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Marks and Spencer Cork

Merchant Quay Development, 6-8 Patrick Street, Cork, Ireland, Eire

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Accessibility Guide

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Introduction

Public Transport and Parking

  • Public Transport
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Cork Kent.
  • Parking
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach (Patrick Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles and block paving.

Outside Access (Patrick Street)

  • This information is for the entrance located on Patrick Street.
  • There is step free access at this entrance.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 180cm (5ft 11in).

Approach (Merchants Quay Shopping Centre)

  • Access into Merchants Quay Shopping Centre is via double width automatic doors with step free access.
  • There is step free access on the approach to the store.
  • The surface of the approach is tiled.

Outside Access (Merchants Quay Shopping Centre - Ground Floor - Food Hall)

  • This information is for the entrance located on the ground floor of Merchants Quay Shopping Centre.
  • There is step free access at this entrance.

Outside Access (Merchants Quay Shopping Centre - Ground Floor - Womenswear)

  • This information is for the entrance located on the ground floor of Merchants Quay Shopping Centre.
  • There is step free access at this entrance.

Outside Access (Merchants Quay Shopping Centre - First Floor - Menswear)

  • This information is for the entrance located on the first floor of Merchants Quay Shopping Centre.
  • There is step free access at this entrance.

Outside Access (Merchants Quay Shopping Centre - First Floor - Menswear/Kidswear)

  • This information is for the entrance located on the first floor of Merchants Quay Shopping Centre.
  • There is step free access at this entrance.

Inside Access

  • Inside Access
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the first floor, to the left of the store as you enter the Merchants Quay Shopping Centre - first floor - Menswear entrance.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 14m from the Merchants Quay Shopping Centre - first floor - Menswear entrance.
    • The height of the Order and Collect counter is 90cm.
    • There is not a hearing assistance system at the counter.

Womenswear

  • Womenswear
    • Womenswear is located on the ground floor, ahead as you enter the Patrick Street - Womenswear entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s)
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 39m from the Patrick Street - Womenswear entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 96cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
  • Accessible Fitting Room(s)
    • There are 17 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 157cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 41cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 98cm.
  • Standard Fitting Room(s)
    • There is/are 16 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Food Hall

  • Food Hall
    • The Food Hall is located on the ground floor, ahead as you enter the Merchants Quay Shopping Centre - ground floor - Food Hall entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s)
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and high activity till(s) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.

Other Floors

  • Stairs
    • There are stairs for public use.
    • The stairs are located to the right of the store as you enter the Patrick Street - Womenswear entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is visible from the stairs.
  • Escalator(s)
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located to the right of the store as you enter the Patrick Street - Womenswear entrance.
    • The escalator(s) in the store only go up.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is visible from the escalator(s).
    • There is an/are additional escalator(s) in the store which has/have similar details.
  • Lift
    • There is a lift for public use.
    • The lift is located to the right of the store as you enter the Patrick Street - Womenswear entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 48m from the Patrick Street - Womenswear entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a standard lift.
    • The clear door width is 110cm.
    • The dimensions of the lift are 176cm x 180cm.
    • There is not a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift does not have an audible announcer.
    • The lift does not have a hearing assistance alarm system.
    • The height of the lift controls are between 100cm and 120cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.

Till/Counter

  • The till/counter is located on the first floor, in the centre of the store as you enter the Merchants Quay Shopping Centre - first floor - Menswear entrance.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 20m from the Merchants Quay Shopping Centre - first floor - Menswear entrance.
  • The height of the till/counter is 95cm.
  • There is not a hearing assistance system at the till/counter.

Menswear

  • Menswear
    • Menswear is located on the first floor, ahead as you enter the Merchants Quay Shopping Centre - first floor - Menswear entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
  • Accessible Fitting Room(s)
    • There is/are 7 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 156cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 130cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 100cm.
  • Standard Fitting Room(s)
    • There is/are 6 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty

  • Beauty
    • The Beauty department is located on the first floor, to the left of the store as you enter the Merchants Quay Shopping Centre - first floor - Menswear entrance.
    • There is step free access to the Beauty department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).

Home

  • Home
    • The Home department is located on the first floor, to the left of the store as you enter the Merchants Quay Shopping Centre - first floor - Menswear entrance.
    • There is step free access to the Home department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).

Lingerie

  • Lingerie
    • Lingerie is located on the first floor, to the left of the store as you enter the Merchants Quay Shopping Centre - first floor - Menswear entrance.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Accessible Fitting Room(s)
    • There are 6 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 158cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 41cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 100cm.
  • Standard Fitting Room(s)
    • There is/are 5 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Babywear/Kidswear

  • Babywear/Kidswear
    • Babywear/Kidswear is located on the first floor, to the rear of the store as you enter the Merchants Quay Shopping Centre - first floor - Menswear entrance.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Café (M&S Café)

  • The Café is located on the first floor, to the rear of the store as you enter the Merchants Quay Shopping Centre - first floor - Menswear entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 80cm.
  • There is a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 68cm.
  • The distance between the floor and the highest dining table is 95cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • There is an accessible toilet available within the shopping centre.
  • Standard toilets are available within the shopping centre.
  • Baby changing facilities are available within the shopping centre.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in Irish Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.