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Leytonstone High Road Station

High Road, Leytonstone, London, E11 4RE

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Access Guide

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Opening Times (Assistance Office)

  • Monday 06:15 - 20:00.
  • Tuesday 06:15 - 20:00.
  • Wednesday 06:15 - 20:00.
  • Thursday 06:15 - 20:00.
  • Friday 06:15 - 20:00.
  • Saturday 06:15 - 20:00.
  • Sunday 06:15 - 20:00.

Location

  • The venue is situated outside the centre of the area.
  • This venue is situated in Leytonstone.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Leytonstone.

Parking

  • The venue does not have its own car park.

Access Point (Main Entrance)

  • Access Point View
    • This information is for the access point located on station approach, off Leytonstone High Road.
    • There is an information board/map at this access point.
    • There is step-free access at this access point.
    • There is no gate at this access point.
    • Ticket barriers are located at the entrance.

Level Change (Platform 1 and 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up to each platform.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Reception (Assistance Office)

  • The desk/counter is 5m (5yd 1ft) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.

Ticket Machines

  • There are 2 ticket machines, one on each side of the ticket barriers.
  • Both machines have touch screens and are suitable for wheelchair users.

Ticket Barriers

  • The ticket barriers are located at the Main Entrance.
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 20:00 and 06:15.
  • The office to obtain help is 5m (5yd 1ft) from the Main Entrance.
  • This office is located in the access tunnel between the platforms at ground level.
  • There is not a ticket office.
  • The train companies operating from within this station are London Overground.
  • The train companies that operate within this station include:.
  • Please click here for access information for London Overground.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by steps only is / are Platforms 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are Platforms 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.