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MBNA Thames Clippers Ferries

Unit 12 The Riverside Building, Trinity Buoy Wharf, 64 Orchard Place, Poplar, London, E14 0JY

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Access Guide

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Introduction

  • Comments View
    • Please see the Thames Clipper website for details of the boat routes and timetables.
    • The main clipper routes are RB1 North Greenwich to London Eye and RB2 Tate to Tate.
    • There are additional services to Putney in the west and Royal Woolwich Arsenal in the east.

Location

  • Many of the ferry piers are close to other transport interchanges:
  • Royal Arsenal Woolwich pier is close to Woolwich Arsenal rail/ DLR station.
  • North Greenwich Pier connects with North Greenwich Jubilee Line station, North Greenwich bus station and the Emirates Airline (cable car).
  • Greenwich Pier is close to Cutty Sark DLR station.

Outside Access (Ferry Entrance)

  • This information is for the entrance located at the front of the ferry.
  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 89cm (2ft 11in) wide.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • Mobility scooters need to register for the mobility scooter scheme before travelling.
    • This is to confirm that the scooter is safe to board the boat.
    • Wheelchair and scooter users would usually be positioned at the front of the seating area and in the central aisle.

Restaurant Bar Internal (Costa Coffee)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • No tables are permanently fixed.
  • All chairs are permanently fixed.
  • All chairs have armrests.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snack food.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 50m (54yd 2ft) from the entrance to the boat.
    • This accessible toilet is located towards the rear of the boat, through the seating cabin.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 155cm x 170cm (5ft 1in x 5ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is no dropdown rail.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 79cm (2ft 7in).
  • Comments View
    • The door from the cabin to the rear deck area where the accessible toilet is located, is heavy and has a small raised threshold.
    • Accessible toilets are available on the boats which operate the RB1 and RB2 routes.
    • They may not be available on other routes where smaller boats are used.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.