You are on Summary. Skip to the next section.

Summary

• The most accessible entrance has step-free level access.
• This entrance is main entrance on the main road.
• There is step-free access once inside with lift access to other floors.
• There is a member of staff available for help and assistance.
• The following are also available: seating and a clearly signed hearing assistance system.
• At the time of our visit the hearing assistance system was working.
• Toilet and changing facilities available include: step free standard toilets, a toilet with some adaptations for disabled people and an accessible toilet solely for the use of disabled people.
• There are 3 toilets with adaptations for disabled people.
• The toilets with adaptations for disabled people can be found next to the Sports and Culture exhibition, along the fame corridor, and in the Star Wars exhibition.
• There is a separate exit.
• The exit has step-free level access and a standard lift.

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Getting Help and Assistance

• To view additional information regarding the accessibility please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact please email [email protected].
• There is not a designated place of safety which can be used by people who may feel scared or at risk.
• For health and safety reasons Madame Tussauds are only able to admit one wheelchair/mobility scooter per hour, please visit the Madame Tussauds to book a time slot.
• A carer is entitled to a free ticket.

You are on Public Transport. Skip to the next section.

Public Transport

• The nearest train station is Euston and Paddington.
• The nearest underground/overground station is Baker Street.
• The nearest underground stations with step free access are Paddington, Bond Street, and Kings Cross St Pancras.

You are on Entrance (Ticket Office). Skip to the next section.

Entrance (Ticket Office)

• The entrance surveyed is located at the front of the building.
• There is ramped/sloped or stepped access at this entrance.
• The ramp has a width between 75cm and 150cm and a steep gradient .
• The ramp has a handrail on the left going up.
• There are 3 steps.
• The steps are clearly marked with handrails on both sides.
• There are double manual doors which are permanently held open.
• The width of the opening is 200cm.
• The steps at the entrance, can be bypassed by entering via the main entrance and using the steep slope.

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Visitor Centre

• The majority of aisle widths are 150cm+.
• All flooring is smooth and even.
• There is step-free level access to the counter.
• The height of the counter is 109cm.
• There is not a low level section at the recommended height for seated users (between 76cm - 86cm).
• Services/facilities available include: self service checkouts.
• There is background noise here.
• Staff can provide assistance with the self service machines.

You are on Standard Toilet (Ticket Office). Skip to the next section.

Standard Toilet (Ticket Office)

• The male and female standard toilets were surveyed.
• The wash basin tap type is sensor.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• The entrance surveyed is located at the front of the building.
• There is step-free level access at this entrance.
• There are double manual doors which are permanently held open.
• The width of the opening is 150cm.

You are on Lift (Staff Operated - Access to All Areas). Skip to the next section.

Lift (Staff Operated - Access to All Areas)

• A member of staff needs to be notified for use of the lift.
• The floors which are accessible by this lift are all floors.
• The lift door opening width is 80cm.
• The dimensions of the lift are 110cm x 170cm.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• This lift is used to access all of the exhibition area, if you need to use this lift please speak to a member of staff.

You are on Stairs (Entrance to Main Lift Lobby). Skip to the next section.

Stairs (Entrance to Main Lift Lobby)

• The floors which are accessible by stairs are Entrance to the Main Lift Lobby.
• There are 15+ steps between floors.
• The steps are not clearly marked with handrails on both sides.
• This is a spiral staircase and will be narrower in some areas.

You are on Lift (Lift Lobby to Awards). Skip to the next section.

Lift (Lift Lobby to Awards)

• The floors which are accessible by this lift are the lobby area and the awards area.
• Externally the lift has: a door with a good colour contrast to the surroundings, buttons with a fair colour contrast to the surroundings and controls at a recommended height (between 90 - 110cm).
• The lift door opening width is 120cm.
• The dimensions of the lift are 170cm x 160cm.
• Internally the lift has: controls at a recommended height (between 90 - 120cm), tactile markings, buttons with a poor colour contrast to the surroundings, a visual floor indicator and an audible announcer.

