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Marks and Spencer Camden Town Simply Food

143 Camden High Street, Camden, London, NW1 7JX

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Accessibility Guide

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Introduction

Public Transport and Parking

  • Public Transport
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Camden Road.
    • The nearest underground tube station/Metro station is Camden Town.
  • Parking
    • The store has its own car park.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • The car park is located at the rear of the store, off Underhill Street.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 310cm x 430cm (10ft 2in x 14ft 1in).
    • The nearest designated bay is 15m (16yd 1ft) from the car park entrance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does not have tactile paving.
    • Customers have to cross a road between the car park and the store.
    • The car park does not have a height restriction barrier.

Approach (Camden High Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Camden High Street)

  • This information is for the entrance located on Camden High Street.
  • There is step free access at this entrance.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 114cm (3ft 9in).

Approach (Car Park)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is tarmac, which is uneven in places.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access (Car Park)

  • This information is for the entrance located on Underhill Street.
  • There is step free access at this entrance.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 165cm (5ft 5in).

Inside Access

  • Inside Access
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter and at the till/counter.
    • There is a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the till/counter.
  • Additional Department Products
    • The store sells a limited amount of products relating to the following department(s); Beauty.

Food Hall

  • Food Hall
    • The Food Hall is located on the ground floor, ahead as you enter the Camden High Street entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s)
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 96cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Other Floors

  • Stairs
    • There are stairs for public use.
    • The stairs are located to the rear right of the Food hall as you enter the Camden High Street entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 9 steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 20cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is not a landing.
  • Escalator(s)
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located to the rear right of the Food hall as you enter the Camden High Street entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The foot and head of the escalator(s) are clearly marked.
  • Lift
    • There is a lift, however it is not located on the shop floor/in a public area.

Till/Counter

  • The till/counter is located on the first floor, to the right of the store as you enter the car park entrance.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 4m from the car park entrance.
  • The height of the till/counter is 96cm.
  • There is a hearing assistance system at the till/counter.

Womenswear

  • Womenswear
    • Womenswear is located on the first floor, ahead as you enter the car park entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).

Babywear/Kidswear

  • Babywear/Kidswear
    • Babywear/Kidswear is located on the first floor, to the right of the store as you enter the car park entrance.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Lingerie

  • Lingerie
    • Lingerie is located on the first floor, to the rear of the store as you enter the car park entrance.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).

Menswear

  • Menswear
    • Menswear is located on the first floor, to the rear right of the store as you enter the car park entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).

Fitting Room(s)

  • Standard Fitting Room(s)
    • The standard fitting room(s) is/are located on the first floor, to the right of the store as you enter the car park entrance.
    • There is/are 1 standard fitting room(s) within the store.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.