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Library

Waldegrave Road, Twickenham, London, TW1 4SX

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Access Guide

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Introduction

  • Comments View
    • The main lift within the library provides step free access to the main entrance of the Chapel, as well as step free access to the first floor.

Opening Times

  • Monday 08:15 - 21:00.
  • Tuesday 08:15 - 21:00.
  • Wednesday 08:15 - 21:00.
  • Thursday 08:15 - 21:00.
  • Friday 08:15 - 21:00.
  • Saturday 11:00 - 17:00.
  • Sunday 12:00 - 18:00.
  • Comments View
    • During term time the main library is open until midnight for St Mary's University students and staff.

Getting Here

  • By Road View
    • You can use the AA route planner to plan your journey. In accordance with the university's sustainability policy, visitors are advised to travel to St Mary's by public transport wherever possible. St Mary's is located on Waldegrave Road (A309) to the south of Twickenham. If you are using a sat nav, the postcode for the campus is TW1 4SX.
    • Parking restrictions apply on the campus from 9am to 4pm Monday to Friday and parking is limited at other times. Please call the main reception on 020 8240 4000 if you require further clarification.
  • By Bus View
    • From Richmond Upon Thames you can catch the R68 towards Hampton Court from a bus stop just outside Richmond station. Get off at the Twickenham, King Street stop and then take the 33 towards Fulwell. Get off at the ‘St Mary's University’ stop, which is just outside of St Mary’s main reception. You can also take the 33 from Richmond, although the bus stop is a 5 minute walk from Richmond station on Sheen Road (Bus stop L). From Twickenham or Teddington the 33 heading towards Fulwell stops on Richmond Road and York Street in Twickenham. The 33 heading towards Hammersmith stops on Stanley Road and Broad Street (Teddington High Street) in Teddington.
  • By Train View
    • The nearest train station is Strawberry Hill which is 0.3 miles away. To get to the university from the station turn left when you exit, then walk past Premier Wine and the Post Office on your left and take the second road on your right, which is Waldegrave Gardens. At the end of Waldegrave Gardens, turn right onto Waldegrave Road and St Mary's main reception is on your left.
  • By Underground View
    • The nearest tube station is Richmond, which is 2.6 miles away. It is on the District and Overground Lines.
  • Useful Links View

Useful Information

Site/Campus Car Park

  • Car Park View
    • The car park is located off Waldegrave Road.
    • The nearest building(s) to this car park is/are Main Entrance and Security, G Block, Chaplaincy, Shannon Building, Chapel.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 475cm x 440cm (15ft 7in x 14ft 5in).
    • The dimensions of the designated bays do not vary in size.
  • Charges and Restrictions View
    • This car park can be used by visitors, Blue Badge holders and staff permit holders.
    • Parking charges apply to visitors only.
  • Drop Off Point View
    • There is a designated drop off point in this car park.
    • There is a dropped kerb from the drop off point.
    • The dropped kerb does not have tactile paving.
  • Car Park Access View
    • There is sloped access to the car park from the main entrance.
    • This car park is not clearly signposted from the main reception.
    • The nearest designated bay is 20m (21yd 2ft) from the main entrance.
  • Comments View
    • Parking on campus is available only to staff with a valid annual parking permit.
    • Parking charges apply to visitors section of the car park (by main reception, approximately 20 parking places).

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located off the Piazza.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 175cm (5ft 9in).
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp is permanent.
  • Comments View
    • There are barriers immediately beyond the entrance with a width of 138cm.

Outside Access (Library i-Learn Café)

  • Entrance View
    • This information is for the entrance located to the left of the main entrance.
    • There is ramped/sloped access at this entrance.
    • The card reader/lock is not in a suitable position to allow wheelchair users to gain access.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is / are single.
    • The width of the door opening is 104cm (3ft 5in).
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 130cm (4ft 3in).
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp is permanent.
  • Comments View
    • There is a similar set of doors opposite this entrance to access the same area.
    • There are two sets of heavy double doors that open towards you with a width of 140cm.

Reception (Information Desk)

  • Information Desk is located to the left on entrance.
  • The desk is 6m (6yd 1ft) from the main entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are bright.
  • The reception desk/counter is medium height (77cm - 109cm).
  • There is a low section of the counter (76cm or below) available.
  • There is a clear knee recess beneath the low counter.
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 09:00 - 17:00.
    • Tuesday 09:00 - 17:00.
    • Wednesday 09:00 - 17:00.
    • Thursday 09:00 - 17:00.
    • Friday 09:00 - 17:00.
    • Saturday Closed.
    • Sunday Closed.