You are on Stairs (Lift Lobby to Awards). Skip to the next section.

Stairs (Lift Lobby to Awards)

• The floors which are accessible by stairs are Lift Lobby to Awards.
• There are 15+ steps between floors.
• The steps are clearly marked with handrails on both sides.

You are on Attraction / Exhibit (Awards, Alien Escape, and Films). Skip to the next section.

Attraction / Exhibit (Awards, Alien Escape, and Films)

• There is step-free access to and throughout this area, via ramp/slope.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: strobe or flashing lights, flash photography, sudden loud noises and lighting effects.
• There are armchairs and bench seats in this area.
• Some of the seating is fixed.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• Lighting levels are low in some areas.
• There is very slight slope leading down to the awards area. There is a slight slope leading to the awards photograph opportunity. From the Awards area the route moves onto the Alien Escape exhibition. There is a slight slope to access the Alien Escape exhibition. The lighting levels are very low in the Alien Escape exhibition. If a guest doesn't wish to go through the Alien Escape exhibition, there is a slight slope which can be used to bypass it and give direct access to the film exhibition. There is a wax hands counter located in the film area, the height of the counter is 95cm. In all areas the walkways can get very congested. To get to the next area, go back to the accessible lift to go to the Sports/Culture, Royal Family, and Impossible Festival Exhibition.

You are on Standard Toilet (Awards). Skip to the next section.

Standard Toilet (Awards)

• The door is manual, opens inwards and has a good colour contrast with the surrounding walls.
• The male and female standard toilets were surveyed.
• The wash basin tap type is sensor.

You are on Stairs (Films to Sports and Culture, Royal Family, and Impossible Festival). Skip to the next section.

Stairs (Films to Sports and Culture, Royal Family, and Impossible Festival)

• The floors which are accessible by stairs are Films to Sports and Culture.
• There are 15+ steps between floors.
• The steps are clearly marked with handrails on both sides.
• The steps can be overcome by using the accessible lift.

You are on Attraction / Exhibit (Sports and Culture, Royal Family, and Impossible Festival). Skip to the next section.

Attraction / Exhibit (Sports and Culture, Royal Family, and Impossible Festival)

• There is step-free level access to and throughout this area.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: flash photography.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• The stepped access down from Films gives access to the Sports and Culture area. The accessible lift gives access to the Royal Family area. There is a ramp or stepped access to some of the Sports and Culture area. There is step free access throughout the rest of the areas. There are interactive exhibits. There is a slight slope to access the photo opportunities in the Impossible Festival. The walkways can be congested. There is stepped access leading down from the Impossible Festival to the Chambers of Horrors area and Spirit of London. Both areas can be accessed by the accessible lift.

You are on Accessible Toilet (Sports and Culture - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Sports and Culture - Right Hand Transfer)

• This accessible toilet is located next to the Sports and Culture area.
• There is step-free level access into the accessible toilet.
• There is pictorial and written text signage on or near the door.
• The door is manual, opens outwards and has a poor colour contrast.
• The width of the accessible toilet door opening is 79cm.
• The door has a locking handle.
• The dimensions of the cubicle are 155cm x 190cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the seat.
• The lateral transfer space is 88cm from the side of the toilet pan to the wall.
• There is a spatula flush on the transfer side.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: hand dryer.
• The height of the toilet seat above floor level is 47cm.
• The height of the toilet roll holder is 125cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 69cm.
• The height of the soap dispenser is 110cm.
• The height of the hand dryer is 88cm.
• There is pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is not a shelf.
• The cubicle also has: a waste bin with lid, a nappy/incontinence items bin and a sanitary bin.
• The cubicle does not have a mirror.
• The height of the coat hook is 125cm from the floor.
• The following have a good colour contrast with their surroundings: the floor.
• The following have a less clear colour contrast with their surroundings: the internal door, all grab rails and the toilet seat.

