Access Guide
Introduction
- Related link Touchwood Shopping Centre.
- Https://www.accessable.co.uk/venues/touchwood-shopping-centre
Location
- The venue is located within Touchwood Shopping Centre.
- The venue is in a pedestrian area.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Solihull.
Opening Hours
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
- The nearest designated bay is 10m (10yd 2ft) from the main accessible entrance.
- The car park surface is tarmac.
- The car park does not have a height restriction barrier.
Outside Access (Touchwood Shopping Centre)
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 500cm (16ft 5in) wide.
Outside Access (Basment Car Park)
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 180cm (5ft 11in) wide.
-
Second set of doors
View
- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 180cm (5ft 11in) wide.
Level Change (Basment Car Park)
- There is a ramp or slope to access this service.
- The ramp or slope is located between the doors.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The width of the ramp or slope is 400cm (13ft 1in).
Outside Access (Station Road)
- There is level access into the venue.
- The main doors open automatically.
- The doors are single width.
- The door opening is 87cm (2ft 10in) wide.
Reception (Customer Service)
- The reception desk is 30m (33yd) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is low height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- Lighting levels are bright.
Inside Access (Parent Room)
- There is level access to the service.
- Lighting levels are bright.
-
Comments
View
- This room offers full baby changing facilities, feeding area and standard toilets for parents with infants.
Restaurant Bar Internal (The Place To Eat)
- Once inside, there is level access to the service.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is traditional.
-
Comments
View
- There is a lower area with 4 steps leading to extra seating.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are B-G-1-2.
- There are 15+ steps between floors.
- The lighting level is bright.
Lift (car park)
- There is a lift for public use.
- The lift is located adjacent to car park entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are B1-B2-G-1-2-3-4-5.
- The lift is 4m (13ft 1in) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 200cm x 180cm (6ft 7in x 5ft 11in).
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Lift (Station Road)
- There is a lift for public use.
- The lift is located left hand side from Station Road entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are B-G-1-2.
- The lift is 50m (55yd) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 180cm x 175cm (5ft 11in x 5ft 9in).
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet (Basement)
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is for the sole use of disabled people.
- The accessible toilet is 43m (47yd) from the accessible entrance.
- The accessible toilet is located adjacent to the Station Road lifts.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 147cm x 200cm (4ft 10in x 6ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 87cm (2ft 10in).
- The tap type is lever.
- There is not a functional emergency alarm available.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 105cm (3ft 5in) high.
- There is a sink.
- The sink is placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
-
Comments
View
- Wall mounted and drop down rails are available.
- .
Accessible Toilet (First Floor)
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is for the sole use of disabled people.
- The accessible toilet is 80m (87yd) from the accessible entrance.
- The accessible toilet is located adjacent to the restaurant.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 160cm x 226cm (5ft 3in x 7ft 5in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 93cm (3ft 1in).
- The tap type is lever.
- There is not a functional emergency alarm available.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the left.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 105cm (3ft 5in) high.
- There is a sink.
- The sink is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the walls and floor is good.
- Lighting levels are bright.
-
Comments
View
- There is another set of toilets on the ground floor.
Standard Toilet(s) (Basement)
-
Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Female Toilet(s)
View
- The female toilets are located adjacent to the Station Road lifts.
- The female toilets are 43m (47yd) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- The male toilets are located adjacent to the Station Road lifts.
- The male toilets are 40m (44yd) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
-
Baby Change Facilities
View
- Baby change facilities are not located within the venue.
Standard Toilet(s) (First Floor)
-
Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Female Toilet(s)
View
- The female toilets are located adjacent to the restaurant.
- The female toilets are 80m (87yd) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- The male toilets are located adjacent to the restaurant.
- The male toilets are 80m (87yd) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
-
Baby Change Facilities
View
- Baby change facilities are not located within the venue.
-
Comments
View
- There is another set of toilets on the ground floor.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.