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Marks and Spencer Dorking

21 St Martin's Square, St Martin's Walk, Church Gardens, Dorking, Surrey, RH4 1UY

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Accessibility Guide

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Introduction

Public Transport and Parking

  • Public Transport
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Dorking Deepdene.
  • Parking
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach (St Martin's Walk - Car Park)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is block paving.

Outside Access (St Martin's Walk - Car Park)

  • This information is for the entrance located in St Martin's Walk, at the rear of the building.
  • There is step free access at this entrance.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 205cm (6ft 9in).

Approach (St Martin's Walk - Stepped)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (St Martin's Walk - Stepped - Cards & Wrap)

  • This information is for the entrance located on St Martin's Walk, at the front of the building.
  • Step Details
    • There is stepped access at this entrance.
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 6 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 137cm (4ft 6in).

Approach (St Martin's Walk - Side)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is block paving.

Outside Access (St Martin's Walk - Side - Cards & Wrap)

  • This information is for the entrance located in St Martin's Walk, at the side of the building.
  • There is step free access at this entrance.
  • Entrance Details
    • The main door(s) open(s) both ways (push and pull).
    • The door(s) is/are double.
    • The width of the door opening is 150cm (4ft 11in).

Inside Access

  • Inside Access
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Order & Collect counter and at the till/counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the ground floor, to the left of the store as you enter the St Martin's Walk - car park entrance.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 16m from the St Martin's Walk - car park entrance.
    • The height of the Order and Collect counter is 95cm.
    • There is a hearing assistance system at the counter.

Till/Counter

  • The till/counter is located on the ground floor, to the right of the store as you enter the St Martin's Walk - car park entrance.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 12m from the St Martin's Walk - car park entrance.
  • The height of the till/counter is 95cm.
  • There is a hearing assistance system at the till/counter.

Womenswear

  • Womenswear
    • Womenswear is located on the ground floor, ahead as you enter the St Martin's Walk - car park entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Accessible Fitting Room(s)
    • There are 5 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 150cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 51cm.
    • There is not an assistance bell in the accessible fitting room(s).
  • Standard Fitting Room(s)
    • There is/are 4 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Lingerie

  • Lingerie
    • Lingerie is located on the ground floor, to the left of the store as you enter the St Martin's Walk - car park entrance.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).

Babywear/Kidswear

  • Babywear/Kidswear
    • Babywear/Kidswear is located on the ground floor, to the left of the store as you enter the St Martin's Walk - car park entrance.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Menswear

  • Menswear
    • Menswear is located on the ground floor, to the right of the store as you enter the St Martin's Walk - car park entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
  • Accessible Fitting Room(s)
    • There are 1 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 155cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 170cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 51cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 105cm.

Food Hall

  • Food Hall
    • The Food Hall is located to the rear of the store as you enter the St Martin's Walk - car park entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s)
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is not a hearing assistance system at the counter.
    • There is a/are checkout(s) and high activity till(s) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.

Other Floors

  • Stairs
    • There are stairs for public use.
    • The stairs are located ahead as you enter the St Martin's Walk - car park entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
  • Escalator(s)
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located ahead as you enter the St Martin's Walk - car park entrance.
    • The escalator(s) in the store only go up.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
  • Lift
    • There is a lift, however it is not located on the shop floor/in a public area.

Till/Counter (First Floor - Cards and Wrap)

  • The till/counter is located on the first floor, ahead as you enter the St Martin's Walk - Side - Cards and Wrap entrance.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 4m from the St Martin's Walk - Side - Cards and Wrap entrance.
  • The height of the till/counter is 91cm.
  • There is not a hearing assistance system at the till/counter.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.