Skip to main content

National Glass Centre

Liberty Way, Sunderland, Tyne & Wear, SR6 0GL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.


About this venue

You’ll never look at, or through, glass in the same way again. Discover how glass arrived in Britain, how it’s made and how it’s become something we all take for granted at the National Glass Centre. Learn how Benedict Biscop first brought glass making to Sunderland, and Britain, in the 7th Century AD to produce glass for the impressive windows at Bishopwearmouth Monastery. Find out how the craftsmen of Sunderland went on to produce some of the finest glass in the world for century after century. Marvel at the latest glass and ceramic art from some of the world’s top artists and new artists studying at the National Glass Centre. Then feel the heat of the furnace and witness for yourself the skill of the glass blower during a glass making demonstration.

Access Guide

Show Easy Read

Introduction

  • Services / facilities within the building include various exhibitions, a gift shop, learning studio c, hot glass blowing studio, cold glass studio and the Gillian Dickenson learning studio and the Glass Yard Restaurant.
  • Services / facilities within the grounds include University of Sunderland.
  • Comments
    • This venue is part of the University of Sunderland.
    • Areas within the venue are available for private bookings.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Sunderland.
  • The nearest Metro Station is Stadium of Light.

Opening Times

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday 10:00 - 17:00.
  • Comments
    • The venue is open during the evenings for evening classes and events according to bookings.
    • Please contact the venue for more details.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is free for all users.
    • Charges apply to students and visitors to the adjacent Universiy of Sunderland.
    • The car park is located to the front and side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 5 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 590cm (11ft 10in x 19ft 4in).
    • The nearest Blue Badge bay is 43m (47yd 1in) from the accessible entrance.
    • The furthest Blue Badge bay is 45m (49yd 8in) from the accessible entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Comments
    • Photographs 1 to 4 show the car park at the side of the venue for the accessible entrance.
    • This car park has 2 Blue Badge spaces.
    • The dropped kerb is in this car park.
    • Photographs 5 to 8 show the car park at the front of the venue.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 156cm (5ft 1in).
  • Comments
    • There are manual double doors to the left of the main entrance.
    • These doors open towards you, are heavy and 149cm wide.
    • There are revolving doors in between the automatic and manual doors.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Accessible Entrance)

  • This information is for the entrance located to the rear of the venue on the lower ground floor.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 149cm (4ft 11in).
  • Comments
    • There are manual double doors to the left and right of the automatic doors.
    • These doors open towards you, are heavy and 158cm wide.

Reception

  • The desk/counter is 6m (6yd 1ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments
    • There is a fixed hearing loop at each each end of the reception desk.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the café.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Gift Shop

  • The gift shop is located on the lower ground floor to the right of the accessible entrance.
  • The height of the counter is 99cm.

Museum (Exhibits)

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are not available.
  • Video tours are not available.
  • There is not a hearing assistance system.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, contact a member of staff.

Hot Glass Blowing Studio

  • The hot glass blowing studio is located on the lower ground floor at the rear of the gift shop.
  • This area is 35m from the accessible entrance.
  • The door to this area opens away towards you.
  • The door is single.
  • The door is heavy.
  • The door is 76cm wide.
  • There is fixed seating in the studio to watch demonstrations.
  • Wheelchairs access is in the front row of this area.
  • There are 11 medium steps leading to the upper tiers of the seating area.
  • The steps are clearly marked.
  • There is a handrail to the left going up.
  • There is a fixed hearing loop in this area.

Level Change (Learning Studio C and Cold Glass Studio)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the lower ground floor at the rear of the gift shop leading from the hot glass blowing studio.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the hot glass blowing studio.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Learning Studio C

  • This studio is located on the lower ground floor to the right of the hot glass blowing studio.
  • The studio is 40m from the accessible entrance.
  • The tables in the studio are height adjustable.
  • Chairs without armrests are available.
  • This studio is mainly used for evening classes.

