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John Lewis

Touchwood Shopping Centre, Station Road, Solihull, West Midlands, B91 3RA

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Access Guide

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Introduction

Location

  • The venue is located within Touchwood Shopping Centre.
  • The venue is in a pedestrian area.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Solihull.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • There are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
    • The nearest designated bay is 10m (10yd 2ft) from the main accessible entrance.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.

Outside Access (Touchwood Shopping Centre)

  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 500cm (16ft 5in) wide.

Outside Access (Basment Car Park)

  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 180cm (5ft 11in) wide.

Level Change (Basment Car Park)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between the doors.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 400cm (13ft 1in).

Outside Access (Station Road)

  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 87cm (2ft 10in) wide.

Reception (Customer Service)

  • The reception desk is 30m (33yd) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • Lighting levels are bright.

Inside Access (Parent Room)

  • There is level access to the service.
  • Lighting levels are bright.
  • Comments View
    • This room offers full baby changing facilities, feeding area and standard toilets for parents with infants.

Restaurant Bar Internal (The Place To Eat)

  • Once inside, there is level access to the service.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is traditional.
  • Comments View
    • There is a lower area with 4 steps leading to extra seating.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1-2.
    • There are 15+ steps between floors.
    • The lighting level is bright.

Lift (car park)

  • There is a lift for public use.
  • The lift is located adjacent to car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B1-B2-G-1-2-3-4-5.
  • The lift is 4m (13ft 1in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 200cm x 180cm (6ft 7in x 5ft 11in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Lift (Station Road)

  • There is a lift for public use.
  • The lift is located left hand side from Station Road entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G-1-2.
  • The lift is 50m (55yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 180cm x 175cm (5ft 11in x 5ft 9in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet (Basement)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 43m (47yd) from the accessible entrance.
    • The accessible toilet is located adjacent to the Station Road lifts.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 147cm x 200cm (4ft 10in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm (2ft 10in).
    • The tap type is lever.
    • There is not a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 105cm (3ft 5in) high.
    • There is a sink.
    • The sink is placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
  • Comments View
    • Wall mounted and drop down rails are available.
    • .

Accessible Toilet (First Floor)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 80m (87yd) from the accessible entrance.
    • The accessible toilet is located adjacent to the restaurant.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 160cm x 226cm (5ft 3in x 7ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm (3ft 1in).
    • The tap type is lever.
    • There is not a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 105cm (3ft 5in) high.
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.
  • Comments View
    • There is another set of toilets on the ground floor.

Standard Toilet(s) (Basement)

Standard Toilet(s) (First Floor)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.