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Main Reception and Hospitality

Crystal Palace Football Club - Selhurst Park, Selhurst Park, London, SE25 6PU

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Contact Details

Getting Help and Assistance

  • To view the Crystal Palace FC webpage for Disabled Supporters please click here (new tab).
  • There is a/are steward(s) available for help and assistance on match days.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • There is not a/are not steward(s) trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located to the rear of Block A (Holmesdale Road Stand).
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • The documents available in Braille and large print on request are fixture lists.

Getting Here

  • By Road View
    • Leave the M25 at Junction 7 and follow the signs for the A23 to Croydon. At Purley bear left onto the A23 at its junction with the A235 (to Croydon). You will pass roundabouts and junctions with the A232 and A236 as you pass Croydon, after which the A23 bears left at Thornton Heath (at the Horseshoe pub roundabout). Here you must go straight over, into Brigstock Road (B266), passing Thornton Heath Station on your left and bearing right on to the High Street. At the next mini roundabout (Whitehorse Road/Grange Road) go left into Whitehorse Lane and Selhurst Park is on your right. The postcode for satnav is SE25 6PU.
    • There is no onsite matchday parking at Selhurst Park. There is also a traffic exclusion zone in some of the surrounding residential streets from up to 2 hours prior to kick-off and half an hour after the final whistle. For disabled supporters, there are a small number of bays available in Sainsbury’s car park which is located next to the stadium. These bays are not monitored by Crystal Palace FC and are available on a first come first served basis.
  • By Bus View
  • By Train View

Car Parking and Drop Off

Outer Concourse and Walkways

Outside Access (Main Reception Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Main Stand, opposite the Fanzone.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The height of the intercom is 130cm (4ft 3in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 190cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 130cm (4ft 3in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Reception (Main)

  • Reception View
    • The reception point is located to the left as you enter.
    • The reception point is approximately 8m (8yd 2ft) from the main reception entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is vinyl.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • There are 80cm wide security gates located either side of the reception desk.

Getting Around

  • Access View
    • There is not step-free access throughout the majority of the building.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl and laminate.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.

Hospitality (2010 Club)

  • The lounge is located to the rear of the main reception.
  • There is stepped access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 37cm and 96cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are standard toilets available within the room/suite.
  • There are not ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the room/suite.
  • The height of the baby changing table is 80cm.

Step(s) (2010 Club)

  • There is a/are step(s) located in front of and beyond the 2010 Club entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

Eating and Drinking (Speroni's Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located to the right as you pass the main reception.
  • There is ramped/sloped access to the restaurant.
  • There is a/are double, heavy manual door(s) to access this area.
  • Full table service is available.
  • Food and/or drinks can be ordered from the service counter.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is ramped/sloped access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl and tiles.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 5m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The standard height for tables is 74cm.
  • Plastic/takeaway cups are not available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are hand held menus and menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Fine Dining.
  • The lighting levels are good.

Ramp(s) or Slope(s) (Speroni's Restaurant)

  • There is a ramp/slope located in front of the Speroni's Restaurant entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the rear of the reception area.
    • The stairs are approximately 15m from the main reception entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15 steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Hospitality (Coppell 2010)

  • The lounge is located on the first floor, to the left as you exit the stairs.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 42cm and 96cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is a single, heavy, manual door with an opening width of 75cm+ for access to the pitch viewing area.
  • There is stepped access to the pitch viewing area from the room.
  • There is not designated seating for wheelchair users in the pitch viewing area.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are standard toilets available within the room/suite.
  • There are not ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the room/suite.
  • There is 1 medium height step leading to the additional seating area. There are also shared standard toilets available within this lounge. These toilets have 2 medium height steps leading up to them.

Hospitality (Boardroom)

  • The room is located on the first floor, to the right as you exit the stairs.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl/laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) is 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Hospitality (Vice Presidents Lounge)

  • The lounge is located on the first floor, to the right as you exit the stairs.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl/laminate.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 69cm and 74cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Ramp(s) or Slope(s) (Boardroom and Vice Presidents Lounge)

  • There is a ramp/slope located leading up to the Boardroom and Vice Presidents Lounge.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 120cm (3ft 11in).
  • The lighting levels at the ramp/slope are good.

Step(s) (Boardroom and Vice Presidents Lounge)

  • There is a/are step(s) located leading up to the Boardroom and Vice Presidents Lounge.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

Access to Seating (Boardroom and Vice Presidents Lounge) - Directors Box

  • The Boardroom and Vice Presidents Lounge access the seating via this access point.
  • There is a double, heavy door that opens towards you leading to the pitch viewing area. The door opening width is 120cm.
  • There are then 7 clearly marked steps with handrails on both sides leading up to the pitch viewing area. The height of the steps are 18cm.
  • Following these steps there are 1-15+ clearly marked steps leading up/down to the seating.

Hospitality (Malcolm Allison Lounge)

  • The lounge is located on the first floor, ahead as you exit the stairs.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl/laminate and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 67cm and 73cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is a single, heavy, manual door with an opening width of 75cm+ for access to the pitch viewing area.
  • There is stepped access to the pitch viewing area from the room.
  • There is not designated seating for wheelchair users in the pitch viewing area.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are standard toilets available within the room/suite.
  • There are not ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the room/suite.
  • There are 2 medium height steps with no handrails leading down to the bar area.
  • Comments View
    • There is level access to the sinks within the male standard toilets, however there are 2 clearly marked steps with no handrails leading up to the toilet cubicles (both male and female). The height of the steps are 21cm.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located in the Main Stand - Glaziers Bar.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the first floor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.