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Meadowhall Shopping Centre

Meadowhall Centre, Sheffield, S9 1EP

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Access Guide

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Introduction

  • Meadowhall covers 1.5 million square feet of floor space and contains 280 stores from top independent and international brands.
  • There are 12,000 free parking spaces, of which 346 are Blue Badge bays.
  • There is direct access to the centre via rail, road and tram.
  • The team are trained in evac-chair procedures and have evacuation chairs located around the centre.

Opening Times (Mall)

  • Monday 10:00 - 21:00.
  • Tuesday 10:00 - 21:00.
  • Wednesday 10:00 - 21:00.
  • Thursday 10:00 - 21:00.
  • Friday 10:00 - 21:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.
  • Comments
    • Extended opening times operate throughout the Christmas period.
    • Please contact the shopping centre, or visit their website, for more information.

Opening Times (Oasis Dining Quarter)

  • Monday 09:00 - 22:00.
  • Tuesday 09:00 - 22:00.
  • Wednesday 09:00 - 22:00.
  • Thursday 09:00 - 22:00.
  • Friday 09:00 - 22:00.
  • Saturday 09:00 - 22:00.
  • Sunday 10:00 - 21:00.

Opening Times (Management Suite)

  • Monday 08:00 - 21:00.
  • Tuesday 08:00 - 21:00.
  • Wednesday 08:00 - 21:00.
  • Thursday 08:00 - 21:00.
  • Friday 08:00 - 21:00.
  • Saturday 09:00 - 21:00.
  • Sunday 10:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Meadowhall Interchange.
  • There is a tram stop within 150m (164yds) of the venue.
  • The name of the nearest tram stop is Meadowhall Interchange.

Parking (Orange Car Park)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park is located in front and to the side of the venue.
    • The car park type is open air/surface.
    • There is/are 103 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 500cm x 565cm (16ft 5in x 18ft 6in).
    • The nearest designated bay is 15m (16yd 1ft) from the Lower High Street entrance.
    • The furthest designated bay is 78m (85yd 11in) from the Lower High Street entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is a designated drop off point.
    • The drop off point is located within the Orange Car Park.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments
    • 5 of the 103 Blue Badge bays within the Orange Car Park are located 39m from the Oasis Dining Quarter entrance.
    • Parent and child bays are also available on the next rows of parking from the Blue Badge bays.
    • Photo's 6 and 7 show the drop off point located to the right of the entrance and the dropped kerb leading to the entrance.
    • Photo 8 shows the drop off point located near to the Oasis Dining Quarter entrance.
    • The orange car park serves the Lower High Street, Oasis and the Oasis Dining entrances.

Parking (Pink Car Park)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park is located to the rear of the venue.
    • The car park type is multi storey.
    • There is/are 65 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • There are 98 designated Blue Badge bays located within the Pink Car Park.
    • 27 Blue Badge bays are located on the upper level, outside the atrium first floor entrance.
    • An additional 6 Blue Badge bays are located outside of the entrance to House of Fraser.
    • The remaining 65 Blue Badge bays are located on the lower level nearest to the atrium ground floor entrance.
    • Parent and child parking spaces are available on both the upper and lower levels.
    • There are multiple staircases located within the car park.
    • They have deep steps and handrails on both sides.
    • The Pink Car Park serves the atrium ground floor and first floor entrances.

Lift (Pink Car Park)

  • There is a lift for public use.
  • The lift is located to the rear of the car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 16m (17yd 1ft) from the atrium entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 130cm x 195cm (4ft 3in x 6ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Parking (Red Car Park)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park is located to the side of the venue.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 54 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).
    • The nearest designated bay is 31m (33yd 2ft) from the arcade entrance.
    • The furthest designated bay is 59m (64yd 1ft) from the arcade entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • Comments
    • There are multiple staircases located on the lower level of the car park.
    • They have deep steps and handrails on both sides.
    • The Red Car Park serves the arcade entrance.