You are on Standard Toilet (Sports and Culture). Skip to the next section.

Standard Toilet (Sports and Culture)

• The door is manual, opens inwards and has a poor colour contrast with the surrounding walls.
• The male and female standard toilets were surveyed.
• The wash basin tap type is twist/turn.
• There is a baby change facility which is not at a recommended height (between 70cm - 75cm).
• The female toilets have step free access and the male toilets have stepped access.

You are on Steps (Sports and Culture - Male Standard Toilets). Skip to the next section.

Steps (Sports and Culture - Male Standard Toilets)

• There are 10 or more steps.
• The steps are clearly marked with handrails on both sides.

You are on Steps (Impossible Festival to Chambers of Horrors). Skip to the next section.

Steps (Impossible Festival to Chambers of Horrors)

• There are 10 or more steps.
• The steps are clearly marked with handrails on both sides.

You are on Attraction / Exhibit (Chamber of Horrors). Skip to the next section.

Attraction / Exhibit (Chamber of Horrors)

• There is step-free access to and throughout this area, via ramp/slope.
• The majority of walkways are not 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: smoke, fog, or misting effects, flash photography and sudden loud noises.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, this is due to uneven paving/tiles.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Lighting levels are low here.
• There is step free access throughout the Chamber of Horrors. Guests not wishing to go through the Chambers of Horrors can bypass it and go directly to the Spirt of London Ride or Marvel area. There is slope leading up to the entrance to the Blind Beggar. There is a slope leading to the Jail area. The lighting levels can be very low in some parts of the Chamber of Horrors. The flooring is uneven in places and there are potential trip hazards. There are jump scares in places. At the rear of the Chamber of Horrors there is stepped access to the corridor leading to the Spirit of London ride. The steps can be overcome by using the accessible lift.

You are on Steps (Chambers of Horrors to Fame and Spirit of London Ride Corridor). Skip to the next section.

Steps (Chambers of Horrors to Fame and Spirit of London Ride Corridor)

• There are 10 or more steps.
• The steps are clearly marked with handrails on both sides.

You are on Spirit of London Ride. Skip to the next section.

Spirit of London Ride

• There is step only access onto the Spirit of London Ride and guests must be able to transfer from their wheelchair into the carriage.
• The carriages are moving at the transfer point but staff can stop them.
• There are VR headsets available for guests who can't access the ride to experience it, please speak to a member of staff for more information.

You are on Accessible Toilet (Fame and Spirit Of London - Left Hand transfer). Skip to the next section.

Accessible Toilet (Fame and Spirit Of London - Left Hand transfer)

• This accessible toilet is located along the corridor to Fame and Spirit of London.
• There is step-free level access into the accessible toilet.
• There is pictorial signage on or near the door.
• The door is manual, opens outwards and has a poor colour contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a locking handle.
• The dimensions of the cubicle are 155cm x 215cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 85cm from the side of the toilet pan to the wall.
• There is a push button flush on the wall above the cistern.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: hand dryer.
• The height of the toilet seat above floor level is 46cm.
• The height of the toilet roll holder is 120cm.
• The wash basin tap type is sensor.
• The height of the wash basin is 73cm.
• The height of the soap dispenser is 85cm.
• The height of the hand dryer is 110cm.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• There is not a shelf.
• The cubicle also has: a full length mirror, a nappy/incontinence items bin, a sanitary bin and a padded back rest for seat.
• The cubicle does not have coat hooks.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail and the floor.
• The following have a less clear colour contrast with their surroundings: the toilet seat.

You are on Attraction / Exhibit (Marvel). Skip to the next section.

Attraction / Exhibit (Marvel)

• There is step-free level access to and throughout this area.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: flash photography.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• Next to the Spirit of London Ride there are doors which provide direct access to the Marvel Exhibition area. There is a chocolate fondue counter, the height of the counter is 100cm and there is a portable loop. The exhibition area is split over 2 floors, the steps can be overcome by the accessible lift.

