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Lee Valley Caravan Park, Dobbs Weir

Dobbs Weir, Charlton Meadow, Essex Road, Hoddesdon, Hertfordshire, EN11 0AS

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Access Guide

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Introduction

Opening Times (Office)

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday 08:30 - 17:00.
  • Sunday 08:30 - 17:00.

Location

  • The nearest National Rail station is Broxbourne.
  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The site has barrier controlled access for vehicles.
  • The site opens at 08:00 and the gates are locked at 20:00.
  • Parking is available throughout the site.
  • There is a main unmarked tarmac car park at the rear of reception.
  • There is a over spill unmarked gravel car park at the front of reception.

Outside Access (Reception / Shop Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 90cm (2ft 11in).

Level Change (Reception / Shop Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the path leading to the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

Reception

  • The desk/counter is 2m (2yd 7in) from the Reception / Shop entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access (Reception / Shop)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are varied.
  • The type of flooring in walkways and corridors is vinyl/laminate.

Dish Washing Area

  • There is a dish washing area available next door to the standard male showers.
  • The door is single.
  • The door opens away from you (push).
  • The door is light.
  • The width of the door opening is 78cm.
  • There is not level access to the dish washing area.
  • There is a shallow step within the doorway.
  • The step is not clearly marked.
  • There is level access once inside.
  • The height of the sinks is 90cm.

Launderette

  • There is a launderette available.
  • The launderette is located to the right when facing the reception / shop.
  • There is not level access to the launderette.
  • There is 1 medium height step located within the doorway.
  • The step is not clearly marked.
  • The step does not have a handrail.
  • There is level access once inside.
  • The height of the highest controls of the washing machine / dryers is 97cm.

Caravan Site

  • There is a road running through the camp site.
  • The gradient of the roads vary from easy to moderate.
  • There are pathways throughout the camp site.
  • The gradient of the pathways vary from easy to moderate.
  • The path surfaces varies between concrete, loose chippings and tarmac.

Wigwams - Number 12

  • The Wigwam's are timber cabins which are fully insulated and double glazed, with heating and electricity.
  • The information provided is for Wigwam number 12.
  • There is not level access to the Wigwam.
  • There is a ramp / slope to access the Wigwam.
  • The ramp / slope is located in front of the Wigwam.
  • The ramp / slope is moderate.
  • There are 3 deep steps at the Wigwam.
  • The steps are located to the right when facing the entrance.
  • The steps are not clearly marked.
  • The steps have handrails available on both sides.
  • The ramp / slope overcomes the steps.
  • The door to access the wigwam is single.
  • The door opens towards you (pull).
  • The door is heavy.
  • The width of the wigwam door opening is 81cm.
  • There are 12 wigwams in total on site.
  • Wigwams 9, 10, 11 and 12 have ramp / sloped access, while the remaining wigwams can only be accessed via steps.
  • All wigwams have a shallow step within the doorway including the wigwams with ramped access.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 42m (45yd 2ft) from the reception / shop entrance.
    • This accessible toilet is located to the right when facing the reception / shop.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from reception.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 171cm x 310cm (5ft 7in x 10ft 2in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is not a lateral transfer space.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are not available.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 111cm (3ft 8in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 85cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Level Change (Accessible Toilet and Shower)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the doorway.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

Accessible Shower (Accessible Toilet)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located in the accessible toilet.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 39cm (1ft 3in).
  • Other facilities available include; a shower curtain and emergency alarm.

Standard Shower (s)

  • Shower facilities are available.
  • The shower(s) surveyed is/are located in the block to the right when facing the reception / shop.
  • There is not level access to the services from the shower facilities.

Level Change - Standard Showers

  • There is a medium height well marked step without handrails to access the standard female showers.
  • There is a shallow well marked step without handrails to access the standard male showers.

Standard Toilet(s)

Level Change - Standard Toilets

  • There is 1 medium height well marked step without handrails to access the standard female and male toilets.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do receive Deaf Awareness training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • Water bowls for assistance dogs are available.
  • There is a dog toilet or toileting area.
  • Staff who speak different languages are not generally on duty.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level 3.
  • A member of staff trained in Makaton is not generally on duty.
  • Staff are Text Relay aware.