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London Marriott West India Quay Hotel

22 Hertsmere Road, Canary Wharf, London, E14 4ED

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Access Guide

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Location

  • The venue is situated within the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is West Indian Quay.
    • The car park is located off Hertsmere Road.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are heavy.
  • The door opening is 126cm (4ft 2in) wide.
  • Comments View
    • There is an alternative entrance to this venue which is located at the Quayside entrance.
    • The alternative entrance gives level access to reception, the toilets, the restaurant, the bar and the lifts.

Reception

  • The desk/counter is 25m (27yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left hand side of the foyer.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 93cm (3ft 1in).
  • There are steps to access this area / service.
  • There is / are 5 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2-3-4-5-6-7-8-9-10-11-12.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located to the right as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2-3-4-5-6-7-8-9-10-11-12.
  • The lift is 17m (19yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 139cm x 140cm (4ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Room

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the left as you enter.
    • The fitness suite is 18m (19yd 2ft) from the the main entrance.
    • There is not level access to the fitness suite.
    • Fitness Suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are double.
    • The doors are heavy.
    • The opening is 165cm (5ft) wide.
  • Fitness Suite (General) View
    • Staff receive no training in assisting disabled people.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Level Change (Fitness Suite)

  • There are steps to access this area / service.
  • The steps are located in front of the entrance.
  • There is / are 5 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Lift (Fitness Suite)

  • There is a lift for public use.
  • The lift is located to the right as you enter.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is 15m (16yd 15in) from the the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft).
  • The dimensions of the lift are 90cm x 125cm (2ft x 4ft).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Eating and Drinking (Manhattan Grill)

  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are presented in contrasting colours.
  • The type of food served here is breakfast, lunch and a la carte evening meal.

Eating and Drinking (Manhattan Bar)

  • No chairs are permanently fixed.
  • The distance between the floor and the lowest table is 56cm (1ft 10in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are presented in contrasting colours.
  • The type of food served here is light meals.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 20m (22yd) from the accessible entrance.
    • The accessible toilet is located to the right as you enter.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 168cm x 276cm (5ft 6in x 9ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • There are baby changing facilities in the adapted toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.