You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Richmond Station.
• The details within this access guide relate to the Marks and Spencer store and not the train station.
• Richmond Station link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest underground tube station/Metro station is Richmond.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Lift (Upper Concourse to Platforms 2-7). Skip to the next section.

Lift (Upper Concourse to Platforms 2-7)

• There is a standard lift to access Platforms 2-7 and the station M&S.
• The lift is located to the right of the footbridge leading to Platforms 2-7 from the upper concourse.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 26m from the Richmond Station Kew Road entrance.
• The clear door width is 110cm.
• The dimensions of the lift are 130cm x 130cm.
• There is a mirror to aid reversing out the lift.
• There are not separate entry and exit doors in the lift.
• The lift has a visual floor indicator.
• The lift has an audible announcer.
• The lift controls have tactile markings.
• The lift controls have Braille markings.

You are on Approach (From Station Entrance and Platform 1). Skip to the next section.

Approach (From Station Entrance and Platform 1)

• Access from the station entrance and platform 1 is by lift or stairs.
• There is/are 15+ unmarked step(s) on the approach to the store.
• The height of the step(s) is/are 17cm.
• There is a/are handrail(s) available on both sides going up.
• The surface of the approach is stone/concrete tiles.

You are on Approach (From Platforms 2 to 7). Skip to the next section.

Approach (From Platforms 2 to 7)

• Access from platforms 2 to 7 is step-free.
• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located in Richmond Station.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located ahead as you enter.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • There are no doors at this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the till/counter.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from a member of staff.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are self service till(s) (Scott tills) in the Food Hall.
  • There is a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the train station.
• Standard toilets are available within the train station.
• Baby changing facilities are available within the train station.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.