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Inverness Bus Station

Margaret Street, Inverness, IV1 1LS

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Inverness.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Inverness.

Opening Times

  • Monday 06:30 - 23:00.
  • Tuesday 06:30 - 23:00.
  • Wednesday 06:30 - 23:00.
  • Thursday 06:30 - 23:00.
  • Friday 06:30 - 23:00.
  • Saturday 06:30 - 23:00.
  • Sunday 06:30 - 23:00.

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Old Town Rose Street.
    • The car park is located off Rose Street.
  • On Street Parking and Drop-off Details
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 240cm x 440cm (7ft 10in x 14ft 5in).
    • On street Blue Badge parking is located off Margret Street.
    • Clearly signed and / or standard marked parking bays are not available.
    • The dimensions of the standard marked parking bays are 0cm x 0cm (0ft 0in x 0ft 0in).
    • There is not a designated drop off point.

Outside Access (Ticket Office Entrance)

  • This information is for the entrance located to the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Comments
    • The main doors are push pad operated.

Level Change (Ticket Office Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception (Ticket Office)

  • The reception desk is 6m (19ft 8in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.

Bus Station

  • The station is staffed.
  • There are generally 7 member(s) of staff on duty.
  • The station is not staffed between 18:15 till 7:45.
  • There is not an office to obtain help (other than the ticket office).
  • There is a ticket office / travelcentre.
  • The ticket office / travel centre is located to the right as you enter.
  • The ticket office / travel centre is 6m (19ft 8in) from the main entrance.
  • There are 7 stands / bays.
  • Announcements are visual.
  • The bus companies operating within this station are Stagecoach, Westerbus, Scot Buses and City Mega.
  • There is a taxi rank at the station.
  • The taxi rank is located off Margaret Street.
  • The taxi rank is 10m (32ft 10in) from the ticket office entrance.
  • Shops and services within the station include Ashers Cafe and the Jacobite Cruises Ticket Office.
  • All key concourse shops and services have level access.

Bus Station Stand

  • Stand / Bay number(s) 1-7.
  • The stands accessed by ramp / slope are 1-7.

Level Change (Bus Stands)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the stands.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Eating and Drinking (Ashers Cafe)

  • The following information is for the cafe.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 4m (13ft 1in) from the main entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is varied hot and cold meals.

Accessible Toilet

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 17m (19yd) from the main entrance.
    • The accessible toilet is located to the rear of the waiting area.
    • There is level access to the accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a membet of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are available in Braille.
  • Documents are available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.