for public use.
  • The lift is located at the rear of the car park.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 0, 1 and 2.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width of the lift is 190cm (6ft 3in).
  • The dimensions of the lift are 230cm x 207cm (7ft 7in x 6ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 206cm.
• There is a member of staff available for assistance at this entrance.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located adjacent to the main entrance.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (away from you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 94cm from floor level.
• The door(s) is/are single width.
• The width of the door opening is 100cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a member of staff available for assistance at this entrance.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There is bench seating only in the foyer.
  • There is a store host available within the foyer.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is ramped/sloped access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 102cm.
  • There is not a lowered section of the play area counter.
  • There is a hearing assistance system at the play area counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • There is step-free access within the play area.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.
• Comments View
  • There is a raised area within Småland.
  • This area is accessed via 4 16cm high steps.
  • There are IKEA Family touchscreens in the entrance foyer.
  • The height to the top of the touchscreens is 104cm.

You are on Changing Places (Entrance Foyer). Skip to the next section.

Changing Places (Entrance Foyer)

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• Location and Access View
  • The facility is located in the entrance foyer, to the left as you enter .
  • The facility is approximately 30m (32yd 2ft) from the main entrance.
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 83cm.
  • The dimensions of the facility are 280cm x 220cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has not got a non-slip floor.
  • The colour contrast between the walls and floor is fair.
• Toilet Details View
  • The facility toilet has a transfer space on one side only.
  • The transfer space on the right as you face the toilet is 215cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on the right.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet the vertical grab rail is on the right.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a lever flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 97cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 72cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 72cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary, general domestic waste and pedal bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Standard Toilet(s) (Entrance Foyer). Skip to the next section.

Standard Toilet(s) (Entrance Foyer)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left as you enter.
  • The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal in the male toilet(s).
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the store.
  • Baby change facilities are located in the female and male standard toilets.
  • There is step-free access into the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm.

You are on Parent and Baby Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room (Entrance Foyer)

• There is a parent and baby room for public use.
• The parent and baby room is located to the left as you enter.
• The parent and baby room is approximately 35m from the main entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 86cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Prayer Room. Skip to the next section.

Prayer Room

• There is a Prayer Room in the entrance foyer, between the changing place and the parent and baby room.
• The door opens towards you (pull).
• A keycode is required which is available from the greeter.
• The door may be difficult to open and has a clear opening width of 86cm.
• The height to the top of the keycode panel is 163cm.
• There is room for a wheelchair user to manoeuvre in the room.
• There is no seating in the room.
• There is a wash basin at a height of 84cm.
• There is a soap dispenser at a height of 102cm.
• There is a hand dryer at a height of 120cm.
• There is a hand towel dispenser at a height of 116cm.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the Showroom Entrance to area 10 (Childrens IKEA).
    There is a shortcut from area 1 (Living Room) to area 7 (Wardrobes and Storage).
    There is a shortcut from area 2 (Living Room Storage) to area 4 (Kitchens).
  • The majority of shortcut widths are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white text on a blue background. There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the Showroom area.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • Fixed loops are available at the Information desks.
• Comments View
  • There is an IKEA Family point just before area 10 (Children's IKEA).
  • The height to the top of the touchscreens is 104cm.
  • The information points have self order points.
  • The height to the top of the self order points is 147cm.

You are on Planning Area (Besta Living Room Storage). Skip to the next section.

Planning Area (Besta Living Room Storage)

• The planning area is located in the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The standard height for desks is 110cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a fixed loop.
• The sound enhancement system is located at the planning desk.
• The hearing assistance system is not signed.
• Staff are not trained to use the hearing system.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • There is a self order touchscreen.
  • The height to the top of the touchscreen is 147cm.
  • The pin pad is moveable.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located in the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The distance between the floor and the lowest desk is 71cm.
• The standard height for desks is 71cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.

You are on Planning Area (PAX Wardrobes and Storage). Skip to the next section.

Planning Area (PAX Wardrobes and Storage)

• The planning area is located in the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm) .
• The distance between the floor and the lowest desk is 72cm.
• The distance between the floor and the highest desk is 91cm.
• The standard height for desks is 72cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

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• Comments View
  • There is a self order touchscreen.
  • The height to the top of the touchscreen is 147cm.
  • The pin pad is moveable.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.

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• Location and Access View
  • The restaurant is located immediately beyond the Showroom.
  • There is step-free access to the restaurant.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
• Service and Menus View
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are not available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on fixed boards.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 90cm .
  • There is not a lowered section of the counter.
  • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
• Seating Area View
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 5m from the entrance/opening.
  • The nearest table is approximately 10m from the till/counter.
  • The distance between the floor and the lowest table is 42cm.
  • The distance between the floor and the highest table is 91cm.
  • The standard height for tables is 72cm.
• Comments View
  • There is level access to a nursing area to the front right of the restaurant.
  • There is a chair with armrests in the nursing area.
  • The height of the work surface in the baby food heating area is 91cm.
  • The height to the controls of the microwave in the baby food heating area is 142cm.

You are on Accessible Toilet(s) (Restaurant). Skip to the next section.

Accessible Toilet(s) (Restaurant)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right as you enter the restaurant.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 360cm (4ft 11in x 11ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 78cm (2ft 7in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin, female sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 134cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 90cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 85cm (2ft 9in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 93cm (3ft 1in).

You are on Standard Toilet(s) (Restaurant). Skip to the next section.

