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National Marine Aquarium

Rope Walk, Coxside, Plymouth, Devon, PL4 0LF

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About this venue

The National Marine Aquarium is the largest public aquarium in the UK welcoming 300,000 visitors per year (including the 30,000 school students who engage with our innovative Just Add H2O Schools Programme). Our awe-inspiring exhibits, featuring marine animals from near and far, provide an environment that intrigues, inspires and motivates our visitors to engage with our conservation messages and hopefully do their bit to help protect the marine environment.

Access Guide

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Introduction

  • Please use the post code PL4 0DX for Sat Nav purposes for the rear Blue Badge parking.

Opening Times (April - October)

  • The venue has seasonal opening times.
  • Comments View
    • Last entrance is 1 hour before closing.
    • Peak Season opening 09:30 - 18:00.

Opening Times (November - March)

  • Monday 10:00 - 17:00..
  • Tuesday 10:00 - 17:00..
  • Wednesday 10:00 - 17:00..
  • Thursday 10:00 - 17:00..
  • Friday 10:00 - 17:00..
  • Saturday 10:00 - 17:00..
  • Sunday 10:00 - 17:00..

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Coxside, Plymouth.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Plymouth.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the back of the venue for Blue Badge only. Standard parking is in a nearby multi-storey.
    • The car park type is open air/surface.
    • There is/are 5 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 470cm (11ft 10in x 15ft 5in).
    • The nearest Blue Badge bay is 200m (218yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 210m (229yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is block paving.
    • There is a dropped kerb between the car park and the venue.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • The car park is for the use of Blue Badge holders only. There are standard size bays for Blue Badge holders only in the same location.
    • Parking spaces are available on a first come first served basis.
    • The ramped path from the car park is very long but does have regular level resting areas. (Photograph 4).

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).

Level Change (Main and Ocean Gift Shop Entrances)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right as you face the entrances.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrances.
  • There is/are 8 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.
  • Comments View
    • The ramp is used to bypass the steps.
    • The entrances can also be accessed from the car park at the rear of the building via ramp.

Outside Access (Oceans Gift Shop Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).
  • Comments View
    • This is also the fast track entrance for members and pre paid ticket holders.

Reception (Main)

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • Free entry for carers. To arrange call the Duty Manager on 0844 893 7938.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • Most of the displays are at a height a wheelchair user can see easily.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located throughout the building.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • Comments View
    • A large section of the aquarium has ramped access.
    • There are regular level resting areas.
    • It is possible to start visits at the top of the building and travel down the ramps if preferred.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 1, 2, 3 and 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Blue Lift)

  • There is a lift for public use.
  • The lift is located in waves cafe.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2 and 3.
  • The lift is approximately 7m (7yd 1ft) from the the ramp.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Function room)

  • There is a lift for public use.
  • The lift is located next to Horizons Coffee Bar.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are 3 and 4.
  • The lift is approximately 30m (32yd 2ft) from the A lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 120cm x 235cm (3ft 11in x 7ft 9in).
  • There are not separate entry and exit doors in the lift.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have tactile markings.
  • The lighting level in the lift is bright.

Lift

  • There is a lift for public use.
  • The lift is located in the main corridor.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1 and 2.
  • The lift is approximately 150m (164yd 2in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 105cm x 210cm (3ft 5in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is bright.

Museum

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is not available.
  • The availability of tactile signage does not depend on exhibition.
  • Touch tours are not available.
  • There is not a hearing assistance system.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, please ask at either reception desk.

Theatre (Exhibit Galleries)

  • There are designated spaces for wheelchair users.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit next to the patron.
  • This venue does not provide audio described performances.
  • There is not a hearing assistance system.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • The exhibits which have viewing galleries have a designated seating area for wheelchair users at the back.

Cinema (4D)

  • The cinema has 1 screens.
  • All screens have not got level access.
  • Seating and additional access information View
    • There are not designated spaces for wheelchair users.
    • This venue does not have audio description.
    • There is not a hearing assistance system.
    • Assistance dogs are allowed in the cinema.
  • Comments View
    • The level area at the back of the cinema is accessible to wheelchair users.
    • The alternative is to transfer to a seat.

Restaurant Bar Internal (Cafe)

  • The following information is for the café.
  • Once inside, there is level access to the service.
  • Food is not available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 3m (3yd 10in) from the the lift.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals and snacks.

Restaurant Bar Internal (Horizons coffee bar (for functions))

  • The following information is for the café.
  • Once inside, there is level access to the service.
  • Food is not available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 2m (2yd 7in) from the Lift A.
  • The distance between the floor and the lowest table is 49cm (1ft 7in).
  • The distance between the floor and the highest table is 105cm (3ft 5in).
  • The type of food served here is Coffee and drinks.
  • Comments View
    • The Coffee Bar is only for groups using the function suite (Horizons) Most tables 71.

Ocean Gift Shop

  • The shop is immediately before the exit. There are lower displays and counters and aisles are more than 100cm wide throughout. Lighting is bright.

Level Change (Maritime Garden)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are step(s) to access this area/service.
  • There is/are 7 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet (Deck 2 - Café)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the A lift.
    • This accessible toilet is located on deck 2, in Waves Cafe.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 200cm x 145cm (6ft 7in x 4ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 116cm (3ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.

Accessible Toilet (Deck 2 - Eddystone Reef)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 100m (109yd 1ft) from the main entrance.
    • This accessible toilet is located on deck 2.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 210cm x 140cm (6ft 11in x 4ft 7in).
    • There is not a lateral transfer space.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 112cm (3ft 8in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on deck 2, in the Atlantic Reef exhibit.
    • The female and male toilets are approximately 100m (109yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in both standard toilets.
    • The height of the baby change table once extended is 105cm (3ft 5in).
    • Inside the venue, there is not level access to the baby change facility.
  • Comments View
    • Additional standard toilets are available on deck 2, in the Ocean View Café.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.