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Malls Shopping Centre

Castle Square, Basingstoke, Hampshire, RG21 7QU

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Access Guide

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Introduction

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 18:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 10:00 - 17:00.
  • Comments
    • Primark is open to 8pm on Thursday, Friday and Saturday.
    • Sainsbury's is open to 8pm Monday to Saturday.
    • Argos is open to 7pm Friday.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Basingstoke.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Basingstoke.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park type is multi storey.
    • There is/are 10 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
    • The nearest designated bay is 8m (8yd 2ft) from the the lift.
    • The furthest designated bay is 30m (32yd 2ft) from the the lift.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • There are 4 designated blue badge parking bays on the lower level and 6 on the upper level.

Outside Access (Malls Shopping Centre)

  • This information is for the entrance located opposite Basingstoke Station.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments
    • There are two similar entrances leading into the Malls from the Anvil and Castle Square.

Level Change (Malls Shopping Centre)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 195cm (5ft 3in x 6ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments
    • There are 2 other similar lifts.

Outside Access (Toilet Block Entrance)

  • This information is for the entrance located leading to the toilets and changing places.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are single width.
  • The door opening is 80cm (2ft 7in) wide.
  • Comments
    • Access to the toilets is free with a radar key or a 20p charge without.

Level Change (Toilet Block Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Changing Places

  • Location and access
    • The facility is located in the toilet block area.
    • The facility is 4m (4yd 1ft) from the toilet block entrance.
    • There is level access to the facility.
  • Dimensions and features
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens inwards.
    • The width of the door is 86cm (2ft 10in).
    • The dimensions of the facility are 260cm x 370cm (8ft 6in x 12ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 250cm (8ft 2in).
    • The transfer space on the right as you face the toilet is 90cm (2ft 11in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • The type of sink is adjustable.
    • Wall mounted hand rails are not available at the sink.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilets are located along the corridor.
    • The female and male toilets are 5m (5yd 1ft) from the toilet block entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the toilet block area.
    • The height of the baby change table once extended is 92cm (3ft).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.