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Information Systems Services (ISS) Building

Bailrigg, Lancaster, Lancashire, LA1 4YW

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Access Guide

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Introduction

  • Services / facilities within the building include network and IT services and back office systems.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the campus.
  • This venue is situated in Bailrigg.
  • The nearest National Rail station is Lancaster.
  • There is not a bus stop within 150m (164yds) of the venue.

Parking (Visitor Car Park E)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on South East Drive.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
    • There is a designated drop off point.
    • The drop off point is located on South Drive.
  • Comments View

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The width of the door opening is 94cm (3ft 1in).
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 94cm (3ft 1in).
  • Comments View
    • There is a third set of doors.
    • The doors open automatically.
    • The doors are double.
    • The width of the door opening is 158cm.

Level Change (Car Park to Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the pathway leading from the car park to the main entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the main entrance and between the first and second set of doors.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.

Reception

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are medium.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • There is not a hearing assistance system.
  • Comments View
    • There are 2 sofas in the reception area.
    • Each sofa seats 2 people.
    • Each sofa has armrests on both sides.
    • There are 2 chairs in the reception area.
    • The chairs have armrests on both sides.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers can charge scooters or wheelchairs at the venue.
  • Comments View
    • There is a seating area to the right of the building.
    • The seating area is 18m from the main entrance.
    • There is a clear accessible route to the seating area.
    • The seating area has sofas with armrests on both sides.
    • There are tables and chairs in the seating area.
    • The chairs do not have armrests.
    • The height of the lowest table is 38cm.
    • The height of the highest table is 70cm.
    • The majority of the tables are 70cm.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are A-B-C-D.
    • The stairs are located to the front right of the building.
    • The stairs are approximately 26m from the main entrance.
    • There are 15+ steps between floors.
    • There are manual, heavy, single doors to access the stairwell on all floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift

  • There is not a lift for public use.
  • The lift is located behind reception at the front of the building.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are A-B-C-D.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 14m (15yd 11in) from the main entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 139cm (4ft 7in).
  • The dimensions of the lift are 139cm x 240cm (4ft 7in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are 84cm - 108cm from the floor.
  • The lighting level in the lift is medium.

Accessible Shower

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located at the front right of the building.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 50cm (1ft 8in).
  • Other facilities available include; drop down rails on both sides, and an alarm which is out of reach.
  • There is level access to the services from the accessible shower facilities.
  • Comments View
    • There are lockers in the room just before the accessible shower.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 2m (2yd 7in) from the second set of doors at the main entrance.
    • This accessible toilet is located to the right as you enter the main entrance, between the second and third set of doors.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 141cm x 182cm (4ft 8in x 5ft 12in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency pull cord alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 101cm (3ft 4in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do not receive Deaf Awareness training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.