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May Ward

St Peter's Hospital, Guildford Road, Chertsey, Surrey, KT16 0PZ

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Accessibility Guide

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Getting To The Hospital

  • St Peter’s Hospital is located between Woking and Chertsey approximately 1.5 miles away from junction 11 of the M25. From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
  • The hospital has a couple of onsite car parks all of which are chargeable including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital. Parking charges are as follows: First 20 minutes Free for drop off Up to 2 hours £3.50 2 to 3 hours £4.00 3 to 4 hours £5.00 4 to 5 hours £6.00 5 to 6 hours £7.00 6 to 24 hours £8.00 Up to one week £20.00 For Blue Badge holders who may find it easier to pre-purchase parking tickets, we now offer the facility for you to purchase up to six 2 hour tickets in advance, at £3.50 each. You can do this through our Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital. For those with mobility issues who find it difficult to reach our clinics or wards, our porters can be pre-booked to help you on arrival. Please call 01932 722036 two days in advance and one of our team will make sure they are on hand to greet you when you arrive. Parking concessions We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors Weekly parking permit - £20.00 Patients attending Haematology/Oncology Day units Free for period of treatment Patients attending long term cardiac rehabilitation clinics Free for period of treatment Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital Three weekly permit - £20.00.
  • There are regular bus services operating to St Peter’s Hospital from Woking, Staines and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors. Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
  • The nearest train stations to the hospital are in Chertsey (approximately 1.1 miles away) or Woking (approximately 4.4 miles away). Both stations are on the main bus routes.
  • Hospital Webpage on Travel.
  • To view the web page described above click here (opens in new tab).
  • Surrey County Council Information on Bus Travel.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).
  • Hospital Webpage on Help with Travel.
  • To view the web page described above click here (opens in new tab).

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located next to the reception desk on Level 1 of the Outpatients Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723553.
  • The email address for the Patient Advice and Liaison Service (PALS) is patient.advice@asph.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at major junctions throughout the hospital corridors.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Additional hospital services link (new tab) - click here.
  • Comments
    • PALS can be contacted from any internal hospital phone by dialling 3553.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 560cm (10ft 6in x 18ft 4in).
  • The nearest Blue Badge bay is 70m (76yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 75m (82yd 1in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located in front of the entrance.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.
  • Comments
    • Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
    • Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
    • Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.

Getting To (May Ward)

  • May Ward is/are located on Level 4 of the Duchess of Kent Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to May Ward is via the Duchess of Kent Wing Entrance.
  • After entering the hospital via the Duchess of Kent Wing entrance, turn right and follow the corridor past two sets of double doors until you reach the lifts on your right hand side. Take the lifts to Level 4 and on exiting turn left and proceed along the corridor to the open double doors. Once past the doors, turn left and follow the corridor as it bears to the right. The entrance to the May Ward is on your left hand side.
  • There is step free access, via lift, to May Ward.
  • May Ward is approximately 24m from the lift.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Duchess of Kent Wing Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 160cm (5ft 3in) wide.
  • Comments
    • This entrance leads into level 3 of the hospital.

Other Floors

  • The floors which are accessible by stairs are 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located to the right on entering the building.
  • The lift is approximately 40m (43yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2, 3, 4.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls are over 130cm from floor level.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments
    • There are 2 identical lifts at this location.

Outside Access (Ward Entrance)

  • This information is for the entrance located on Level 4 of the Duchess of Kent Wing.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 170cm (5ft 7in).

Reception

  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are bright.

Opening Times (Visiting Hours)

  • Monday 15:00 - 16:30.
  • Monday 18:00 - 20:00.
  • Tuesday 15:00 - 16:30.
  • Tuesday 18:00 - 20:00.
  • Wednesday 15:00 - 16:30.
  • Wednesday 18:00 - 20:00.
  • Thursday 15:00 - 16:30.
  • Thursday 18:00 - 20:00.
  • Friday 15:00 - 16:30.
  • Friday 18:00 - 20:00.
  • Saturday 15:00 - 16:30.
  • Saturday 18:00 - 20:00.
  • Sunday 15:00 - 16:30.
  • Sunday 18:00 - 20:00.

Ward

  • There is level access to the ward.
  • The ward is unisex.
  • There are 3 bays available.
  • There are 2 side rooms available.
  • The area / room / bay surveyed was 1.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre between beds.
  • All beds are adjustable.
  • All beds have bedside storage.
  • Bedside services available are television, telephone, radio, internet, text messaging, games, and hospital information.
  • These services are chargeable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by loop.
  • There is an accessible toilet for visitors to use on the ward.
  • There is a standard toilet for visitors to use on the ward.
  • There is a bathroom on the ward.
  • Lighting levels are bright.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.

Accessible Shower

  • Accessible shower facilities are available.
  • The showers are located within the accessible toilets.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a shower chair.
  • Other facilities available are accessible toilet.
  • There is level access to the services from the shower facilities.
  • Comments
    • Accessible showers are located in all bays.

Accessible Bathroom

  • There are accessible bathrooms available.
  • Location and access
    • The bathroom is male.
    • The bathroom is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the accessible bathroom door.
    • The accessible bathroom is 8m (8yd 2ft) from the ward entrance.
    • There is level access to the accessible bathroom.
  • Features and dimensions
    • A key is not required for the accessible bathroom.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the door is 86cm (2ft 10in).
    • The door weight is light.
    • The dimensions of the bathroom are 275cm x 190cm (9ft x 6ft 3in).
    • The bathroom has a non slip floor.
    • Floor manoeuvring space is clear in the bathroom.
  • Position of fixtures
    • There is a lateral transfer space.
    • The lateral transfer space is 90cm (2ft 11in).
    • As you face the toilet pan the transfer space is on the right.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
  • Features and dimensions
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of fixtures
    • Wall mounted rails are not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 125cm (4ft 1in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 115cm (3ft 9in) high.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is 82cm (2ft 8in) high.
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There are mirrors in the accessible bathroom.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Wheel in shower details
    • There is a wheel in shower.
    • The shower head height is adjustable.
    • The shower control type is lever.
    • The shower seat is shower chair.
    • There are handrails available.
  • Colour contrast and lighting
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The lighting levels are medium.
  • Comments
    • Accessible bathroom facilities are available in all bays and side rooms.
    • There is a small moderate slope on to the shower tray.

Accessible Toilet

  • Location and Access
    • There are accessible toilets within this venue designated for public use.
    • The toilet is not for the sole use of disabled people.
    • There is Braille signage on or near the toilet door, There is tactile signage on or near the toilet door, and There is pictorial signage on or near the toilet door.
    • The accessible toilet is located at the rear of the ward.
    • The accessible toilet is 15m (16yd 1ft) from the ward entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door weight is heavy.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 200cm x 190cm (6ft 7in x 6ft 3in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures
    • Wall mounted rails are not available.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 126cm (4ft 2in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 115cm (3ft 9in) high.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 80cm (2ft 7in).
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments
    • Accessible toilets are located in all bays.
    • In bay 3 the accessible toilet is separate from the accessible shower. The transfer space is on the right and is 85cm.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s)
    • The female toilet facilities that were surveyed are located past reception and then to the right.
    • The female toilet(s) is/are approximately 18m (19yd 2ft) from the ward entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s)
    • The male toilet facilities that were surveyed are located in the main corridor.
    • The male toilet(s) is/are approximately 4m (4yd 1ft) from the ward entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are bright.

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