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Marks and Spencer Elgin Simply Food

213-225 High Street, Elgin, Moray, IV30 1DJ

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Accessibility Guide

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Introduction

Public Transport and Parking

  • Public Transport
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Elgin.
  • Parking
    • The store has its own car park.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • The car park is located to the rear of the store.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 352cm x 500cm (11ft 7in x 16ft 5in).
    • The nearest designated bay is 10m (10yd 2ft) from the car park entrance.
    • The furthest designated bay is 15m (16yd 1ft) from the car park entrance.
    • Clearly marked/signposted parent and child parking bays are available.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac and block paving.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does not have tactile paving.
    • Customers do not have to cross a road between the car park and the store.
    • The car park does not have a height restriction barrier.

Approach (High Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (High Street)

  • This information is for the entrance located on High Street.
  • There is step free access at this entrance.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 136cm (4ft 6in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are single.
    • The width of the door opening is 116cm (3ft 10in).

Approach (Car Park)

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving.

Outside Access (Car Park)

  • This information is for the entrance located in the car park.
  • There is step free access at this entrance.
  • Entrance Details
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 142cm (4ft 8in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are single.
    • The width of the door opening is 117cm (3ft 10in).

Inside Access

  • Inside Access
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the food information counter.

Food Hall

  • Food Hall
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s)
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 97cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and high activity till(s) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.

Womenswear

  • Womenswear
    • Womenswear is located ahead as you enter the car park entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
    • There is a browse and order hub within Womenswear.

Lingerie

  • Lingerie
    • Lingerie is located to the left of the store as you enter the car park entrance.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).

Babywear/Kidswear

  • Babywear/Kidswear
    • Babywear/Kidswear is located to the left of the store as you enter the car park entrance.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Menswear

  • Menswear
    • Menswear is located to the left of the store as you enter the car park entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).

Fitting Room(s)

  • Standard Fitting Room(s)
    • The standard fitting room(s) is/are located ahead as you enter the car park entrance.
    • There is/are 1 standard fitting room(s) within store.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Accessible Toilet(s)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet
    • The accessible toilet is unisex.
    • The accessible toilet is located to the left of the store as you enter the car park entrance.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 35m from the car park entrance.
  • Features and Dimensions of the Accessible Toilet
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens away from you (push).
    • The width of the door opening is 89cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 212cm x 248cm.
    • There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 145cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There is not a coat hook in the accessible toilet.
  • Position of Fixtures in the Accessible Toilet
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 95cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 112cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 45cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 140cm.
    • There is a hand dryer.
    • The height of the hand dryer is 95cm.
  • Colour Contrast in the Accessible Toilet
    • There is not a colour contrast between the external door and wall.
    • There is not a colour contrast between internal door and wall.
    • There is not a colour contrast between the grab rail(s) on the right and wall.
    • There is not a colour contrast between the grab rail(s) on the left and wall.
    • There is not a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
  • Baby Change Facilities
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table/bench once extended and in use is 93cm.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.