You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

Collapse all Expand all

• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Altrincham.
  • The nearest tram station is Altrincham.
• Parking View
  • The store does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on Market Street.
  • There is a public car park within approximately 200m of the store.
  • The public parking facilities are located on the High Street.
  • Standard on street parking is available (within approximately 50m of the store).

You are on Approach (George Street). Skip to the next section.

Approach (George Street)

• There is step free access on the approach to the store.
• The surface of the approach is block paving.

You are on Outside Access (George Street). Skip to the next section.

Outside Access (George Street)

• This information is for the entrance located on George Street.
• There is step free access at this entrance.

Collapse all Expand all

• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 170cm (5ft 7in).

You are on Approach (Shaw's Road). Skip to the next section.

Approach (Shaw's Road)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is concrete tiles, which is uneven in places.
• The approach is uneven due to uneven paving tiles.

You are on Outside Access (Shaw's Road). Skip to the next section.

Outside Access (Shaw's Road)

• This information is for the entrance located on Shaw's Road.

Collapse all Expand all

• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope does not overcome the step(s).
• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 11 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double.
  • The width of the door opening is 150cm (4ft 11in).

You are on Approach (High Street). Skip to the next section.

Approach (High Street)

• There is a slight slope on the approach to the store.
• The surface of the approach is tarmac.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (High Street). Skip to the next section.

Outside Access (High Street)

• This information is for the entrance located on High Street.

Collapse all Expand all

• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located in front of and immediately beyond the entrance.
  • There is/are 9 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 170cm (5ft 7in).
• Comments View
  • This entrance gives access to the first floor of the store.
  • There are also 15+ steps to the right as you enter, leading down to the ground floor (as shown in photograph 4).

You are on Inside Access. Skip to the next section.

Inside Access

Collapse all Expand all

• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter, in the Café and at the Order & Collect counter.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located on the first floor, to the rear of the store as you exit the lift.
  • There is step free access to the Order and Collect counter, via lift.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 45m from the lift.
  • The height of the Click and Collect counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.

You are on Womenswear (Ground Floor). Skip to the next section.

Womenswear (Ground Floor)

Collapse all Expand all

• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the George Street entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 16m from the George Street entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• Accessible Fitting Room(s) View
  • There is/are 5 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 101cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 156cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 94cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 4 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Beauty (Ground Floor). Skip to the next section.

Beauty (Ground Floor)

Collapse all Expand all

• Beauty View
  • The Beauty department is located on the ground floor, in the centre of the store as you enter the George Street entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Food Hall (Ground Floor). Skip to the next section.

Food Hall (Ground Floor)

Collapse all Expand all

• Food Hall View
  • The Food Hall is located on the ground floor, to the rear of the store as you enter the George Street entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).
• Comments View
  • The height of the self-service touchscreens is 155cm - 140cm.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Stairs View
  • There are stairs for public use.
  • The stairs are located to the left of the store as you enter the George Street entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located to the right of the store as you enter the George Street entrance.
  • The escalator(s) in the store only go up.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear of the store as you enter the George Street entrance, in the food hall.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 29m from the George Street entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 111cm.
  • The dimensions of the lift are 158cm x 137cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 98cm and 120cm.
  • The lift controls do not have tactile markings.
  • The lift controls have Braille markings.

You are on Lingerie (First Floor). Skip to the next section.

Lingerie (First Floor)

Collapse all Expand all

• Lingerie View
  • Lingerie is located on the first floor, ahead as you exit the lift.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 3 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 180cm x 156cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 94cm and 170cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Menswear (First Floor). Skip to the next section.

Menswear (First Floor)

Collapse all Expand all

• Menswear View
  • Menswear is located on the first floor, to the rear of the store as you exit the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s), via lift.
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 15m from the lift.
  • The height of the Menswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• Accessible Fitting Room(s) View
  • There is/are 2 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 156cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 28cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 94cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 1 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear (First Floor). Skip to the next section.

Babywear/Kidswear (First Floor)

Collapse all Expand all

• Babywear/Kidswear View
  • Babywear/Kidswear is located on the first floor, to the rear of the store as you exit the lift.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Café (M&S Café - First Floor). Skip to the next section.

Café (M&S Café - First Floor)

Collapse all Expand all

• Location and Access View
  • The Café is located on the first floor, to the rear left of the store as you exit the lift.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
• Tables and Seating View
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 68cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does play background music.
  • WiFi is available in the Café.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the rear of the store as you exit the lift, to the rear of the M&S Café.
• There is step free access into the parent and baby room, via lift.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 25m from the lift.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 91cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 82cm.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an accessible toilet in the store.

Collapse all Expand all

• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear of the store as you exit the lift, to the rear of the M&S Café.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 23m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 86cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 150cm x 180cm.
  • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There is not a coat hook in the accessible toilet.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 51cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 96cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 68cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 50cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 95cm.
  • There is not a hand dryer.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

Collapse all Expand all

• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the rear of the store as you exit the lift, to the rear of the M&S Café.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.