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- Services / facilities within the building include Ticket Office and Gangway Access for Jacobite Cruises on Loch Ness.
- Related link Jacobite Cruises - Tomnahurich Bridge.
- Related link Jacobite Cruises - Clansman Harbour.
- Dochgarroch Lock is the most accessible boarding location for the cruises.
- Clansman Harbour is not accessible for wheelchair users and is not recommended for those who have a walking disability.
- The venue has seasonal opening times.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Inverness.
- The venue does have its own car park.
Venue Car Park
- Parking is free for all users.
- The car park is located at the front of the ticket office.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 580cm (11ft 10in x 19ft).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the ticket office.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are loose chippings.
- The car park surface is loose chippings.
- The car park does not have a height restriction barrier.
On Street Parking and Drop-off Details
- There is not a designated drop off point.
- There is a bollard that restricts access to the Blue Badge bay.
- The Blue Badge bay is 58m from the gangway to the boat via the ticket office.
- There is an unofficial drop-off point within 10m of the gangway with public access.
- Long term parking is not possible at this location.
- There is a second car park to the left of the ticket office. This is shared with coach parking.
- The ticket office is located at the rear of the car park.
- The ticket office is 10m from the Blue Badge parking bay.
- The ticket is 48m from the gangway for embarking the boat.
- There is a window for ticket sales.
- The height of the window is 130cm (4ft 3in).
- The window is not at a height suitable for a wheelchair user.
- There is alternative service possible at the door to the left of the ticket window.
- There is a bell for attracting attention. The height of the bell is 145cm (4ft 8in).
- The bell is not at a height suitable for a wheelchair user.
- There is not a hearing enhancement system.
- The route from the ticket office to the gangway is possible with assistance.
- Assistance may be required as the path surface has loose chippings.
- There is a quiet road to cross with dropped kerbs.
Outside Access (Gangway)
- This information is for the entrance located at the front of the gangway.
- There is not level access into the venue.
- There are no doors at this entrance.
- There is a small raised threshold in the doorway.
Level Change (Gangway)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front and immediately beyond the gangway entrance.
- The ramp/slope is easy.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 107cm (3ft 6in).
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.