Lift (Red Car Park)

  • There is a lift for public use.
  • The lift is located at the rear of the car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 65m (71yd 3in) from the High Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 134cm x 190cm (4ft 5in x 6ft 3in).
  • The clear door width is 115cm (3ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is low.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Parking (Yellow Car Park)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park is located to the side of the venue.
    • The car park type is multi storey.
    • There is/are 51 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).
    • The nearest designated bay is 34m (37yd 7in) from the arcade entrance.
    • The furthest designated bay is 63m (68yd 2ft) from the arcade entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Comments
    • There are 51 designated Blue Badge bays located within the Yellow Car Park.
    • The Blue Badge bays are all located on the upper level.
    • Parent and child parking spaces are available on both the upper and lower levels.
    • There are multiple staircases located within the car park.
    • They have deep steps and handrails on both sides.
    • A set of escalators lead from the lower level of the Yellow Car Park to the pathway leading to the arcade entrance.
    • The Yellow Car Park serves the Park Lane and arcade entrances.

Lift (Yellow Car Park)

  • There is a lift for public use.
  • The lift is located to the rear of the car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 45m (49yd 8in) from the Arcade entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 130cm x 195cm (4ft 3in x 6ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Parking (Blue Car Park)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park type is multi storey.
    • There is/are 18 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • Comments
    • There are 18 designated Blue Badge bays located within the Blue Car Park.
    • The Blue Badge bays are all located on the lower level.
    • Parent and child parking spaces are available on the lower level.
    • There are multiple staircases located within the car park.
    • They have deep steps and handrails on both sides.
    • The Blue Car Park serves the Park Lane entrance.

Lift (Blue Car Park)

  • There is a lift for public use.
  • The lift is located at the front of the car park.
  • The floors which are accessible by this lift are G-1.
  • The dimensions of the lift are 130cm x 195cm (4ft 3in x 6ft 5in).
  • The clear door width is 110cm (3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting levels in the lift are medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Parking (Green Car Park)

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • The car park is located to the side of the venue.
    • The car park type is multi storey.
    • There is/are 21 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).
    • The nearest designated bay is 63m (68yd 2ft) from the Park Lane entrance.
    • The furthest designated bay is 74m (80yd 2ft) from the Park Lane entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • Comments
    • There are 21 designated Blue Badge bays located within the Green Car Park.
    • The Blue Badge bays are all located on the lower level.
    • Parent and child parking spaces are available on the lower level.
    • There are multiple staircases located within the car park.
    • They have deep steps and handrails on both sides.
    • The Green Car Park serves the Park Lane entrance.

Lift (Green Car Park)

  • The dimensions of the lift are 130cm x 195cm (4ft 3in x 6ft 5in).
  • The clear door width is 110cm (3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Outside Access (Lower High Street Entrance)

  • This information is for the entrance located off of the orange car park.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are single width.
  • The door opening is 100cm (3ft 3in) wide.
  • Comments
    • The automatic door detailed above is located at the side of the entrance.
    • There are two sets of double manual doors located at the front of the entrance.
    • The doors are heavy and open towards you.
    • The doors are 210cm wide.
    • There is a line of bollards located across the front of the entrance.

Level Change (Lower High Street Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.

Outside Access (High Street Entrance)

  • This information is for the entrance located on the upper level leading from Red Car Park.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are single width.
  • The door opening is 100cm (3ft 3in) wide.
  • Comments
    • To the left of the automatic door are two sets of double manual doors and a single manual door.
    • They open towards you and are heavy.
    • They are 170cm wide.
    • The single door is 85cm wide.

Level Change (High Street Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between the car park and the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Oasis Dining Quarter Entrance)

  • This information is for the entrance located on the west side of the building.
  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 155cm (5ft 1in).
  • Comments
    • There are 2 similar sets of doors at this entrance.
    • The doors surveyed were on the left hand side of the entrance.

Level Change (The Oasis Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.

