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- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Selly Oak Shopping Park.
- The details within this access guide relate to the Marks and Spencer store and not the retail park.
- Selly Oak Shopping Park link (new tab) - click here.
Public Transport and Parking
- There is not a bus stop within approximately 150m of the store.
- The nearest train station is Selly Oak.
- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are not available.
- There is step free access on the approach to the store.
- The surface of the approach is block paving.
- There is a/are fixed bollard(s) on the approach to the store.
- This information is for the entrance located at the front of the store.
- There is step free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 225cm (7ft 5in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 179cm (5ft 10in).
- There are fixed barriers/security barriers at this entrance.
- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are not available.
Order and Collect
- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the food information counter.
- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is not a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
- There is not an accessible toilet in the store.
- There are no standard toilets in the store.
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- For more information on this scheme please click here.