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MacDonald Burlington Hotel

Burlington Arcade, 126 New Street, Birmingham, B2 4JQ

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Access Guide

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Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Birmingham New Street.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located in Burlington Arcade.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 160cm (5ft 3in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the walkway leading to the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Outside Access (Stephenson Street Entrance)

  • This information is for the entrance located in Stephenson Street.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 210cm (6ft 11in).

Level Change (Stephenson Street Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located immediately beyond the entrance, in the arcade.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up to reception level.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.

Lift (Stephenson Street Entrance)

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are -1-0-1.
  • The lift is approximately 15m (16yd 1ft) from the Stephenson Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 105cm x 210cm (3ft 5in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • This lift gives access to reception and the conference facilities from the Stephenson Street entrance.

Outside Access (Restaurant Entrance)

  • This information is for the entrance located in Burlington Arcade.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 130cm (4ft 3in).
  • Comments View
    • This entrance can be used to give access to the restaurant for non-residents.
    • They can also access the restaurant via the hotel if requiring lift access.

Level Change (Restaurant Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Reception

  • The desk/counter is 9m (9yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the lobby, bar and restaurant.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There is a raised seating area in the lobby which is accessed via 3 medium, clearly marked steps.
    • The steps do not have handrails as shown in photograph four.

Other Floors (Main)

  • Steps View
    • The floors which are accessible by stairs are 0-1-2-3-4-5.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • There are handrails on both side between the ground and first floors.

Lift (Main)

  • There is a lift for public use.
  • The lift is located off the reception area.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2-3-4-5.
  • The lift is approximately 16m (17yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Other Floors (Conference Facilities)

  • Steps View
    • The floors which are accessible by stairs are 0-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Other Floors (Meeting Rooms and Cloakroom)

  • Steps View
    • The floors which are accessible by stairs are L1-1-U1.
    • There are 12 steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are a cloakroom and a female standard toilet.
  • Comments View
    • The meeting rooms on the upper level of the conference area on level 1 can be accessed via lift upon request.

Restaurant Bar Internal (Scottish Steak Club)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 25m (27yd 1ft) from the lift.
  • The distance between the floor and the lowest table is 67cm (2ft 2in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is British cuisine.
  • Opening Times View
    • Monday 06:00 - 10:00.
    • Monday 18:00 - 22:00.
    • Tuesday 06:00 - 10:00.
    • Tuesday 18:00 - 22:00.
    • Wednesday 06:00 - 10:00.
    • Wednesday 18:00 - 22:00.
    • Thursday 06:00 - 10:00.
    • Thursday 18:00 - 22:00.
    • Friday 06:00 - 10:00.
    • Friday 18:00 - 22:00.
    • Saturday 06:00 - 11:00.
    • Saturday 18:00 - 20:00.
    • Sunday 06:00 - 11:00.
    • Sunday 18:00 - 20:00.

Restaurant Bar Internal (Berlioz Bar)

  • The following information is for the bar.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 16m (17yd 1ft) from the lift.
  • The distance between the floor and the lowest table is 46cm (1ft 6in).
  • The distance between the floor and the highest table is 46cm (1ft 6in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is bar meals.
  • Opening Times View
    • Monday 11:00 - 02:00.
    • Tuesday 11:00 - 02:00.
    • Wednesday 11:00 - 02:00.
    • Thursday 11:00 - 02:00.
    • Friday 11:00 - 02:00.
    • Saturday 11:00 - 02:00.
    • Sunday 11:00 - 02:00.

Room

  • General Information View
    • The Tourist Board rating is 4.
    • There are 114 rooms in total.
    • There are 30 standard ground floor rooms.
    • There are 83 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
    • There is / are 1 adjoining room(s) available for carers.
  • Location and Access View
    • No accessible rooms are located in a separate building from the main hotel.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) Teletext/subtitles/Ceefax.
    • The hotel does not provide any other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 1.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are available.
  • Comments View
    • The accessible room was occupied at the time of the survey.

Accessible Toilet (Conference Rooms)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile signage on or near the toilet door.
    • This accessible toilet is approximately 14m (15yd 11in) from the lift.
    • This accessible toilet is located on level 1, left as you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 145cm x 185cm (4ft 9in x 6ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 140cm (4ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are poor.

Accessible Toilet (Meeting Rooms)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
    • This accessible toilet is located on the upper (meeting room) level of the conference area.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.