Outside Access (The Oasis Entrance)

  • This information is for the entrance located on the west side of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 150cm (4ft 11in).
  • Comments
    • The automatic doors are located to the right of the entrance.
    • There are a set of manual doors to the left of the entrance.
    • They open towards you, are double width and heavy. The doors are 187cm wide.
    • There is an identical second set of doors after you enter.

Outside Access (The Atrium Ground Floor Entrance)

  • This information is for the entrance located off the Pink Car Park on the ground floor.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are single width.
  • The door opening is 80cm (2ft 7in) wide.
  • Comments
    • The automatic doors are located on the right of the entrance.
    • To the left of the automatic doors are two sets of manual doors.
    • The first set are double width, open towards you and are 166cm wide.
    • The second is a single, heavy door that opens towards you and is 80cm wide.

Level Change (The Atrium Ground Floor Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (The Atrium First Floor Entrance)

  • This information is for the entrance located on the upper level of the Pink Car Park.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 160cm (5ft 3in) wide.
  • Comments
    • To the left of the automatic doors are two sets of double width manual doors.
    • They open towards you, are heavy and 190cm wide.

Level Change (The Atrium First Floor Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 5 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Outside Access (Park Lane)

  • This information is for the entrance located on the upper level of the Yellow Car Park.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are single width.
  • The door opening is 100cm (3ft 3in) wide.
  • Comments
    • The automatic door is located on the left of the entrance.
    • To the right of the automatic doors are two sets of manual doors.
    • The first set are double width, open towards you and are 204cm wide.
    • The second is a single, heavy door that opens towards you and is 100cm wide.

Level Change (Park Lane)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (The Arcade Entrance)

  • This information is for the entrance located on the upper level leading from the Red and Yellow Car Parks.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 160cm (5ft 3in) wide.

Level Change (The Arcade Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.

Outside Access (Management Suite Entrance)

  • This information is for the entrance located on the west side of the building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).

Reception (Management Suite)

  • The desk/counter is 5m (5yd 1ft) from the Management Suite entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments
    • There is seating available in the reception area.
    • Some of the seating has armrests.

Reception (Customer Service Mobility Desk)

  • The desk/counter is 29m (31yd 2ft) from the Lower High Street entrance.
  • There is level access to reception from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk has a low section (76cm or lower).
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • Team members are trained to use the hearing assistance system.
  • Comments
    • This service provides information and mobility aids for the shopping centre.
    • Wheelchairs and mobility scooters can be hired here.
    • Wheelchairs are hired on a first come, first serve basis.
    • Personal identification is required to hire a wheelchair.
    • The service is free.
    • Mobility scooters are booked in advance.
    • Personal identification is required to hire a scooter.
    • The service is free.
    • There is seating within this area.
    • The seats do not have armrests.

Reception (Customer Service)

  • The desk/counter is 18m (19yd 2ft) from the arcade entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments
    • There is a variety of seating throughout the mall.
    • Some of the seating is sofas with armrests.
    • Some of the seating is bench seating without armrests.
    • Some of the seating is chairs with armrests on both sides.

Level Change (Main Walkways)

  • There are moderate slopes located along the walkways on both the upper and lower levels.

Quiet Room

  • The quiet room is located on the ground floor, to the right hand side of the Management Suite.
  • It is 7m from the Management Suite.
  • Please contact the Management Suite reception for access.
  • The quiet room can be used for prayer and quiet contemplation.
  • There is a variety of sensory equipment in the quiet room.
  • There is tactile equipment, soft beanbags, and equipment with visual stimuli.
  • The lighting levels in the room are medium.

Other Floors (Centre)

  • Steps
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G and 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.

Other Floors (Rear of the Centre)

  • Steps
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G and 1.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.

