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Lee Valley Park Farms

Stubbins Hall Lane, Waltham Abbey, Essex, EN9 2EF

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Access Guide

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Introduction

  • Lee Valley Park Farms contains Hayes Hill and Holyfield Hall Farms.
  • Hayes Hill Farm contains the visitor centre, orchard cafe, adventure playgrounds and a variety of animals.
  • Holyfield Hall Farm contains the dairy cows; with facilities including the calf nursery, milking barn and milking parlour.
  • There is a tractor service between both farms which leaves from the main car park at Hayes Hill Farm.
  • Tractor & Trailer rides are weekends and school holidays only (2.30pm – 3.45pm).
  • Throughout the school term a trailer ride is available Monday - Friday at 2.30pm.

Opening Times (13th February - 4th November)

  • Monday 10:00 - 17:00..
  • Tuesday 10:00 - 17:00..
  • Wednesday 10:00 - 17:00..
  • Thursday 10:00 - 17:00..
  • Friday 10:00 - 17:00..
  • Saturday 10:00 - 17:00..
  • Sunday 10:00 - 17:00..

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Waltham Abbey.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Cheshunt.
  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
    • The nearest designated bay is 66m (72yd 6in) from the main entrance.
    • The furthest designated bay is 72m (78yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the visitor centre.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The automatic doors are push pad activated.
  • The door opening is 150cm (4ft 11in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope does bypass the step(s).
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located in front of the entrance.
  • There is / are 7 step(s) to the area / service.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.

Reception

  • The desk is 6m (6yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Inside Access (Visitor Centre)

  • There is level access to the service.
  • This venue does not play background music.
  • The lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.
  • The type of flooring in walkways and corridors is tiles.

Inside Access (Hayes Hill Farm)

  • There is not level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Comments View
    • The farm site contains various buildings..
    • Access to the World Beneath Your Feet building is via an easy ramp.
    • Access to the Activity Room is via 1 deep step.
    • Access to the Bundle Barn is via an easy slope.
    • There is a new toboggan run located within the Alpine Adventure Zone.

Level Change (Hayes Hill Farm)

  • There are paths running throughout the farm.
  • The paths have varying easy and moderate slopes in places.
  • The path surfaces vary between tarmac, concrete, rubber matting and grassed areas.
  • There are some new paths at the top of the farm.
  • The surface of the paths is rubber matting.

Inside Access (Holyfield Hall Farm)

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.

Restaurant Bar Internal (Orchard Cafe)

  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 13m (14yd 8in) from the main entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet (Main Entrance)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 33m (36yd 3in) from the main entrance.
    • The accessible toilet is located in front of the entrance.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Level Change (Main Entrance Accessible Toilet)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between the car park and the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Accessible Toilet (Hayes Hill Farm)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 38m (41yd 1ft) from the main entrance.
    • The accessible toilet is located within the farm site.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 240cm x 280cm (7ft 10in x 9ft 2in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 170cm (5ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • There is not a toilet roll holder.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Holyfield Hall Farm)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 90m (98yd 1ft) from the tractor stop.
    • The accessible toilet is located at the rear of the farm.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 180cm x 250cm (5ft 11in x 8ft 2in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • There are mirrors.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 1 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.