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London Eye Waterloo Pier

The Queen's Walk, London, SE1 7PB

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Access Guide

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Introduction - London Eye Waterloo Pier

  • The London Eye Waterloo Millennium Pier is located next to the London Eye on the South Bank of the River Thames.
  • It is served by various river transport and cruise operators.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

On Street Parking (Chicheley Street)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Chicheley Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 600cm (6ft 7in x 19ft 8in).
    • There are parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are not provided.
  • On Street Standard Parking View
    • Standard on street parking is available.
    • The on street standard parking bay(s) is/are located on Chicheley Street.
  • Comments View
    • There is coach parking on Belvedere Road (shown in Photograph 5).

South Bank Public Car Parks

  • This section provides information about a number of public cars parks around South Bank.
    For more information about access and parking charges please visit the individual car parks.
    South Bank is located in the congestion charging zone.

Ramp(s) / Slope(s) and Step(s) (Pier Entrance and Ticket Counter)

  • Ramp / Slope View
    • There is a ramp/slope located off the path.
    • The ramp/slope is used to access the Pier entrance and Ticket Counter.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The width of the ramp/slope is 135cm (4ft 5in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located just of the riverside path.
    • The step(s) is/are used to access the Pier entrance and Ticket Counter.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Counter (Tickets)

  • Counter View
    • The counter is located to the right.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
  • Comments View
    • There is step free access to the ticket counters.
    • There are 3 clearly marked steps leading back to the ramp to the pier, this can be overcome by using the entrance to the ticket counters.
    • The surface of the flooring is rubberised tarmac.

Ramp(s) or Slope(s) (Pier Entrance)

  • There is a ramp/slope located just after the ticket counters, the gradient of the ramp can vary depending on the level of the River Thames. Assistance maybe required during low tide.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.

Pier

  • There is step free access along the Pier.
  • There is bench seating available.
  • There is a waiting room available.
  • The access to the waiting room is via a single width door which opens away from you and is 74cm wide.
  • There is seating available in the waiting room.
  • There is a ticket machine for MNBA Thames Clippers.
  • There is a visual information screen for MNBA Thames Clippers.
  • There are no accessible or standard toilets facilities at the pier.
  • The nearest accessible and standard toilets are located next to Jubilee Gardens.
  • There are 4 boarding points at the pier.
  • The access at each boarding point varies depending on the operator.
  • Boarding Point 1 - Thames Rockets.
  • Boarding Point 2 - London Eye River Cruise.
  • Boarding Point 3 - MNBA Thames Clippers.
  • Boarding Point 4 - City Cruises.
  • Boarding Points 2 and 3 have fixed slight boarding ramps.
  • The access on the boats will vary depending on the operator.

Ramp(s) or Slope(s) (Pier Exit)

  • There is a ramp/slope located to the right of the pier, the gradient of the ramp can vary depending on the level of the River Thames. Assistance maybe required during high tide.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.

Related London South Bank Venues (Thames Clippers and City Cruises)

Related London South Bank Venues (The Queen's Walk - between Westminster Bridge and Golden Jubilee Bridges)