Cold Glass Studio

  • This studio is located to the rear of Learning Studio C.
  • The studio is 60m from the accessible entrance.
  • The area is used mainly by evening classes.
  • There is a shallow step without handrails to access some of the equipment.
  • Anyone using this studio has to undergo a health and safety induction.

Gillian Dickenson Learning Studio

  • This studio is located on the ground floor, to the right of reception.
  • The studio is 22m from the lift.
  • The door to the studio opens away from you.
  • The door is single.
  • The door is heavy.
  • The door is 87cm wide.
  • The tables in the studio are 68cm high.
  • There are chairs without armrests available.

The Reading Room

  • This room is located to the right of the lift on the ground floor.
  • The room is 12m from the lift.
  • The door opens away from you.
  • The door is single.
  • The door is heavy.
  • The door is 87cm wide.
  • The computer tables and centre table are 68cm high.
  • Chairs with armrests are available.
  • This room must be pre booked and is usually used by students.

Eating and Drinking (The Glass Yard)

  • The following information is for the restaurant.
  • The restaurant is located on the lower ground floor to the left of the accessible entrance.
  • Full table service is available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 7m (7yd 1ft) from the accessible entrance.
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments
    • There is a fixed hearing loop at the counter in this area.
    • There is restaurant seating outside on the lower ground floor with river views.
    • There is also bench seating in this area.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G, LG.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, LG.
  • The lift is approximately 16m (17yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • Comments
    • At the time of survey (May 2018) the lift was under reconstruction.

Changing Places

  • Location and access
    • The facility is located on the ground floor to the left of the reception area.
    • The facility is approximately 21m (22yd 2ft) from the lift.
    • There is level access to the facility.
  • Dimensions and features
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from reception.
    • The door opens inwards.
    • The width of the door is 78cm (2ft 7in).
    • The dimensions of the facility are 340cm x 240cm (11ft 2in x 7ft 10in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 170cm (5ft 7in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 177cm (5ft 10in).
    • The transfer space on the right as you face the toilet is 135cm (4ft 5in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.

Accessible Toilet (Lower Ground Floor)

  • Accessible toilet facilities are available.
  • Location and Access
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the accessible entrance.
    • This accessible toilet is located on the lower ground floor opposite the accessible entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is light.
    • The dimensions of the accessible toilet are 165cm x 190cm (5ft 5in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 98cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, non-infectious waste, general domestic waste and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Cold Glass Studio - Male)

  • Accessible toilet facilities are available.
  • Location and Access
    • The toilet is not for the sole use of disabled people.
    • There is Braille, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 60m (65yd 1ft) from the accessible entrance.
    • This accessible toilet is located at the rear of Learning Studio C.
    • There is not level access to this accessible toilet.
  • Features and Dimensions
    • This is not a unisex toilet.
    • There is a female accessible toilet adjacent.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 173cm x 203cm (5ft 8in x 6ft 8in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 106cm (3ft 6in).
    • There is a dropdown rail, however it is not on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures
    • Wall-mounted grab rails are not available.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 81cm (2ft 8in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments
    • This facility is only used by evening class students.

Accessible Shower (Cold Glass Studio)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located within the female and male accessible toilets.
  • The facilities available in the accessible shower(s) include; handrails and a flip-down seat.
  • The height of the seat is 54cm (1ft 9in).
  • There is not level access to the services from the accessible shower facilities.
  • Comments
    • This facility is only used by evening class students.

Standard Toilet(s) (Lower Ground Floor)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilet facilities that were surveyed are located opposite the accessble entrance on the lower ground floor.
    • The female and male toilets are approximately 12m (13yd 4in) from the accessible entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Comments
    • There are further standard toilets on the ground floor.

Baby Change Room

  • The baby change room is located on the ground floor.
  • This room 21m from the lift and is adjacent to the changing places facility.
  • The door opens by sliding inwards.
  • The door is light.
  • The width of the door is 81cm.
  • The height of the baby change table is 105cm.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.