You are on Introduction. Skip to the next section.

Introduction

• Museum of Richmond link (new tab) - click here.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 19:00.
• Tuesday 09:30 - 18:00.
• Wednesday 10:00 - 19:00.
• Thursday 09:30 - 18:00.
• Friday 09:30 - 18:00.
• Saturday 09:30 - 16:00.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Richmond.
• The nearest underground station is Richmond.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • The dimensions of the standard marked parking bays are 200cm x 430cm (6ft 7in x 14ft 1in).
  • Standard marked parking bays are located off Hill Street.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 173cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 166cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located to the far right of the venue.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The width of the ramp/slope is 90cm (2ft 11in).

You are on Lift (Accessible Entrance Lift). Skip to the next section.

Lift (Accessible Entrance Lift)

• There is a lift for public use.
• The lift is located to the left as you enter the accessible entrance.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• There are manual, heavy, single doors to access the lift lobby on the ground floor and on the first floor.
• The lift is approximately 4m (4yd 1ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 96cm (3ft 2in).
• The dimensions of the lift are 157cm x 120cm (5ft 2in x 3ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail in the centre.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • Photograph 3 shows an additional staircase with handrails on each side which leads to the Museum.

You are on Level Change (Foyer to Main Lift). Skip to the next section.

Level Change (Foyer to Main Lift)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in the foyer, leading down to the main lift.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Lift (Main Lift). Skip to the next section.

Lift (Main Lift)

• There is a lift for public use.
• The lift is located at the front of the building to the right of the staircase.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 33m (36yd 3in) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 89cm x 146cm (2ft 11in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are within 130cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Entrance (First Floor). Skip to the next section.

Entrance (First Floor)

• This information is for the entrance located on the first floor, in the centre of the building.

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• Entrance View
  • There is step-free access at this entrance, via lift.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 123cm.
• Comments View
  • There are security barriers immediately after the entrance doorway.
  • The security barriers are width restricted to 96cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 3m (3yd 10in) from the library entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 21/06/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are screens at the reception desk which may affect some people's ability to lip read.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • There is seating with armrests and tables with undersides 69cm - 70cm above the floor.
  • There is a coffee table with a surface height of 33cm above the floor.
  • The flooring in the main library area is carpet.
  • There is the additional "Riverside Room" to the left of the main library (photographs 6 to 8).
  • The Riverside Room has a double door which is permanently held open to an open door width of 124cm.
  • There is seating without armrests and tables with undersides 69cm - 70cm above the floor.
  • The flooring in the Riverside Room is laminate.

You are on Library. Skip to the next section.

Library

• This library does not have a regular supply of books in Braille.
• This library does not have a regular supply of books in large print.
• This library does not have a regular supply of books in audio format.
• There is an ordering service.
• The library does have computers with accessible software.
• Accessible software includes Zoomtext.
• Auxiliary aids are available for computer users.
• A large text keyboard, large rollerball mouse and height adjustable chair is / are available.

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• Comments View
  • There is a computer terminal for browsing the library catalogue (photograph 6).
  • The computer terminal table underside is 69cm above the floor, with a clear knee recess.

You are on Accessible Toilet (Accessible Entrance). Skip to the next section.

Accessible Toilet (Accessible Entrance)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 2m (2yd 7in) from the accessible entrance.
  • The accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 146cm x 242cm (4ft 9in x 7ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 79cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 106cm (3ft 6in).

You are on Accessible Toilet (First Floor). Skip to the next section.

Accessible Toilet (First Floor)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 18m (19yd 2ft) from the lift.
  • This accessible toilet is located on the first floor, to the rear of the venue.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 126cm x 323cm (4ft 2in x 10ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 106cm (3ft 6in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 128cm (4ft 2in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • The accessible toilet is also used as a standard shared toilet.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • Both accessible toilets are also used as standard male and female.