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Kidney Clinic

Guy's Hospital, Great Maze Pond, London, SE1 9RT

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Accessibility Guide

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Getting To The Hospital

  • The main entrance to Guy's Hospital is located off Great Maze Pond. Please use the postcode SE1 9RT. Guy's Hospital is located in the Congestion Charge zone.
  • Parking is very limited for Guy's Hospital. Please use public transport whenever possible. Parking in Guy's car park is only available for disabled patients on Monday - Friday between the hours of 8:30 and 16:40.
  • Please allow plenty of time to get from the bus stop to the hospital, as the hospital is not signposted from the bus stop locations. The following buses stop at London Bridge, London Bridge Station or near Guy's Hospital: 17, 21, 35, 40, 43, 47, 48, 133, 141, 149, 343, 381, 521, 701, RV1, C10. Night buses stop at or near London Bridge: N21, N35, N47, N133, N343 and N381.
  • London Bridge is the nearest railway station and is five minutes walk away.
  • The nearest underground stations are: London Bridge - Northern and Jubilee lines (five minutes walk away). Monument - District and Circle lines (15 minutes walk away).
  • Transport for London Website.
  • To view the web page described above click here (opens in new tab).

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor in the main foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 7188 8801.
  • The email address for the Patient Advice and Liaison Service (PALS) is pals@gstt.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found around the hospital at information points.
  • Volunteers do receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Hospital staff and volunteers receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, walking sticks and crutches.
  • To obtain mobility aids please contact the main reception.
  • If you require any additional information or assistance, please speak to a member of staff.

Hospital Parking

  • The hospital does have a dedicated car park.
  • The car park is located outside the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 15 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 367cm x 756cm (12ft x 24ft 10in).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is a designated drop-off point.
  • The drop-off point is located to the right of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
  • There are not parking charges for the hospital car park.
  • Payment signs are not provided.
  • Payment signs are not clearly presented.
  • Parking is free for Blue Badge holders.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 24m (26yd 9in) from the accessible entrance.
  • Comments
    • Parking at Guy's and St Thomas' hospitals and the community services is very limited.
    • Both of the hospitals and many of the services are located in the Congestion Charging zone. Please use public transport whenever possible.
    • Charging exceptions
    • If you're a disabled patient attending an appointment, you'll be given free parking in the main car park upon production of your Blue Badge (registered in your name) along with your appointment card/letter.
    • Please take your Blue Badge (leaving the clock on display if parked in a disabled bay, white entry ticket to the car park and appointment letter/card to the Knowledge and Information Centre (KIC), which is located on the ground floor of St Thomas', North Wing. The KIC is open from 8am to 6pm. Outside these hours, please go to the security desk at the main reception.
    • Parking at Guy's
    • Between Monday-Friday, 8.30am-4.30pm, there is disabled parking only at Guy's Hospital. Vehicles can only access the car park from Snowsfield and not from St Thomas Street.
    • This is for patients who are Blue Badge holders and have an appointment on that day. These disabled parking bays are limited and are available on a first come, first served basis on production of your Blue Badge (registered in your name) along with your appointment card/letter.
    • There is an NCP car park at the junction of Snowsfield and Kipling Street, about a five minute walk from the hospital. Charges are displayed at the entrance.

Getting To (Kidney Clinic)

  • The Kidney Clinic is/are located on the fourth floor of the Tower Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to the Kidney Clinic is via the main entrance.
  • On entering the main entrance, proceed to the end of the main foyer and turn left to the Tower Wing lifts B. Take the lifts to the fourth floor and on exiting the lifts follow the signs for the Kidney Clinic. Then turn right and right again and the Kidney Clinic will be located on the left.
  • There is step free access, via lift, to the Kidney Clinic.
  • The Kidney Clinic is approximately 26m from the Tower Wing lifts B.
  • There is a/are manual, heavy, double door(s) between the main entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) by revolving.
  • The door(s) is/are single width.
  • The width of the door opening is 210cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments
    • There is a touch button on the revolving doors which slows them down and makes them accessible for wheelchair users. The button is 86cm high from the floor.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The main automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 196cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 196cm.
  • The ramp/slope is located in front of the accessible entrance.
  • The ramp/slope gradient is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • Comments
    • The push pad buttons to activate the automatic doors range in height from 93cm to 101cm.

Entrance (Tower Wing Entrance Lifts A and B)

  • Entrance Details
    • This information is for the entrance located in the hospital main foyer.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 148cm.
  • Comments
    • There is an entrance for both lifts, one for Tower Wing A and one for Tower Wing B. The entrance details are the same for both.

Other Floors (Tower Wing)

  • The floors which are accessible by stairs are LG - 30.
  • The stairs are located within the Tower Wing.
  • The stairs are approximately 5m from the Tower Wing entrance.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low.

Lift (Tower Wing Lifts B)

  • There is a lift for public use.
  • The lift is located to the left of the main foyer.
  • The lift is approximately 16m (17yd 1ft) from the accessible entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG,G,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 150cm (4ft 11in).
  • The dimensions of the lift are 229cm x 165cm (7ft 6in x 5ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Opening Times

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Kidney Clinic)

  • Entrance Details
    • This information is for the entrance located on the fourth floor of the Tower Wing.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.

Reception (Kidney Clinic Reception)

  • The Kidney Clinic reception is located to the left on entering the Kidney Clinic.
  • The reception area/desk is approximately 2m (2yd 7in) from the Kidney Clinic entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are medium.
  • The height of the reception desk is low (76cm or lower).
  • There is sufficient space to write or sign documents on the desk.
  • There is not a clear knee recess beneath the low section of the desk.
  • The desk is staffed.
  • There is a hearing assistance system.
  • Staff are trained to use the system.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Waiting Room / Area (Kidney Clinic)

  • There is a waiting room / area.
  • The waiting room / area is approximately 4m from the Kidney Clinic entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Blood Pressure and Weight Check)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Blood Pressure and Weight Check.
  • The consultation / treatment room is approximately 15m from the Kidney Clinic entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Consulting Room 13)

  • There is / are 13 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 13.
  • The consultation / treatment room is approximately 8m from the Kidney Clinic entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 76cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet

  • Location and Access
    • There are accessible toilet facilities within this venue.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located at the rear of the Kidney Clinic.
    • This accessible toilet is approximately 26m (28yd 1ft) from the Kidney Clinic entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The dimensions of the accessible toilet are 194cm x 206cm (6ft 4in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 99cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and clinical waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are poor.
  • Baby Changing Facilities
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 86cm (2ft 10in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s)
    • The shared toilets that were surveyed are located on the left of the left side corridor.
    • The shared toilet(s) is/are approximately 22m (24yd 2in) from the Kidney Clinic.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.

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