Skip to main content

Marks and Spencer Bayswater Simply Food

Whiteleys of Bayswater, Queensway, London, W2 4YT

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Accessibility Guide

Show Easy Read

Introduction

Public Transport and Parking

  • Public Transport
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Paddington.
    • The nearest underground tube station/Metro station is Bayswater.
  • Parking
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are available.

Approach (Whiteleys of Bayswater Car Park)

  • There is step free access on the approach to the store.
  • The surface of the approach is tarmac.

Outside Access (Whiteleys of Bayswater Car Park)

  • This information is for the entrance located on the rooftop car park.
  • There is step free access at this entrance.
  • Ramp/Slope Details
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The width of the ramp is 120cm.
  • Entrance Details
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single.
    • The width of the door opening is 120cm (3ft 11in).

Lift (Whiteleys of Bayswater Car Park Entrance)

  • There is a standard lift to access the store.
  • The lift is located immediately beyond the entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 2m from the Whiteleys of Bayswater Car Park entrance.
  • The clear door width is 140cm.
  • The dimensions of the lift are 175cm x 240cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 110cm and 120cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.
  • There is an/are additional lift(s) in the store which has/have similar details.
  • The additional lift(s) is/are located immediately beyond the entrance.

Approach (Whiteleys Of Bayswater)

  • Access into Whiteleys of Bayswater is via double width automatic doors with step free ramped access.
  • There is step free access on the approach to the store.
  • The surface of the approach is tiled.

Outside Access (Whiteleys Of Bayswater)

  • This information is for the entrance located in Whiteleys Of Bayswater.
  • There is step free access at this entrance.
  • Entrance Details
    • There are no doors at this entrance.
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 240cm.

Inside Access

  • Inside Access
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter, at the Order & Collect counter and at the till/counter.
    • There is a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located to the far side of the store as you enter the Whiteleys of Bayswater entrance.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 35m from the Whiteleys of Bayswater entrance.
    • The height of the Order and Collect counter is 95cm.
    • There is a hearing assistance system at the counter.
  • Additional Department Products
    • The store sells a limited amount of products relating to the following department(s); Beauty.

Food Hall

  • Food Hall
    • The Food Hall is located ahead as you enter the Whiteleys of Bayswater entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s)
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Till/Counter

  • The till/counter is located to the far side of the store as you enter the Whiteleys of Bayswater entrance.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 25m from the Whiteleys of Bayswater entrance.
  • The height of the till/counter is 95cm.
  • There is a hearing assistance system at the till/counter.

Womenswear

  • Womenswear
    • Womenswear is located in the centre of the store as you enter the Whiteleys of Bayswater entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).

Menswear

  • Menswear
    • Menswear is located to the far right of the store as you enter the Whiteleys of Bayswater entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).

Lingerie

  • Lingerie
    • Lingerie is located in the centre of the store as you enter the Whiteleys of Bayswater entrance, to the rear left of the Food hall.
    • There is step free access to Lingerie.
    • There is limited room to manoeuvre within the aisles.
    • There is step free access throughout the Lingerie aisle(s).

Babywear/Kidswear

  • Babywear/Kidswear
    • Babywear/Kidswear is located to the rear left of the store as you enter the Whiteleys of Bayswater entrance.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Fitting Room(s)

  • Accessible Fitting Room(s)
    • The accessible fitting room(s) is/are located to the far side of the store as you enter the Whiteleys of Bayswater entrance.
    • There is/are 4 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 129cm.
    • The dimensions of the accessible fitting room(s) are 120cm x 200cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a dropdown rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 60cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 110cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is an assistance bell, but it was not functional at the time of the survey.
    • The height of the assistance bell from the floor is 90cm.
  • Standard Fitting Room(s)
    • The standard fitting room(s) is/are located to the far side of the store as you enter the Whiteleys of Bayswater entrance.
    • There is/are 3 standard fitting room(s) within the store.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is not a chair/stool/changing bench in the standard fitting room(s).

Home

  • Home
    • The Home department is located to the rear left of the store as you enter the Whiteleys of Bayswater entrance.
    • There is step free access to the Home department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • There is an accessible toilet available within the shopping centre.
  • Standard toilets are available within the shopping centre.
  • Baby changing facilities are available within the shopping centre.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.