You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include supermarket, cafe, pharmacy and dry cleaners.

Collapse all Expand all

• Comments View
  • Each of the services may have opening times which differ from the main supermarket.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Welling.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear of the venue, off Springfield Road.
  • The car park type is open air/surface.
  • There is/are 10 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the rear entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the rear entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Free parking is limited to 3hrs.

You are on Outside Access (High Street Entrance). Skip to the next section.

Outside Access (High Street Entrance)

• This information is for the entrance located facing the High Street.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 198cm (6ft 6in).

You are on Level Change (High Street Entrance). Skip to the next section.

Level Change (High Street Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

• This information is for the entrance located under the canopy from the car park.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 192cm (6ft 4in).

You are on Reception (Customer Services). Skip to the next section.

Reception (Customer Services)

• The desk/counter is 15m (16yd 1ft) from the rear entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Counter (Well Pharmacy). Skip to the next section.

Counter (Well Pharmacy)

• The counter is 20m (21yd 2ft) from the rear entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The height of the counter is medium height (77cm - 109cm).
• Staff are trained to use the system.
• Lighting levels are bright.

Collapse all Expand all

• Comments View
  • There are two seats with arm rests available close to the counter for customers waiting for prescriptions.
  • The height of the counter is 90cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Eating and Drinking (Market Street Café). Skip to the next section.

Eating and Drinking (Market Street Café)

• The following information is for the cafe.
• The cafe is located next to the High Street entrance, opposite the pharmacy.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 10m (10yd 2ft) from the High Street entrance or 40m from the rear entrance.
• The distance between the floor and the lowest table is 65cm (2ft 2in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are available in Braille.
• Menus are available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

Collapse all Expand all

• Comments View
  • The Braille menu is kept at the hot food order counter as you enter the café.
  • Some of the tables with easier access are marked with a symbol to give priority to disabled customers.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the rear entrance.
  • This accessible toilet is located opposite the tills, to the right from the rear entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • The toilet has a sign to remind customers that not everyone who may need to use this toilet will have a visible disability.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located opposite the tills, to the right from the rear entrance.
  • The female and male toilets are approximately 10m (10yd 2ft) from the rear entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the family toilet and baby change room.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.