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Le Chene Hotel Self Catering

Forest Road, Forest, Guernsey, GY8 0AH

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Access Guide

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Introduction

  • Services / facilities within the grounds include a Hotel and 2 Self Catering Apartments.

Opening Times

  • The venue is open 24hrs and the venue has seasonal opening times.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the venue.
    • The car park type is open air/surface.
    • There is/are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Hotel Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 92cm (3ft) wide.

Level Change (Main Hotel Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Outside Access (Restaurant / Bar to Garden)

  • This information is for the entrance located leading from the Restaurant / Bar to the Garden.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 148cm (4ft 10in) wide.

Level Change (Restaurant / Bar to Garden)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is / are 5 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Reception (Hotel)

  • The desk is 3m (3yd 10in) from the main hotel entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access (Hotel)

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music/noise.
  • Music/noise is played in the reception area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Hotel)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left of reception.
  • There is / are 3 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on the right going up.

Room (Standard Room No 25)

  • General Information View
    • The Tourist Board rating is 2 Star.
    • There are 26 rooms in total.
    • There are 1 standard ground floor rooms.
    • There are 25 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • None of these rooms are accessed by platform lift.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • There is level access to standard rooms on other floors.
    • Adjoining rooms are not available.

Ensuite Bathroom - Room No 25

  • Suite No 25 has a bathroom.
  • There is a bath.
  • The height of the bath is 59cm.
  • The bath has built in handrails on either side.
  • The bath has separate taps.
  • The taps are mixer taps.
  • There is a standard shower within the bath.
  • The shower has an adjustable shower head.
  • There is a sink in the bathroom.
  • The height of the sink is 82cm.
  • There is a toilet within the bathroom.

Other Floors (Main Stairway)

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The services / areas on the floors which are not accessible are additional rooms and the restaurant and bar.
  • Comments View
    • There are other similar stairways throughout the building.

Other Floors (Ground Floor to Restaurant / Bar)

  • Steps View
    • The floors which are accessible by stairs are G-LG.
    • There are 13 steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The services / areas on the floors which are not accessible are the restaurant and bar.

Eating and Drinking

  • The following information is for the restaurant/bar.
  • The restaurant is located on the lower ground floor.
  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Level Change (Restaurant / Bar)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left of the doors that access the garden.
  • There is / are 2 step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s) (Restaurant / Bar)

Swimming Pool (Outdoor Pool)

  • There is not a ramped entrance into the water.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • This is an outdoor, unsupervised swimming pool for Hotel and Self Catering guests only.

Outside Access (Apartment Entrance from Forest Road)

  • This information is for the entrance located to the left of the car park on the Forest Road.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 87cm (2ft 10in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are single width.
    • The door(s) is / are light.
    • The door opening is 83cm (2ft 9in) wide.
  • Comments View
    • There is third set of doors.
    • The third set of doors is half height.
    • The door is single.
    • The door opens towards you (pull).
    • The door is heavy.
    • The width of the opening is 93cm.

Level Change (Apartment Entrance from Forest Road)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp or slope is easy.
  • The width of the ramp or slope is 135cm (4ft 5in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of, between, and immediately beyond the doors.
  • There is / are 10 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.
  • The ramp or slope does not bypass the step(s).
  • Comments View
    • There is 1 shallow step in front of the first entrance.
    • There are 3 medium steps just past the first entrance.
    • There is 1 shallow step just past the second entrance.
    • There are 5 deep steps just past the third entrance.

Outside Access (Herm Self Catering Apartment)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 77cm (2ft 6in) wide.

Level Change (Herm Self Catering Apartment)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 4 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.
  • Comments View
    • There are 3 deep steps on the approach to the apartment and 1 deep step in the doorway.

Room (Herm Self Catering Apartment)

Kitchen - Herm Self Catering Apartment

  • There is a kitchen in the apartment.
  • There are no low level units in the kitchen.
  • The height of the kitchen units is 90cm.
  • There is a sink.
  • The height of the sink is 91cm.
  • There is a cooker and hob.
  • The height of the cooker controls is 77cm.
  • The height of the hob is 92cm.

Living Area - Herm Self Catering Apartment

  • There is a living area.
  • The living area has a sofa and an arm chair.
  • The height of the sofa and arm chair is 46cm.
  • There is a coffee table.
  • The height of the coffee table is 48cm.
  • There is a dining table and 2 chairs.
  • The height of the dining table is 73cm.
  • The dining chairs do not have armrests.

Bathroom - Herm Self Catering Apartment

  • There is a bathroom within the apartment.
  • The height of the bath is 55cm.
  • The bath has built in handrails and one wall mounted rail.
  • The bath has separate hot and cold taps.
  • This is not a mixer tap.
  • There is a shower within the bath.
  • The shower has its own mixer controls.
  • The shower has an adjustable shower head which is removable.
  • There is a sink.
  • The sink is 84cm high.
  • There is a standard toilet.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the garden area.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.