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Maxillo Facial Unit

Royal Albert Edward Infirmary, Wigan Lane, Wigan, Lancashire, WN1 2NN

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Access Guide

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Getting To The Hospital

  • By Road View
    • Directions from the North: Follow the M6 South bound heading for Wigan. At junction 27, Standish, leave the M6. Get in the left hand lane of the slip road and take the A5029 which is the first left turn off the roundabout at the top of the slip road. You are now on a dual carriage way for approximately 600 yards. Keep left. At the end of dual carriage way you reach a junction, turn Left for Wigan (A49). You are still on the A5029 and are heading for Wigan town centre. (At this point you can also follow signs for Haigh Hall Country Park as they will take you the same destination). Continue on the A5029 going straight through the first set of lights until you reach the second set of traffic lights at Standish Village. At these traffic lights turn right onto the High Street, heading for Wigan on the A49. Continue along the A49 following signs for Wigan town centre. Eventually you will come to a small roundabout (Boar's Head Pub). Go right at this roundabout and continue along the A49 for approximately two miles going straight through a mini roundabout. If you stay in the left hand lane on the roundabout you will have priority to pass. Eventually you will arrive at the Royal Albert Edward Infirmary which is on your right. Directions from the South: Follow the M6 North bound heading for Wigan. At junction 25 leave the M6. Get in the left hand lane of the slip road. At the roundabout take the first exit (left), following signs for Town Centre, A49. Continue on this road for approximately 400 metres (past a retail park on the left) until you reach the next roundabout, you will need to get in the right hand lane. At this roundabout go right round and take the third exit onto the B5238/Poolstock Lane. Continue on this road for approximately 2 miles. After crossing a mini roundabout turn left at the traffic lights following the B5238/Chapel Lane. Continue on this road following Chapel Lane through 4 sets of traffic lights. At the fifth set of lights you will come to a T junction signposted A49 Preston/Standish. This will also be marked on the road lane (there will be a large hotel on your right hand side and a Rileys Snooker Hall directly in front of you). Bear to the right at this junction again, staying in the left hand lane marked A49, following the sign A49/Preston. You will start picking up the signs for the Hospital at this junction. At the next set of traffic lights go straight through (you will see a Tesco on the left) joining Central Park Way and going up the hill, again following the A49. This bends to the right and joins Wigan Lane. Carry on up the hill for approximately a quarter of a mile and the Royal Albert Edward Infirmary is on the left hand side.
    • Car parking is available on a Pay and Display basis. It applies to all cars parks and includes Blue Badge bays. The cost is: Up to 30 minutes drop off Free Up to two hours £2.50 Between two and four hours £4.50 Over four hours £6.00 Please bring some change for the pay and display machines as they don't accept notes. There is a concession for long term patients/visitors of £2.50 for each and every 24 hr period providing the visitor acquires a concessionary pass from either the security department or the relevant ward and the pass is clearly displayed in the vehicle windscreen. Car Parking Concession Criteria: Any oncology patient who attends the Trust for frequent regular treatment will receive free parking for the length of their treatment. This criterion was agreed by Macmillan Cancer Support. Any patients attending clinics at the Trust for a minimum of one day a week for an extensive period will receive free parking. Visitors of patients hospitalised for 2 weeks or more will be offered free parking for the duration of the patients stay.
  • By Bus View
    • The nearest bus stops are located on Wigan Lane with services 362 and 638 operating here.
  • By Train View
    • The nearest train stations are Wigan Wallgate and which is approximately a 10 minute taxi ride and Wigan North Western which is a 9 minute taxi ride.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located to the left of Main Entrance 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01942 244 000.
  • The email address for the Patient Advice and Liaison Service (PALS) is patient.relations@wwl.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in front of Main Entrance 1.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Hospital staff receive deaf awareness training.
  • Documents are available in an alternative format and can be provided to include: Braille, large print, different languages on request and audio.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings and crutches.

Hospital Parking (Blue Badge Bays)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the rear of hospital between Block 8 and Block 48.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 450cm (7ft 7in x 14ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for the first 30 minutes only.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 24m (26yd 9in) from the Rear Entrance.

Getting To (Maxillo Facial Unit)

  • The Maxillo Facial Unit is/are located on level 2 of Royal Albert Edward Infirmary.
  • Access to the Maxillo Facial Unit is via the Rear Entrance.
  • Enter via the Rear Entrance, turn left and take lift 5 to level 2. Exit the lift and turn right. Enter the corridor and go up the steep slope. Continue down the corridor and take the first right. The entrance to the Maxillo Facial Unit is located ahead.
  • There is ramped/sloped access to the Maxillo - Facial Unit.
  • The Maxillo - Facial Unit is approximately 19m from the Rear Entrance.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Rear Entrance)

  • Entrance Details View
    • This information is for the entrance located between Blocks 48 and Block 8.
    • The entrance area/door is not clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 161cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 165cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located on the path leading from the Blue Badge bays to the entrance.
    • The ramp/slope gradient is steep.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There manual doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 1,2,3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.

Lift (Lift 5)

  • There is a lift for public use.
  • The lift is located to the left on entering the Rear Entrance.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the Rear Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1,2,3.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 161cm x 250cm (5ft 3in x 8ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Opening Times

  • Monday 08:00 - 17:00.
  • Tuesday 08:00 - 17:00.
  • Wednesday 08:00 - 17:00.
  • Thursday 08:00 - 17:00.
  • Friday 08:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Maxillo Facial Unit)

  • Entrance Details View
    • This information is for the entrance located off main corridor on Level 2.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 102cm (3ft 4in).
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 91cm (2ft 12in).
    • There is a door release button when exiting.
    • The height of the door release button is 134cm (4ft 5in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 82cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 142cm.

Reception

  • Reception View
    • The reception point is located just inside the Maxillo Facial Unit entrance.
    • The reception point is approximately 4m (4yd 1ft) from the Maxillo Facial Unit entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Waiting Room / Area (Waiting room 1)

  • There is a waiting room / area.
  • The waiting room / area is approximately 12m from the Maxillo Facial Unit entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Waiting Room / Area (Waiting Room 2 - Pre Op Unit)

  • There is a waiting room / area.
  • The waiting room / area is approximately 22m from the Maxillo Facial Unit entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 76cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Dental)

  • There is / are 5 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Surgery 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • Some chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • A hoist is not available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Pre Op)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 81cm (2ft 8in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • A hoist is not available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located at the end of the corridor across the stair well landing.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Maxillo Facial Unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The door is heavy.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The dimensions of the accessible toilet are 146cm x 182cm (4ft 9in x 5ft 12in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 69cm (2ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The height of the coat hook is 125cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • To access the accessible toilet there is a single heavy door with the opening width of 82cm on the main corridor.

Standard Toilet(s)

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