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Marks and Spencer Birmingham New Street Rail Simply Food

Unit 9 Birmingham New Street Station, Birmingham, B2 4PX

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are available.
    • There is a designated drop off point.

Approach

  • Access into Birmingham New Street station is step-free via double width automatic doors.
  • There is step free access on the approach to the store.
  • The surface of the approach is tiled.

Outside Access

  • This information is for the entrance located at the front of the store.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double.
    • The width of the door opening is 184cm (6ft).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter and at the till/counter.
    • There is not a cash machine in the store.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Order and Collect items from the food information counter.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 83cm.
    • There is a hearing assistance system at the counter.
    • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the high activity till(s) is/are 83cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • A Changing Places facility is available within the train station.
  • There is an accessible toilet available within the train station.
  • Standard toilets are available within the train station.
  • Baby changing facilities are available within the train station.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.