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Marks and Spencer Chiswick Simply Food

236 High Road, Chiswick, London, W4 1PJ

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Gunnersbury / South Acton.
    • The nearest underground tube station/Metro station is Turnham Green.
  • Parking
    • The store has its own car park.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • The car park is located to the rear of the store.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 240cm x 460cm (7ft 10in x 15ft 1in).
    • The nearest designated bay is 12m (13yd 4in) from the car park entrance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does not have tactile paving.
    • Customers do not have to cross a road between the car park and the store.
    • The car park does not have a height restriction barrier.
    • Standard on street parking is available (within approximately 50m of the store).

Approach (Chiswick High Road)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Chiswick High Road)

  • This information is for the entrance located on Chiswick High Road.
  • There is step free access at this entrance.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 122cm (4ft).

Approach (Car Park)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is concrete.

Outside Access (Car Park)

  • This information is for the entrance located in the car park.
  • There is step free access at this entrance.
  • Ramp/Slope Details
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
  • Entrance Details
    • There are no doors at this entrance.
    • The width of the door opening is 188cm (6ft 2in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically towards you.
    • The second set of doors are double.
    • The width of the door opening is 143cm (4ft 8in).

Inside Access

  • Inside Access
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter.
    • There is a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the food information counter.

Food Hall

  • Food Hall
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s)
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.