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Luton Hoo Hotel

The Mansion House, Luton, Bedfordshire, LU1 3TQ

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Access Guide

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Introduction

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Luton.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Luton Airport Parkway.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 7 designated parking bay(s) within the car park.
    • The nearest designated bay is 22m (24yd) from the main entrance.
    • The furthest designated bay is 25m (27yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is a designated drop off point.
    • The drop off point is located at the front of the lower ground entrance.
    • There is not a dropped kerb from the drop off point.
  • Comments View
    • There is additional parking available to the rear of the Flower Garden Accommodation.
    • There is access from the parking to the lower ground entrance via easy and moderate slopes.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 185cm (6ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 160cm (5ft 3in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of and immediately beyond the entrance.
  • The ramp or slope is steep.
  • The ramp or slope is portable.
  • Please contact the venue in advance.
  • The width of the ramp or slope is 80cm (2ft 7in).
  • There are steps to access this area / service.
  • The steps are located in front of and immediately beyond the entrance.
  • There is / are 6 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are medium.

Outside Access (Lower Ground Floor Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 116cm (3ft 10in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 160cm (5ft 3in) wide.

Level Change (Lower Ground Floor Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Parkland Entrance)

  • This information is for the entrance located in front of the Parkland Accommodation building.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 94cm (3ft 1in) wide.

Level Change (Parkland Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Flower Garden Entrance)

  • This information is for the entrance located at the front of the Flower Garden building.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 92cm (3ft 0in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 86cm (2ft 10in) wide.

Level Change (Flower Garden Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Reception (Guest Relations)

  • The desk/counter is 30m (32yd 2ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting level is medium.

Lift (The Mansion )

  • There is a lift for public use.
  • The lift is located on the lower ground floor corridor.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2.
  • The lift is 16m (17yd) from lower ground floor entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 106cm x 140cm (3ft 6in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is an identical lift within the Flower Garden building.

Lift (Parkland)

  • There is a lift for public use.
  • The lift is located ahead as you enter the Parkland entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 4m (13ft 1in) from Parkland entrance.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 106cm x 140cm (3ft 6in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Room

  • General Information View
    • The Tourist Board rating is 5*.
    • There are 228 rooms in total.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 10 room(s) which has / have accessible ensuite facilities.
    • There is / are 3 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 16m (17yd) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • Some accessible rooms are located in a separate building from the main hotel.
    • There is level access leading to the accessible room in a separate building.
  • Accessible Room View
    • The room number or room name viewed was Room 32.
    • The width of the door is 90cm (2ft 11in).
    • The height of the bed is 60cm (1ft 12in).
    • The measurement between the bed base and floor is 10cm (0ft 4in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 88cm (2ft 11in) (2ft 11in).
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a (no lock).
    • The dimensions of the accessible ensuite are 196cm x 370cm (6ft 5in x 12ft 2in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm (5ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available.
    • As you face the toilet, the wall mounted grab rails are on the right.
    • The toilet seat is 50cm (1ft 8in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The height of the sink is 67cm (2ft 2in).
    • The tap type is lever.
    • There is not a mixer tap for the sink.
    • There is a functional emergency alarm in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 54cm (1ft 9in).
    • The tap type is lever.
    • There is not a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is lever.
    • There are handrails available.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is lever.
    • The shower seat is flip down.
    • The flip down or fixed seat height is 46cm (1ft 6in).
    • There are handrails available.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is good.
    • The colour contrast between the external ensuite door and wall is good.
    • Lighting levels are medium.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is good.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is good.
    • The colour contrast between the grab rails and wall is good.
    • Lighting levels are medium.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarms, vibrating pillows and Teletext/subtitles/Ceefax.
    • Flashing fire alarms are in rooms.
    • Vibrating fire alarms are In rooms.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 1.
    • The number of accessible rooms with wheel in showers is 10.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.

Restaurant Bar Internal

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 20m (22yd) from the lift.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • Menus are hand held only.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is varied.

Accessible Toilet

  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • Floor manoeuvring space is clear in the accessible toilet.
    • The dimensions of the accessible toilet are 133cm x 270cm (4ft 4in x 8ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • There is a similar adapted toilet on the lower ground floor.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.