Getting Around (Main Library)

  • Access View
    • There is step free access throughout the majority of the building, via lift.
    • There is/are 3 clearly marked step(s), with no handrails, for access to the silent study area, journals and DVD's on the ground floor.
    • The step(s) is/are medium (11cm - 17cm).
    • There is an enclosed platform lift which overcomes the steps.
    • The level change can be seen in photograph 1. There is an additional shallow step to access the journals which is not overcome via lift.
    • There is/are 1 clearly marked step(s), with no handrails, for access to the mobile shelves.
    • The step(s) is/are shallow (2cm - 10cm).
    • The step can be seen in photograph 2.
    • There is/are 2 clearly marked step(s), with no handrails, for access to IT2A - IT2B.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a steep ramp, with a handrail on the right going up, for access to IT2A / IT2B.
    • The ramp can be seen in photograph 4. The width of the ramp is 104cm.
    • There are doors in corridors which have to be opened manually.
  • Getting Around View
    • There is not clear signage for building facilities/areas in the foyer/reception area.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • This building does not play background music.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • There is a portable loop located at the information desk.
    • The hearing system is available only on request.
    • Staff are trained to use the system.
  • Comments View
    • The doorway between the main library area and the i-Learn Cafe is kept locked.

Lift (Silent Study Area)

  • There is a lift for public use.
  • The lift is located to the left of the building on the ground floor.
  • The lift is a platform lift.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 18m (19yd 2ft) from the main entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The lift door is manual, heavy and opens outwards.
  • The dimensions of the lift are 82cm x 126cm (2ft 8in x 4ft 2in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is bright.

Getting Around (i-Learn Café)

  • There is/are 3 clearly marked step(s), with a handrail on the left going up, for access to the lower computer area.
  • The step(s) is/are medium (11cm - 17cm).
  • The level change can be seen in in photograph 1.
  • There is/are 3 clearly marked step(s), with handrails on both sides, for access to the vending machine.
  • The step(s) is/are medium (11cm - 17cm).
  • The level change can be seen in in photograph 2.
  • There are not doors in corridors which have to be opened manually.
  • Getting Around View
    • There is not clear signage for building facilities/areas in the foyer/reception area.
    • There is no directional signage at key points of circulation routes.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • This building does not play background music.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does not have a regular supply of books in large print.
  • This library does not have a regular supply of books in audio format.
  • There is an ordering service.
  • The library does have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A large text keyboard, large rollerball mouse, height adjustable table and height adjustable chair is / are available.

Assistive Technology Room

  • The Assistive Technology Room is located in the Silent Study Area on the ground floor and can be accessed step free via the Silent Study Area lift.
  • The room requires a keycard to access with the card reader at a height of 120cm.
  • The door opens automatically away and has a width of 90cm.
  • Within the room there are height adjustable chairs and desks.
  • Other facilities available on request include: dictaphones, foot rests and backrests for lumber support.
  • The computers in the room have the following accessible software: Sonocent Audio Note Taker, Mindview and Read and Write Text Help.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • The stairs are located 15+.
    • The stairs are approximately 18m from the main entrance.
    • There are 15+ steps between floors.
    • There are manual, heavy, double doors to access the stairwell on the first floor.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift

  • There is a lift for public use.
  • The lift is located to the right on entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 10m (10yd 2ft) from the main entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 90cm x 140cm (2ft 11in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift does have a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is bright.
  • Comments View
    • A key needs to be acquired from reception to use the lift.
    • The lift can also be entered externally (photograph 3). This is designated as floor CG.
    • The lift is used to provide step free access to the chapel.
    • This is designated as floor C1.
    • This leads to a ramp that leads to the chapel entrance on the ground floor of the chapel.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

  • Location of Standard Toilet(s) View
    • There are shared standard toilets facilities on the ground floor and the first floor.
  • Standard Toilet Surveyed View
    • A shared standard toilet was surveyed.
    • The toilet surveyed is located to the rear of the first floor.
    • There is step free access to the standard toilet(s) surveyed from the entrance.
    • The standard toilet surveyed is approximately 41m from the lift.
    • There is not a/are not cubicle(s) suitable for ambulant disabled people in the standard toilet(s) surveyed.
    • Lighting levels in the standard toilet surveyed are good.
  • Comments View
    • There are two medium steps with no handrail leading to the toilets on the ground floor (photograph 3).
    • The toilets in the i-Learn Café are located after the stepped level change.