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Jesmond Dene

Jesmond, Newcastle upon Tyne, NE7 7BQ

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About this venue

Jesmond Dene is a unique haven of peace and tranquillity for the people of Newcastle. It is a narrow wooded valley that follows the river Ouseburn between South Gosforth and Jesmond Vale. This provides an important wildlife corridor right into the centre of Newcastle. There is a spectacular mix of native and exotic trees, and the Dene is home to a lot of wildlife, notably the Kingfisher, the Red Squirrel and many woodland birds. The Dene stretches for over three kilometres and has many areas of tranquillity, as well as ‘honey pots’ of activity.

Access Guide

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Opening Times (Visitor Centre)

  • Monday 09:30 - 16:30.
  • Tuesday 09:30 - 16:30.
  • Wednesday 09:30 - 16:30.
  • Thursday 09:30 - 16:30.
  • Friday 09:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated outside the centre of the town or city.
  • This venue is situated in Newcastle upon Tyne.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Manors.
  • Comments
    • The nearest Metro Station is West Jesmond.
    • Jesmond Dene contains several features and facilities including: Millfield House Visitor Centre, Jesmond Dene Cafe and Pet's Corner.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • The car park type is open air/surface.
    • There is/are 4 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 460cm x 460cm (15ft 1in x 15ft 1in).
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Comments
    • There are 2 designated bays located outside Millfield House.
    • The 2 other bays are located at the front of the car park off Ouseburn Road.

Outside Access (Jesmond Dene)

  • There is level access to the service.
  • There are no doors.
  • There are several entrances into Jesmond Dene.
  • There are entrances off Ouseburn Road, Paddy Freeman Park and Jesmond Dene Road.

Outside Access (Ouseburn Parks Visitor Centre)

  • This information is for the entrance located to the front of the building.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 120cm (3ft 11in) wide.

Outside Access (Millfield House Cafe)

  • This information is for the entrance located to the front of the building.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 170cm (5ft 7in) wide.

Outside Access (Pets Corner Entrance)

  • This information is for the entrance located to the front of venue.
  • There is level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are permanently held open.

Inside Access (Jesmond Dene)

  • There is not level access to the service.
  • The lighting levels are low.

Level Change (Park)

  • There are tarmac paths running throughout the Dene.
  • The majority of the path running alongside the Dene is level or situated in places on easy or moderate slopes.
  • Access between the lower and upper paths of the Dene maybe too steep for some wheelchair users.
  • There are some medium steps in places which can be overcome by using alternative paths.
  • There are some steps onto and beyond the sloping bridge behind Pets Corner which can be bypassed using the level access bridge near the car park.

Inside Access (Ouseburn Parks Visitor Centre)

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Inside Access (Pets Corner)

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments
    • The opening times for the Pets Corner is
    • Monday to Sunday 09:00 till 16:30 April to October
    • Closed on all Bank Holidays.

Inside Access (Conference Centre)

  • There is level access to the service.
  • The lighting levels are bright.
  • Comments
    • There are 4-5 steps up to 2 of the conference rooms in Millfield House.
    • The first floor steps offer a handrail on the right.

Other Floors (Millfield House)

  • Steps
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other
    • The services / areas on the floors which are not accessible are meeting rooms.

Lift (Millfield House)

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 5m (5yd 1ft) from the cafe entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Eating and Drinking (Millfield House Cafe)

  • The following information is for the cafe.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 12m (13yd 4in) from the main entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Level Change (Millfield House Cafe)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down to the main seating area.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 148cm (4ft 10in).

Accessible Toilet (Millfield House)

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the cafe entrance.
    • This accessible toilet is located ahead as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 180cm x 220cm (5ft 11in x 7ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 63cm (2ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments
    • There are additional accessible toilets on the 1st and 2nd floors offering alternative transfer space.

Standard Toilet(s) (Millfield House)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located ahead as you enter.
    • The female and male toilets are 5m (5yd 1ft) from the cafe entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilets.
    • The height of the baby change table once extended is 85cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Home visits / services are not available.