Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Astle Retail Park.
- The details within this access guide relate to the Marks and Spencer store and not the retail park.
- Astle Retail Park link (new tab) - click here.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Samwell and Dudley.
- The nearest underground tube station/Metro station is Lodge Road - West Bromwich Town Hall.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are not available.
Approach
- There is step free access on the approach to the store.
- The surface of the approach is block paving.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access
- This information is for the entrance located at the front of the building.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 134cm (4ft 5in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the till/counter.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the till/counter.
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Additional Department Products
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- The store sells a limited amount of products relating to the following department(s); Home and Beauty.
Till/Counter
- The till/counter is located to the rear of the store.
- There is step free access to the till/counter.
- There is a clear accessible route to the till/counter.
- The till/counter is approximately 32m from the entrance.
- The height of the till/counter is 95cm.
- There is a hearing assistance system at the till/counter.
Womenswear
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Womenswear
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- Womenswear is located to the left as you enter the store.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
Menswear
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Menswear
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- Menswear is located to the right as you enter the store.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
Lingerie
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Lingerie
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- Lingerie is located to the rear right of the store.
- There is step free access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
Fitting Room(s)
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Accessible Fitting Room(s)
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- The accessible fitting room(s) is/are located to the rear of the store.
- There is/are 8 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 111cm.
- The dimensions of the accessible fitting room(s) are 157cm x 189cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a dropdown rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 21cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 66cm and 160cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- The standard fitting room(s) is/are located to the rear of the store.
- There is/are 7 standard fitting room(s) within the store.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.