Standard Toilet(s) (Restaurant)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right as you enter the restaurant.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal in the male toilet(s).
  • The height of the lowered urinal is 50cm.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 50cm.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the store.
  • Baby change facilities are located in the female and male standard toilets.
  • There is step-free access into the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 92cm.

You are on Parent and Baby Room (Restaurant). Skip to the next section.

Parent and Baby Room (Restaurant)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right as you enter the restaurant.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 98cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There are no seats/chairs at the resting points.
  • There is not a/are no designated information point(s) available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background. Directional arrows are projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • There are price check points throughout this area.
  • The height to the top of the screens is 152cm.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is good colour contrast between the walls and floor in all areas.
  • There are regular resting points available in this area.
  • There is bench seating at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There is overhead location signage with white lettering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • The hearing loop is located at the central Information Point.
• Comments View
  • There are touchscreens at the information points.
  • The height to the top of the touchscreens is 104cm.
  • The Circular Hub is located to the rear right of the self serve just before the checkouts.
  • The manoeuvring space in the hub may vary.
  • There is an information point in the hub.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkouts are located just beyond the self-serve area.
• There is step-free access to the checkouts.
• There is a clear unobstructed route to the checkouts.
• Checkouts are clearly signed.
• The lighting levels at the checkouts are good.
• There is a/are self service till(s) and checkout(s).
• The height of the checkout(s) is/are 92cm.
• Staff can provide assistance with using the self service till(s).
• There is a hearing assistance system at the checkouts.
• The following checkouts have a sound enhancement system; all checkouts.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the hearing system.
• The chip & pin card machines are accessible from the checkouts (portable).

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played.
  • The lighting levels are good.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 90cm.
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

• The following information is for the café.

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• Location and Access View
  • The café is located just beyond the checkouts.
  • There is step-free access to the café.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl and laminate.
  • The lighting levels are good.
• Service and Menus View
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • This area does not play background music.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Menus are clearly written.
  • Food allergy information is available on hand held menus.
  • The type of food served here is hot and cold meals and snacks.
• Counter View
  • The height of the service counter is 91cm .
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system .

You are on Counter (Delivery Service). Skip to the next section.

Counter (Delivery Service)

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• Counter View
  • The counter is located beyond the checkouts on the right.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is vinyl.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Exit. Skip to the next section.

Exit

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• Exit View
  • This information is for the exit located to the right beyond the checkouts.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 290cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 290cm.
  • The minimum width between the fixed barriers is 145cm.
  • There is not a member of staff available for assistance at this exit.

You are on Approach (Customer Returns Entrance). Skip to the next section.

Approach (Customer Returns Entrance)

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• Approach View
  • The surface of the approach is tarmac.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 120cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Outside Access (Customer Returns Entrance). Skip to the next section.

Outside Access (Customer Returns Entrance)

• This information is for the entrance located at the front of the store, to the left of the main entrance.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are single width.
• The width of the door opening is 126cm.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are single width.
• The width of the door opening is 138cm.
• There is not a member of staff available for assistance at this entrance.

You are on Counter (Customer Returns). Skip to the next section.

Counter (Customer Returns)

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• Counter View
  • The counter is located ahead as you enter the Customer Returns entrance.
  • The counter is approximately 25m (27yd 1ft) from the Customer Returns entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 102cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 50cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is carpet and vinyl.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There is a mixture of seating with and without armrests.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • There is a ticket machine as you enter to take a ticket in order to be seen. The height to the centre of the ticket machine is 120cm.

You are on Parking (Collection Point). Skip to the next section.

Parking (Collection Point)

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• Parking View
  • The store does have its own parking facilities.
  • The car park is located off the access road at the rear of the store.
  • The car park type is open air/surface.
  • Parking areas are well lit.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • The car park surface is well maintained and easy to travel on.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm (8ft 2in x 16ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • There is an additional car park for visitors.
  • The main multi-storey car park is located at the front of the store.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the Collection Point entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach (Collection Point). Skip to the next section.

Approach (Collection Point)

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• Approach View
  • The surface of the approach is block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 120cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Outside Access (Collection Point Entrance). Skip to the next section.

Outside Access (Collection Point Entrance)

• This information is for the entrance located at the collections area.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 184cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 163cm.
• There is not a member of staff available for assistance at this entrance.

You are on Counter (Collection Point). Skip to the next section.

Counter (Collection Point)

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• Counter View
  • The counter is located to the left as you enter the Collection Point entrance.
  • The counter is approximately 20m (21yd 2ft) from the Collection Point entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 95cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is vinyl.
• Seating Area View
  • There is not a seating area close to the counter.
• Comments View
  • The counter to the right is for Click and Collect.
  • The counter to the left is for in store orders.

You are on Accessible Toilet(s) (Collection Point - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Collection Point - Left Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the right as you enter the Collection Point entrance.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Collection Point entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 204cm (5ft 3in x 6ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 66cm (2ft 2in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 89cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 87cm (2ft 10in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 74cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 92cm (3ft).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 96cm (3ft 2in).

You are on Accessible Toilet(s) (Collection Point - Right Transfer). Skip to the next section.

Accessible Toilet(s) (Collection Point - Right Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right as you enter the Collection Point entrance.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Collection Point entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm.
  • The dimensions of the accessible toilet are 162cm x 195cm (5ft 4in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 92cm (3ft).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 86cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 86cm (2ft 10in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 72cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 92cm (3ft).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.