You are on Standard Toilet (Marvel). Skip to the next section.

Standard Toilet (Marvel)

• The door is manual, opens inwards and has a good colour contrast with the surrounding walls.
• The male and female standard toilets were surveyed.
• The wash basin tap type is sensor.

You are on Steps (Marvel Exhibit to Marvel 4D experience). Skip to the next section.

Steps (Marvel Exhibit to Marvel 4D experience)

• There are 10 or more steps.
• The steps are clearly marked with handrails on both sides.

You are on Lift (Marvel Exhibit to Marvel 4D Screen). Skip to the next section.

Lift (Marvel Exhibit to Marvel 4D Screen)

• This lift is a chair stair lift (staff assistance required).
• A member of staff needs to be notified for use of the lift.
• The lift overcomes a small level change.
• The lift door opening width is 81cm.
• The dimensions of the lift are 81cm x 125cm.

You are on Screen(s) (Marvel 4D). Skip to the next section.

Screen(s) (Marvel 4D)

• This information is for the entrance located next to the food and drink counter.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The width of the door opening is 140cm.
• The entrance door(s) is/are permanently held open before and after screenings.
• There is a member of staff available for assistance at this entrance before and after screenings.
• The gradient of the ramp/slope is steep.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The ramp/slope is clearly illuminated before and after screenings.

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• Screen Information View
  • The type of flooring is vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are flip-down seats with armrests on both sides.
  • The width of the rows of seating is 65cm.
  • The lighting levels before and after screenings are low to moderate.
  • The nearest accessible toilet is located in the Stars Exhibit.
  • The showing has special effects including water spray and movements of the chair, including pokes and prods. There are 6 seats available that do not move.
  • There is step-free access to the majority of seating.
• Designated Seating Area(s) View
  • The designated seating area(s) is/are located at the rear of the screen.
  • The designated seating area(s) is/are not clearly marked/signed.
  • There is step-free access to the designated seating area(s).
  • There is/are 3 designated space(s) for wheelchair users in this screen.
  • Wheelchairs may be left with you.
  • The view from this seating area is good.
  • Companions sit next to you.
  • There is sufficient space for an assistance dog to rest next to you.
  • After the showing the main route out of the cinema is stepped access to the Star Wars area, but the accessible route is back to the cinema foyer area and then to the Star Wars exhibit. There is some patterned and shiny flooring in the foyer area.

You are on Attraction / Exhibit (Star Wars). Skip to the next section.

Attraction / Exhibit (Star Wars)

• There is step-free level access to and throughout this area.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• The following may be experienced on the tour: flash photography.
• There are bench seats in this area.
• All of the seating is fixed.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• The majority of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• Lighting levels are low in some areas.
• The main route to the exhibit from the Marvel 4D Cinema is stepped access and gives access to the Prequel Trilogy exhibits. The accessible route to the exhibit gives access to the rear of the area, in the Original Trilogy area next to the Empire Strikes Back and Return of the Jedi exhibits. There is a ramp leading down from the Yoda on Dagoba area down to the New Hope exhibits and Prequel Trilogy. The walkways can get very busy with other guests, it may be best to wait for them to pass before going to the start of the exhibit. There is a step up to the Mustafar photograph opportunity and the seats are fixed at the Millennium Falcon. The lift to exit the area and Madame Tussauds is located next to the Return of the Jedi exhibits.