Lift (Park Lane)

  • There is a lift for public use.
  • The lift is located ahead as you enter the Park Lane entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 18m (19yd 2ft) from the Park Lane entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 195cm x 220cm (6ft 5in x 7ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (High Street)

  • There is a lift for public use.
  • The lift is located ahead as you enter the High Street entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 16m (17yd 1ft) from the High Street entrance.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 175cm x 185cm (5ft 9in x 6ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Oasis)

  • There is a lift for public use.
  • The lift is located to the left as you enter the Oasis Dining Quarter entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 33m (36yd 3in) from the Oasis Dining Quarter entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 170cm x 180cm (5ft 7in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (The Gallery)

  • There is a lift for public use.
  • The lift is located off the Gallery.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 69m (75yd 1ft) from the Lower High Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 130cm x 180cm (4ft 3in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Arcade)

  • There is a lift for public use.
  • The lift is located off the Arcade, on the right hand side as you enter via the Arcade Entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 63m (68yd 2ft) from the Arcade entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 120cm x 231cm (3ft 11in x 7ft 7in).
  • The clear door width is 151cm (4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Changing Places

  • Location and access
    • The facility is located to the right as you enter the Oasis Dining Quarter entrance.
    • The facility is approximately 17m (18yd 1ft) from the Oasis Dining Quarter entrance.
    • There is level access to the facility.
  • Dimensions and features
    • You do need a key for the facility.
    • It is not a radar key.
    • The key can be obtained from the management suite.
    • The door opens inwards.
    • The width of the door is 85cm (2ft 9in).
    • The dimensions of the facility are 340cm x 405cm (11ft 2in x 13ft 3in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook.
    • The facility toilet is corner.
    • The transfer space on the left as you face the toilet is 120cm (3ft 11in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on the left.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is not available.
    • It is out of reach (higher than 10cm (4") from the floor).

Accessible Shower

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the changing places facility.
  • The facilities available in the accessible shower(s) include; an adjustable shower head and a flip-down seat.
  • The height of the seat is 52cm (1ft 8in).
  • Other facilities available include; drop down rails on both sides.
  • Comments
    • There is a 4cm shallow step to enter the shower.

Accessible Toilet (The Atrium)

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 23m (25yd 6in) from the Atrium Ground Floor entrance.
    • This accessible toilet is located on the ground floor, to the left as you enter the Atrium Ground Floor entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 145cm x 210cm (4ft 9in x 6ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments
    • There is a similar accessible toilet with transfer space on the left next to this accessible toilet (shown in photographs 3 and 4).

Accessible Toilet (Oasis)

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 38m (41yd 1ft) from the lift.
    • This accessible toilet is located on the first floor, to the left as you exit the lift, between Handmade Burger and Pizza Express.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 147cm x 228cm (4ft 10in x 7ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 77cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 103cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.

Accessible Toilet (Park Lane)

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 11m (12yd 1in) from the Park Lane entrance.
    • This accessible toilet is located to the left as you enter via the Park Lane entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 97cm (3ft 2in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 152cm x 201cm (4ft 12in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments
    • There is an additional accessible toilet with right hand transfer to the right of this toilet (shown in photographs 3 and 4).

Accessible Toilet (High Street)

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 59m (64yd 1ft) from the Lower High Street entrance.
    • This accessible toilet is located on Lower High Street, to the left hand side as you enter via the Lower High Street entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 208cm (4ft 11in x 6ft 10in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Baby Change Facilities
    • Baby changing facilities are not available within this accessible toilet.
  • Comments
    • There is a similar accessible toilet with left hand transfer in the same location (shown in photographs 3 and 4).

Parent and Baby Room

  • There are a number of parent and baby rooms throughout the shopping centre in the same locations as the accessible toilets and standard toilets.
  • The rooms have a toilet with sink.
  • The rooms have a baby change area with sink.
  • The height of the baby change facilities is 99cm.
  • The height of the sinks is 90cm.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilet facilities that were surveyed are located on the ground floor, to the left as you enter the Atrium.
    • The female and male toilets are approximately 26m (28yd 1ft) from the Atrium Ground Floor entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Comments
    • Additional standard toilets are available throughout the shopping centre in the same locations as the accessible toilets.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grass area around the shopping centre.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Comments
    • Staff are Dementia Awareness trained.