You are on Accessible Toilet (Star Wars - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Star Wars - Right Hand Transfer)

• This accessible toilet is located next to the New Hope Exhibits.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the door.
• There is a manual door which opens outwards and has a fair colour contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a locking handle.
• The dimensions of the cubicle are 150cm x 210cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 85cm from the side of the toilet pan to the wall.
• There is a lever flush on the transfer side.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: hand dryer.
• The height of the toilet seat above floor level is 46cm.
• The height of the toilet roll holder is 90cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 72cm.
• The height of the soap dispenser is 90cm.
• The height of the hand dryer is 92cm.
• The height of the baby change is 115cm.
• There a pull cord emergency alarm but it is not at a recommended height for seated users.
• There is not a shelf.
• The cubicle also has: a nappy/incontinence items bin and a sanitary bin.
• The cubicle does not have a mirror.
• The height of the coat hook is 175cm from the floor.
• The following have a good colour contrast with their surroundings: all grab rails, the dropdown rail, the floor and the toilet seat.
• The following have a less clear colour contrast with their surroundings: the internal door.

You are on Standard Toilet (Star Wars). Skip to the next section.

Standard Toilet (Star Wars)

• The door is manual, opens inwards and has a poor colour contrast with the surrounding walls.
• The male and female standard toilets were surveyed.
• The wash basin tap type is sensor.
• As you enter the toilets, there is an audio message from Darth Vader.

You are on Steps (Star Wars to Shop). Skip to the next section.

Steps (Star Wars to Shop)

• There are 10 or more steps.
• The steps are clearly marked with handrails on both sides.

You are on Lift (Star Wars to the Shop). Skip to the next section.

Lift (Star Wars to the Shop)

• A member of staff needs to be notified for use of the lift.
• The floors which are accessible by this lift are Star Wars to Shop.
• Externally the lift has: a door with a poor colour contrast to the surroundings.
• The lift door opening width is 80cm.
• The dimensions of the lift are 110cm x 140cm.
• Internally the lift has: a separate door to exit.

You are on Accessible Route to the Shop. Skip to the next section.

Accessible Route to the Shop

• After exiting the lift, the access to the shop is located along Allsop Place.
• There is a member of staff located at the entrance to the shop, who is able to put in place the portable ramp and operated the stair platform lift to overcome the steps.

You are on Shop (Gift). Skip to the next section.

Shop (Gift)

• The majority of aisle widths are 150cm+.
• All flooring in the shop is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
• There is step-free level access to the till area.
• The height of the counter is 107cm.
• There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
• The checkout area is placed in front of a patterned background.
• The till has a clearly signed hearing assistance system.
• Services/facilities available in the shop include: a portable card machine for payment.
• There is background noise here which varies, depending on the time of day.
• There are 5 steps to access a raised shopping area, there is a platform lift to overcome the steps.

You are on Lift (Raised Shopping Area). Skip to the next section.

Lift (Raised Shopping Area)

• This lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• The lift overcomes a small level change.
• Externally the lift has: a door with a poor colour contrast to the surroundings, buttons with a good colour contrast to the surroundings and controls at a recommended height (between 90 - 110cm).
• The lift door opening width is 80cm.
• The dimensions of the lift are 99cm x 140cm.
• Internally the lift has: a separate door to exit, controls at a recommended height (between 90 - 120cm), Braille markings, tactile markings, buttons with a good colour contrast to the surroundings and a visual floor indicator.

You are on Steps (Shops - Standard Toilets). Skip to the next section.

Steps (Shops - Standard Toilets)

• There are 10 or more steps.
• The steps are clearly marked with handrails on both sides.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• The door is manual, opens inwards and has a poor colour contrast with the surrounding walls.
• The male standard toilet was surveyed.
• The wash basin tap type is push.

You are on Exit. Skip to the next section.

Exit

• The ramp overcomes the step.
• There are double manual doors which are permanently held open.
• The width of the opening is 185cm.
• There is a lift which bypasses the steps.

You are on Lift (Shop - Exit). Skip to the next section.

Lift (Shop - Exit)

• This lift is a stair lift (staff assistance required).
• A member of staff needs to be notified for use of the lift.
• The lift overcomes a small level change.
• The lift door opening width is 80cm.
• The dimensions of the lift are 80cm x 120cm.